Bank of AmericaReviews 653

My head is hurting while I wait on hold and type this review. I called Business Banking on Saturday to receive instructions on how to send a wire transfer. She verbally provided me instructions because I was on my mobile device and she also emailed them to me. I went to a computer and completed a wire transfer. To only receive an email after hours two days later. I do not know why they would provide me with instructions and then flag me as wire fraud.

I go to the Bank Of American on Westcliff Drive and Rainbow in Las Vegas Nv. I go there two times a week. And only one teller is open. Five employees was doing absolutely nothing talking to each other. Male employee with dark beard was doing nothing and I asked him why? He laughed and said, "oh well". Then days before, I had to call BOA to cancel my debit card for a new one. 28 minutes on hold and they say it's because of High volume calls, but every time I I call it's high volume. Service? There isn't any service! On elderly Vietnam nom Veteran behind me was hurting because he had to stand there, I told him to go and sit down and hold your spot. Now I truly understand why Bank Of American has low ratings! I'm planning on changing banks now!

Bank America is the most terrible bank know that have more chiefs and no Indian when the supervisor don't know what they are doing they reface it like fraud? Activity the next step is to close your account they don't work in the same system when a customer call in and tell to the rep what is happening instead the rep to note Tate the issue so when you call in they could figure out what going on? First of all you got to explain your self again again again the only thing they would tell you? Iam sorry for the other rep did not tell you the right problem. And customer service call in it will take at least 3 hour and when you go inside the bank they are either don't know what they are doing and when you tried to call
Bank of America Leadership Team? You will better go to sleep before they call you. You tried to explain
To the person how many time they close your account they don't care for no reason at all o no sir is for your protection? So you are telling me for my protection that's why your guys close my account 4 times
When you tell them the fraud. At you are telling me is those card that I haven't used and the account
that you are telling me to replaced is the account that is in the package that bank of America send two week ago that is the one that you are telling me? That account is replace for no reason at all. You guys or lock the account or close at anytime. Bank of America is so so sophisticated that your guys none of your
Technical department cant even fix's do you know how pitiful is that?
They lied to the customer instead helping the customer? Do you call that customer service?
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My mother passed away January 26th 2021 it is now August 1st 2022 and I'm still having problems closing her bank account and receiving the funds. I am now told after getting all the documentation that they wanted and the judges court order that I have to wait another 18 business days for them to review the judges order and make sure it's right, I explained that makes no sense the judge would not have signed in order that wasn't correct! Bank of America is the absolute positively worst bank ever thank God for that I have chase!

I was relatively still new. I had opened a checking with BofA in April 2022 because I needed one place for my money and direct deposit rather than different prepaid cards. I opened a savings account with intentions on saving but due to a few hiccups with covid, moving and hospital couldn't afford it. I used my savings to stash money. Last Monday, 7/25/2022 BofA locked my accounts and closed them. They said it was a business decision that caused my my money to be withheld while I wait on snail mail for my money to arrive in a check. This tells me BofA doesn't care about their customers, but they're selfish. My auto insurance wasn't paid as a result of this business decision that really caused me and my family unneeded stress and worry. I don't recommend BofA for anyone!

I got interviewed by them 3 times and still didn't get it, as their reason was 'not the right fit'. I had to wait 3 weeks just to get that 4 words. It was the most useless feedback of all time, worst interviewers of all time, wasted my time. The 3rd meeting was just a coffee meeting face to face and asked me one or two questions and that was it. I dont care if they have other candidates, they should've just rejected me before the 3rd meeting. Anthony Kong and Michael Witheyman, were you pretending to be nice just to make me feel the $#*!tiest person alive?

Have been a member for Many many years. Always on time payments on my Credit cards. I tried to request lower APRs on a few occassions and was shot down. I paid off my large credit card in full and it had zero balance and then I got slapped with $158 charge! Mind you I have always simply transferred money from my checking directly cards, and it posts immediately, BUT once I made full payment for the card, it suddenly did NOT post right away. Well it did! It showed zero balance, then went back up and then took a few days to show it posted (SHADY). Also, when I would transfer from BOA to my other bank where car loan payment is, it would always take only 24 hrs. NOW I went to transfer my remaining account balance out of BOA (because I spoke with agent and told them I'm not giving them my business anymore), and now suddenly it has a hold on my transfer and can take up to 5 business days! SO Shady! They do not do anything positive for their customers, they wouldn't credit that fee when I asked and I highly recommend if looking for a bank do not go HERE! LOW Apr offers on accounts, TERRIBLE Customer service (literally their rating is a 2.04!) and going down consistently. MOVE to a smaller, more personable bank that has better rates and service. I shouldn't have waited so long, I have been told by many I should have left a long time ago. Literally one of the top 5 WORST RATED Banks

Just had a call with a representative of BoA and he was extremely rude, impatient and unprofessional. From the beginning of the call he was rude by cutting me off and using condescending words and tones. I eventually had to hang up and not even get my issue heard or corrected. Very disappointed.

I have a small business account with BoA and they are absolutely abysmal in customer service. The problem with BoA is their executives are extremely incompetent and overpaid. They force their customers to wait on hold for long hours and indefinite times - despite charging outrageous service fees. Their executives should not reap massive compensation when they fail to provide basic, efficient, or professional service.

I own multiple businesses and have used multiple banks over the years. Bank of America is 100% the worst. They allowed $2,600 to be fraudulently removed from my account, and have been uncooperative about helping me get the money back. As someone who works very hard for her money, I want it to be respected, safe, and I would like to not feel like just a number. I began in search of others who have dealt with the same thing with them, and I have come across hundreds of people in the same boat. They also claim there is no response from the bank, and no communication. I would highly suggest taking your money elsewhere to make sure it is safe.

I went in with 5 deposits from my job. I waited in line. When I was next the teller, his name is Cesar huffed and said this is going to take at least 5 minutes. He then started speaking Spanish to the people behind me and holding up my deposits and had a full on conversation with them which made him work slower. He made me feel like I was a huge inconvenience for him and was not nice. I will find another location to do business at and definitely will not be back to this location in Smyrna Tennessee

In March of 22 we received notice that our Business Debit card was being utilized at a retail location. We had to respond if we recognize the charges as we had the actual card and where home as the charges where taking place. Not only did we respond but also followed up with a phone call alerting the fraud dept of what was happening. At this point they cancelled our card and issued a replacement and we went ahead and changed all of our login info to our account etc. We where issued a credit for all the charges which where for the amount of over $2,000 of which our card was charged 38 times the amount of $55.00 huge red flag. After two months we thought this nightmare was behind us then the Letter came from BOA letting us know that they had declined the dispute. At this point we went to the bank in person to speak regarding this issue and while there we spoke with Representative of BOA along with a speaker from the fraud dept. We answered all the questions and where told the case would be reopened. Here it is mid July and no resolution to this matter and we the consumer are being penalized as our funds are on hold until they finish this investigation. Terrible Business Practice and Consumer protection.

On 7/11/2022 I recd a text message on my phone. At that time I called BOAs main number and they actually connected me to a scammer. Been a nightmare ever since. Still not resolved, but money is no longer in this bank

All in the title. Won't honor and public gimic they promise, will charge late fees and blame you for not following their screwy payment logic which is midnight means the prior 2pm. The logic is its cruel to think a person can't just click a button from after hours during the next day for wether it's late or not. Now will they follow laws concerning disability or harrassment stating we aren't station in your state we just have branches so we dont have to follow the laws there.

Worst bank ever. I have been with them since 2004. With a balance of over $150,000 and at times close to $200,000. So, they have been making money using my money by giving high APR rate loans to people. And yet they offered me a terrible rate when I bought my house, I had to go with a different bank that I didn't have an account with. Lately I fell victim to a fraud committed by professional thieves making it very difficult for me to prove it was fraud. $3000 was stolen from my account into another BOA account. BOA wasted my time for months putting this through fraud investigation review. They refused to investigate the receiving BOA account, or provide me with their info. The first time they denied the claim, I appealed, they asked for a police fraud claim report, I provided that as well. They still denied it for the second time, they only care about their profits and no regards to you and your financial assets that is why they throw BS at you. I am opting out and moving to a different bank. Stay away from BOA.

By far the worst bank I have ever had. I had a fraudulent charge on my account for over $300 dollars. There system is so slow 3 days later it says all the charges are still processing. I am now out of $300 dollars till there slow crappy system is done prossesing. I highly advise to stay from Bank of America