Bank of AmericaReviews 653

I had a fraud situation and BofA did nothing to help with the situation. They have no central fraud department and they are getting hammered by all the scammers because they are an easy target. I recommend you close any accounts with them or your money is at risk.

After experiencing hurricane Ian. I reached out to Bank of America for a credit increase. I spoke with two representatives only to be denied. We're is your compassion or empathy. I hope their top executives or CEO and VP never deal with a major disaster. My thoughts and prayers to fellow Floridians this bank is the worst!

After being incarcerated for 4 months I come to find out during that time Bank of America transferred all the money out of my bank into accounts I didn't have after filing a claim it took nearly 4 months for them to deny two claims after showing proof of incarceration phone and credit card locked up no way of making transactions from jail yet somehow nearly $2,000 was put into other accounts is your money really insured? No! Not only that they closed my account while I had fraud claims active

The automated customer service message is needlessly long. Wait times are too long. Two times I had a Charles Schwab check deposited into my account which was rejected because they "couldn't locate the account" though they posted checks from the same account before. I terminated my account with BOA.

Claims center didn't properly investigate where my money is I'm so upset I want to find another bank

If they had a negative 10 that's what I'll give them someone stole over 700 out my account I was in Arkansas and it happened in Texas upon calling Bank of America NOBODY helped me only kept saying they understand I'm sleeping in my car now with my 6 year old daughter and a service dog and only thing Bank of America says is they sorry don't bank with them they have no respect for the customer

I am power of attorney for an elderly parent in assisted living. Have been for 5+ years. Moved to PA where the closest atm of branch for deposits is 30 miles away. Tried to enroll in in line banking and cannot. Bank wants to speak with elderly parent who is unable to assist- hence having me as a POA. No help, no compassion, no assistance. Only thing left to do is close the accounts and rearrange all auto pays. Frustrated beyond belief.

I have banked with Bank Of America for 12 years. I have 3 credit cards with them, and I have not been late on 1 payment in 4 years since I got them. I did not violate any rules or do anything wrong. BOA closed all 3 of my cards with no warning this week. When I called asking why? Nobody could tell me? They said I would receive a letter in the mail which I have not received. I can't get anyone on the phone to answer anything. And there are no branches anywhere near me, because they shut them all down! So what do you you do with this? My credit score temporarily dropped due to an installment loan I took out for an oxygen machine I had to have. I lost my partner in 2018 to cancer. And I have still paid my credit cards on time through all of it. Loyalty? BOA has none. Customer service? None... Locations in accessible locations? Nope... and did I mention that I had twice the money in my BOA account to pay off the cards? Yep I did. And a BOA credit person who makes 12 bucks an hour, couldn't call me on the phone to ask what was up? Or, hey. Can you pay off these cards? Or anything? Nope nope nope. So they just screwed my credit by taking away 8k in credit available by closing accounts, I would have just pd off had they asked. I was just waiting for a 10 day hold to come off my account for a check I deposited to pay them. Don't waste your time with these jerks. Don't put your credit health be in Bank Of America's hands. Because they don't care about destroying lives of their customers. Especially during Covid loss to many families who are still suffering and fighting to keep lives going. They certainly didn't care about me at all.

Your bank is criminal for holding my husbands paycheck for 8 days. This is criminal! How are we suppose to survive. We have been loyal clients. And your institution is impeding on our human rights by holding our money we need to survive. And you are unwilling to do anything. You guys are like the MOB, this is criminal!.

I deposited a government issued check into my account yesterday, no hold was put on the check. During the night a fraud alert hold was put on the check. I called this morning to determine what happened. I can't get a straight answer, they claim they have never received a Texas government check before, I was told to validate the check myself. Transferred to 4 different departments. A woman at a branch actually got more information for me however when she asked to speak to a manager of the department that put the check on hold, she was told no. I went into a branch with the check, and ID and no hold was placed. They have now placed a 7 day hold and made me feel like a criminal. I have been with bank of America 16 years and no issues till now. I don't overdraft. I am currently looking at taking my money elsewhere.

Now I know why you don't have to make an appointment. Went in BOA Friday to close an account. After approximately 15 minutes of seeing nobody I asked the gentleman sitting across from me an asked "Does anyone work here" he kindly replied that he had been wailing 45 minutes with not a sole asking if he needed help! Obviously you can't close an account if nobody is there to do their job.
So you don't need an appointment because nobody is there. Tellers had no clue! (Tulsa 11th St & 169)

They are horrible. My card keeps getting rejected on legitimate charges and they take Corey to answer calls. I canceled the card despite the decent benefits. What good is a credit card if I cannot use it when I need to. Disgrace!

Received an offer of a $14,000 cash advance interest free through October 2023. I pay off my purchases on my credit card every month plus the minimum balance. They don't allocate my monthly payments to those balances so I get an interest charge. They could care less whether I remain a customer. The CEO will still get his millions in bonuses and will get bailed out when there is another banking crisis.

My wife made a transfer to my BoA account from her BoA account via Zelle on Aug 23rd and I never received the funds which were taking from her account. It appears as pending since on the app. I have called at least 6 times spending literally hours on the phone being transferred to incorrect depts, being hung up on and waiting online over an hour for the fraud dept. Despite assurances that this would be taken care of and I would receive follow up calls. I have yet to receive a call back or my money. I have had a relationship with Bank of America for over 30 years and never had such bad horrible and frustrating service. I am seriously considering changing banks. Over two and a half weeks later I am no better off despite hours of my time dealing with incompetent people. Absolutely ridiculous to have to go through this with no resolution or even a call back from Supervisors and Merrill Lynch Relationship Manager even after contacting them and told I would definitely receive a call back.

By far the worst customer service system I have ever dealt with! I cannot get through to the right person to talk to and every time I get to someone they assure me they are transferring me to the right person and again they transfer me to the wrong person. I had fraudulent activity which is something extremely sensitive and needs to be handled quickly. I still have not had the issue resolved or talked to someone that can help me

I'm a college student trying to build my credit and they said I couldn't get approved for their credit card with a score just below 700. They said I didn't have enough established credit or revolving loan to get the card so tell me why I'm able to take a 30k student loan and not a $#*!ing credit card screw Bank of America it's trash.

I just hung up with a person at my local Bank Of America on Irving Park Road and Barrington Road in Hanover Park. Bank of America as a whole has absolutely horrible customer service and I feel I've been with them too long and it's time to make a change. I even gave the person I spoke with my complete name for him to check on my assets there and how long I have been a Bank Of America client to let him know I am totally set up with them and it's time for a change. My next appointment with them will be to bring the documents I need to pull both my savings and checking account from them. I saw the 1.4 rating for their customer service and I can't even give them that high of a rating. If you can't figure it out by now you better start worrying about it.