Bank of AmericaReviews 653

It is the worst bank ever I have ever seen! They simply stole my money! It is 4 months they double charge me and every time they just promise you will receive the money this week in two days! But they never sent my money back! I am gonna sue them! Every time I waste my time 1 hour on phone and they just give me some lies

Do not use this bank they are now keeping your checks on hold for 2 weeks before giving you your money! Have had them for almost 25 years and will now be looking for a new bank. Absolutely unacceptable to make people wait 2 weeks for a check to clear! Nonsense

We had fraud charges on our account and Bank of America kept telling us to go online to dispute it which we could not… we went to the bank, we called over and over again and they were no help whatsoever. They kept telling us one thing and not doing what they were telling us they were going to do. The sooner I lose this bank the better. Every branch I go into always has long lines and not enough customer representatives there to take care of their customers. I absolutely despise this bank.

I opened a claim in May of 2022 with BOA for fraudulent charges totaling over 1100. 00 yesterday BOA reversed 530.12 of those credits because DOORDASH said I have used them before and this is a pattern of spending so these charges are legitimate.

These charges are fraudulent and unauthorized.

Bank of America refuses to offer a temporary credit as I asked for the claim to be reinvestigated but has asked me- aTwice If I would like to open up a loan to cover MY EXPENSES.

I have spoken two 3 "supervisors" and 3 associates. I have taken a day off of work to DRIVE to a center and wrote a statement to reopen my case. My next stop today is the police department to file a claim with them for fraud that BOA has no sense of urgency for.

I am ASTOUNDED that the money I go to work everyday to deposit to my BOA checking account can just be taken by SEVERAL fraudulent vendors and then also by BOA. I guess I will ask my family for some help until my next pay period to feed my daughter and put gas in my car.

I am absolutely disgusted.

Has your child ever received a personal check as a birthday gift? I have four kids (the oldest is 20 now) and we have received quite a few personal checks as gifts for all of the kids over the past 20 years. My husband or I would always deposit or cash the checks in our BOA checking account via ATM or teller without any issues. On August 4th of 2022, I went to deposit a personal check received by my 11-year-old as birthday gift and in couple of days this check gets debited by BOA for no apparent reason. After calling the Customer Service, I was kindly advised that I cannot deposit third party checks, including my own kids, because of the bank's policy. And this policy has been consistently enforced for the past 20 years. When I asked how to fix the issue, I was given 2 solutions. First, to ask the gift giver to consider different form of the gift. The other option would be asking the gift giver for a replacement check (the initial check cannot be returned due to the policy :). Once we receive the replacement check, a proper bank account has to be set up to reflect kids' name on it. After that is done, we would be permitted to cash or deposit the replacement check.
Imagine for a second, you have 10 kids and all of them happen to receive personal checks together as holiday gifts or separately throughout the year as birthday gifts...
I have been with BOA for the past 26 years and, all of the sudden, those vigilant and policy enforcing people decided to confiscate my child's birthday gift BUT they greatly value me as a customer. Also, no explanation or reasoning offered by me would be considered. The policy is more important than the client.
Also, the only solution to the problem is addressing the gift giver and politely explaining that due to their ignorance and my incompetence another check will be needed, or another type of gift should be considered for my completely helpless and devastated kid. Oh wait, what if the gift giver is no longer among us...?
I will make sure that everyone within my reach knows about BOA's ignorant, unhelpful, and unfriendly CSD and how ineffective and twisted the explanation/policy actually is.

Bank of America obviously does not appreciate ANY retiree's or long-time customer's business! My family has been a BA customer for more than 50 years, with four home mortgages, car loans, etc.
We just received a letter that claims in the first paragraph that they "appreciate our business," but then says it is going to REMOVE our preferred rewards customer status. It threatens to add new fees because we do not meet it's "qualifying preferred program balance--ABSURD!
We have deposited paychecks and now our Social Security checks into our accounts with BA for years.
We have been unhappy with a lot of BA's services for years, but hung in due to our loyalty with them.
They have just shown they have no loyalty to us! It's time to move on.

I'm trying to give BoA and Merrill all my business (credit card, and IRA) but it has been so damn hard for no reason. None of the different service departments know how to work together and my applications for both have just straight up disappeared. It's taken 2+ months to get a credit card, still don't have it, and my transfer of assets request has just disappeared. Idk why I chose BoA, everything is so siloed and it takes hours on the phone with customer support because they just got rid of the live chat functions and don't open issue tickets? How are you suppose to close out an issue? Customer service here is a joke

" thank you for your patience, we are currently experiencing high call volumes" NO your just understaffed! All because you flagged a purchase as fraud when i have purchased from them hundreds of times! Still on hold for over 45 minutes!
Still on hold... Modify your pay structure and hire more people to deal with YOUR customers issues. Being on hold for over an hour now is ridiculous!

Everything from basic banking things to home loans, HELOCs, etc... It is hard to get an appointment to sit down in person and often those are used by the BOA person to sell you something. Over the phone is worse. Numerous transfers, on hold for long periods, no one person can do what you want. Typically you have to give all the same information again with every transfer... Just a mess! Very frustrating.

Where do I begin. I was taught that if you don't have anything nice to say don't say anything at all.im substituting don't say anything at all with a compliment. Thank you for taking a chance with me as I had no credit not bad credit no credit. I opened up a secure credit card by putting in 300 dollars if I paid my card on time for 6 months I would get 300 dollars back and life would continue as normal, and it did until years later I had a change of banking heart. Like a good banking citizen I paid all my bills with this bank I was in good standing. Then the shoe was on the other foot I asked for my 300 dollars back and was handed off to a bank manager who said she was on my side and wanted me to get my money. I thought we were on the same side honest citizens banking or not... After some time at her desk a phone call or two, I got the checks in the mail routine at this time it's been almost three months as I'm sure you can guess no check in the mail and no one on my side, after being told that "we don't print the checks " I wAnted to say you don't print the money either but you... I figured what could be more fair I owe I pay which I did and yes I did pay. When they owned they well I'm sure you can assume what didn't happen. Last thought I paid for this money I didn't print every month. Do yourself a favor join a credit union. Leave the banking to bank of?. Lonnie lance mohr wrote this you can call me chip

I recived letter stating my account will be closed because they were unable to verify my identity. I am not a customer of Bank of America. I called the fraud number listed not once but two times the first call I was on hold for 33 minutes the second call I spoke to a girl who I informed how long I was on hold for so she put me on hold but checked back in with me every 3 minutes. After 15 minutes I kept saying hello excuse me hello excuse me and she refused to answer me so again I hung up. I called to report fraud apparently someone opened up a credit card in my name now they are telling me per this letter they're going to flag my credit for up to 5 years? How am I supposed to resolve this if your customer service agents don't answer my God damn call. At this point I'm going to write a letter and tell them if they need to speak to me they can freaking call me.

I prepaid my cc three weeks before due date and I figured they would not withdraw the money on the due date. Wrong. They did and immediately credited the cc with the same amount. Getting to speak to a human being? Impossible. My situation did not fit their options so I heard "this is not a valid response. Goodbye. " Yes, their robot was hanging up on me. So I went online to make an appointment with the nearest branch. This is where it gets really devilish. To confirm the appointment I had to accept terms and conditions one of which said that the bank is authorized by me to call my number to sell me services. But I am under no obligation to purchase these services. Who is coming up with these $#*!ty marketing schemes? Don Corleone? Oh well, I am going to the bank to have the credit transferred -if possible- back to my account, (let us not mention the waste of gas and time) and then proceed with total termination of accounts and credit cards associated with the worst bank ever.

Maria Harrison is very friendly, helpful and very professional. She is very efficient and solved our problems immediately.

I have been their customer for over 27 years. The service is getting worse and worse. They closed the drive through in our branch. One can not walk in to open an account and need an appointment. The excuse is staff shortage. I wonder when they closed drive through before Covid, what their excuse would have been.
They are making record profit. But, refuse to hire staff.
I think that we should give them some relief and move our accounts to another bank that does not have staff shortage.

If I could give 0 stars I would. I am a single mother that basically lives pay check to pay check. I finally started a new job that paid a little more than what I was making. My first paycheck at the company was paper since they had not set up direct deposit yet. So I take my check to my local BOA and they tell me that the deposit would not go through until the 2nd of August which was like 4 days away so not too bad. That Monday a day before it was suppose to deposit I was informed it would not go through until the 10th! I called and asked why my check was being held and they said that it was being checked by the fraud department. I work for a government agency so I checked with the treasury department and she informed me that my check already cleared and was in the bank. So BOA is still currently holding my check that they have funds for and will not release it. I am now not able to pay my bills (including rent for which I am getting charged a daily fee for), get groceries, or buy school supplies for my child.

Hold times are very long, you will be rerouted and rerouted and rerouted to get you to the proper department so always start your conversation by asking if you are in the right place. The menus are extensive but often useless and the recognition software often misinterprets or doesn't register. I have literally spent weeks and weeks trying to resolve something that should be easy. I didn't know it was possible to hate a bank, but I do. Even the physical banks are frustrating. Horrible company overall. If there were a score less than 1 star I would deliver it.

Bank of America messaged me that a hotel stay that we booked online was declined said to redo the transaction. I rebooked hotel online. 2 charges show up on card. Now Bank of America will not refund me and neither will the booking sights.(non refundable) The bank should have never paid the one they said they declined! But they did! Now they wont refund my account. Branch manager and relationship specialist at the bank in Zephyr hills Florida both say I should be refunded, but manager says he cant because it a different dept. Looks like big corp beats down the small guy again. What a joke!

Ancestry.com charged an amount in excess to my Bank of America Credit card. I disputed the charge and submitted much documentation supporting my dispute of the charge. Five weeks and no response or action by Bank of America - not even a response to the documents I submitted by fax and certified mail! I understand that time must be given for Ancestry to respond but 2 cycle periods_ 60 days plus - is and leaving the charge on my account while it is disputed is customer unfriendly compared to Wells Fargo who removes a disputed charge and gives the charge originator 30 days to respond. THAT IS CUSTOMER FRIENDLY. Bank of America has earned their negative reputation.