Bank of AmericaReviews 653

I should've read all of the reviews before I decided to open an account with Bank of America. After opening an account, because the banker that open the account told me to do so, I wrote myself a check for my old bank to transfer the funds that I had in my old bank to my new bank account. For some reason that they will not tell me, this check was labeled as fraudulent and Bank of America decided to go ahead and close my account without any sort of way to rectify this issue or keep the account from being closed. The only thing that they have to say to me is that the account is being close and there's nothing that they can do to reverse that decision, and that their system labeled the check as fraudulent and there is nothing to rectify that decision either. That check was NOT fraud as I wrote it to myself from my previous bank. It bounced because I wrote it for a specific amount and when it finally decided to pull, the account had only $20 less than what I had written it for. A bounced check suddenly counts as fraud? It suddenly requires you to close my account? Every one of my bills are due right now and they have nothing to tell me except that I have to wait for a check to come in the mail so I can receive MY money that I entrusted to this bank. DO NOT TRUST THEM. The policies are outrageous and the customer service is HORRIBLE. THEY DO NOT CARE ABOUT YOU. My bills are going to be late and I very well could be put into debt because of this incompetent bank.

I recently made a claim about money deposited and some missing because the machine wasn't working and had some problems and gave me a receipt to make a claim, I called made a claim, was put on hold hanged up and not getting the issue resolved. I went to my bank this morning and told them want happened and they said keep calling the claims office and still I'm being put on hold. I am disappointed in how bank of America treated customers who put money into a bank thinking when they have issues they would help them and let them continue to have a great experience but no employees working acting very rude because I guess it not their concern if it's not thier money

They "decided" to close our business accounts that we have had for 20 years, and snail mailed us the letters, giving us 21 days from the date of the letter to wrap things up! Took us a week to get them. They screwed us bigtime, we had payroll checks bouncing, bills we couldn't pay, wouldn't give us access to our own money. What a disgusting company... I hope anyone reading this will realize the name is a joke, they are not America's bank... they treat their customers horrible we will never bank there again. When trying to resolve our issues, most locations were closed, couldn't help us, required an appointment, had no cash available, what a joke!

After being a client of Bank of America's for over 26 years, I missed a payment by accident on their credit card. Instead of contacting me to let me know, they reported it to my credit bureau and I got hit with a big ding against my 812 fico credit score! I contacted them, customer service treated me poorly and never tried help the situation. I immediately paid the card in full and closed all accounts. My recommendation is... Don't use them! Go to others banks that you will help you partner with you, not hurt you!

Bank of America been a customer for 15 years. On July 19th 2022 I took 20 grand all hundreds to the bank to deposit. I used the ATM you can deposit up to 75 bills at a time. First deposit was $4400 no problem second deposit was for $7500 machine stops working and spits out receipt that reads second deposit credits me $3700 a difference of $3800... We apologize for the inconvenience. We created an issue record that will be attached to your transaction. Please retain your receipt until you have spoken with an Electronic claims associate. They can be contacted at phone # to resolve the issue. I call no problem sir they put the $3800 in my account within 48 hours it took 96 hours but everything was correct so I was fine. Then on August 5th 2022 I get a letter stating they only found $800 of my $3800 and that they would be taking $3000 from my account on August 19th and the case is closed! So I closed all my accounts asap and moved to the credit union. On August 26th I got a letter that I owe $3000 and my accounts are all closed. I know for a fact I had 20 grand and came home with $8100 so I deposited $11,900. Bust out the cameras and see me in court!

BOA decided to close my account when I reported a few dollars worth of suspicious transactions and with all my thousands in that account, they said I could not get my money mailed as a check for TWO months. Mind you I have a home to pay and animals to feed.

Last Saturday on August 27,2022 my family and I visited one Bank of America financial center at 6791 Westminster Blvd, Westminster CA *******.
I could not believe my eyes when I witnessed one manager yelled at a customer and threatened to kick him out if he continued complaining about waiting too long in the line.
She shouted so loudly at this poor man in front of tens of customers waiting in the line and even made him feel so scared, ashamed that he had to shut up his mouth when she threatened to have the security guard kick him out of the bank.
Many other customers were so shocked and terrified when witnessing such a terribly rude attitude of this female manager that some of them left the bank right away while the others showed their disrespect for this manager by shaking their head and showing their facial expression toward this suck manager.
More terribly, this irresponsible manager repeatedly announced loudly that those customers waiting at line should go to other branches if they could not wait for more than 15 minutes.
Where should they go if they were at that center to need services from their bank? The best way they should go is to go to other banks to open accounts with.
I have no doubt that such terrible behavior of that suck manager are making Bank of America lose more and more loyal customers and creating an awfully bad image to the public about the way Bank of America treats and serves their customers.
One lady before she left the bank told the crowd that this rude manager has long been an infamous manager due to her extremely rude and disrespectful attitude towards many customers.
Her name is Jackie or Jacky and ironically she is only an assistant manager at that center, not the manager at all but she acted like a big boss.
Bank of America managers should not tolerate such rude attitude and should let her go before she damage the reputation of your bank more.

Hello. Ok so it started with, there were transactions I did not make from my account. Y'all did Handel that situation good. My debit card was canceled and another in the mail for me. I never received it.So bc I changed my phone number on the app and not through the phone w someone it wasn't saved or whatever. It didn't count. I have to go there for them to identify me. So I have to drive 45 mins away to a bank of American. I get there almost 4 p.m. on Davis hwy Pensacola fl they locked the doors as I opened the door. I said please i drive 45 mins they said no everything is turned off. Okay so I drive to another in Pensacola FL on bayou. I go in side I have many forms of I d everything well they couldn't help me bc I didn't have the same phone number long long time ago. Was changed on app but not throu there computers. So bc they could not send me a text I didn't get help and my debit card I never got and was canceled. Never activited. Has been used an they couldn't order me a new card bc my phone number was not the same. Didn't matter I had all forms of I d my self everything. Could receive text. Couldn't get help or order me a new card. Insane. I get paid soon and I need to be able to get to my money. What are y'all going to do. I have been there 11 years and went to much trouble. Help

My account was forced closed over 2 1/2 months ago and Bank of America is still holding all of my money. They say I have been cleared of all Wrong doing. And I have no access to the account once the account is completely closed they will send me a check. First I was told it would be June 20 then July 15 then August 1 then August 15 then August 26 now September 1. That's Ridiculous people need their money did not bank with him if they close your account they will keep your money

Little by little the banking hours are getting shorter. I usually go in to work later on Friday so I can go to the bank at 9:00 first. Now they just. Changed the hours from 10:00-4:00. I guess that's fine if you don't hVe a job, but then you probably don't need a bank

Very displeased as they have held my USPS money order deposit for over a week, sad when they are the same as cash

Long lines and usually only (1) teller. They closed their drive thur, forcing customers to get out of car, which for some people is very inconvienient; if youre "elderly", or "disabled", they dont care. I'm glad I bank with Regions!

I would not even give one star to Pflugerville, TX location. Worst bank to deal with. They only have one teller working all the time. They do not care about their customers and their convenience. Their drive thru is permanently closed. Please do not give your business to this bank if you are in Pflugerville. RBFCU service is a great customer service in this location.

Do not get a Bank of America Visa. They will drop you at their convenience, because of "business decisions" no matter if you've paid your account monthly in full, have a stellar credit rating and not even close to the meeting the credit limit. They are ruthless for no reason. Additionally they will reclaim any reward points. I had over 150 reward points. They cancelled my card for "business reasons", then reclaimed my reward points. I called to ask why my card was canceled. They would only state they can cancel the card at any time and do not have to provide a reason. I personally believe it was because I didn't run a high balance. It was pretty much my credit card for Costco because they allow only visa. So, in closing, Bank of America sucks. There were a hundred other ways to handle this, but they chose to screw their customer. Never again, BOA is DOA.

In this day and age there should be no reason for a bank to hold a pay check for almost a week. When you call customer service the hold time is ridiculous. Customer service does not exist with staff or management this bank does everything possible to not help their customers.

I don't know how they get off telling me how I can use my card when it's my money. I can't send money using Venmo or PayPal because THEY can't guarantee it... It's my $#*!ing money!

BofA Online shows incorrect limit and available balance for Transfer and BofA Customer Support after almost 2 Hour call is not able to figure out why. Opened a ticket but wasted my 2 hours. I will try my best to get out of this bank whenever possible and will suggest not to pick this bank for new business. BofA suggested to go nearby bank and get the help to Transfer.

Don't ever bank with Bank of America. Recently was scammed for my money in savings and they did nothing to get my money back. I Will for sure be changing banks soon.

Bank of America has by far the worst online platform, the worst customer service, and the worst in-person banking of any of the 5 banks I have accounts with. The only reason I still have any account with them is that my credit card through them is my oldest account and I'm about ready to take the hit and close it, I'm so sick of their online banking and customer service.