Bank of AmericaReviews 653

As soon as I got the card I immediately set up auto pay. I've been using the card auto pay had been going fine. I had also been making additional payments which were hundreds of dollars over the minimum payment due. However, the last two months even though auto pay continue to go through suddenly my auto pay date was passed the due date, and I had incurred two late fees the last couple months, so I called them and ask them why. How is it that I am getting late fees when I am on auto pay and making extra payments? They were willing to reverse one, but the other could not be reversed. I understand that she may not have had the authority so I talked to the manager who said she could not either. Then she sent me to bill pay who sent me back to card services now I have been on the phone for over an hour. At this point it's not about the money it's about the principle. Have you ever got a late fee when you were on auto pay? For them to hold on to the 36 bucks that means nothing to them, I mean it's just bad business to me. I mean really what is $36 to them. It may mean something to me around Christmas time it's just bad business. That's the whole point of auto pay so you pay on time?

BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. resulting in an alarming number of consumer identity theft complaints. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate. When you're on hold on the 1-800 fraud hotline there is a recording discouraging clients from making a complaint and further investigating unusual charges, This is a red flag. A sign thst this bank is unable to manage its case load and that there isn't proper security in place to protect consumers identities, BOA is negligent in properly satisfy subpoena requests. BOA should have its internal processes and procedures investigated and audited. BOA fails to have the proper security in place to protect its customers. They have failed their employees and their customers.

I hate this place. They're never going to take responsibility for anything because everyone uses them. First issue, I tried to order some checks, but there was no option for it. I was confused because when you look up "order checks from bank of america" it takes you to a page with only deposit slips. So I thought they were checks. Then, trackable shipping around 30 dollars, which is ridiculous so I didn't get it. After spending 18 dollars, it stated it would arrive in 10 days. Ten days my arse. It's been long past a month, so I contacted the customer service by the mobile app. They told me that there was an error with the shipping and I need to get refunded by calling this other number. I called, and the entire service was automated, and I never talked to a live agent once. This would be fine, except the automated service couldn't help me with what I needed. Anyway, I looked up another customer service number and they told me that they'll call me back. Hope they actually will. Customer service sucks.

Poor services so I closed my credit card and my two bank accounts. Kept Wells Fargo and Chase bank because they care

The worst bank to ever exist
They will charge you random fees. Be aware It takes 2 cycle for their automatic payment to go through and they will charge you late fees.
The customer support line is always clueless.

A teller on Randall road refused to close an account and denied me service when I wanted to speak with a personal banker, this bank I would never recommend I use chime card or chase bank

My father recently passed away and the problems I have had with B of A are completely in line
With their customer service sucks. They have ignored me, disconnected me, passed me to 5 different departments. I have left SEVERAL messages the first week of November and to date 11-20-2022 not one of those messages have been returned.
There is more to the story. I had to prove that I was authorized to get permission to access my dad's accounts, however a person not even related hurried to the bank and emptied my dad's checking and savings account. B of A issued them checks to illegally receive those funds. Go figure! I give them a 0 rating but was forced to give them 1 star. Boo hiss

We made a hotel reservation for a DoubleTree hotel in Lexington, KY and when we were making the reservation a fraudulant company took over our reservation (HotelValue.com) without our realizing it and charged our BOA credit card for the room (ok with); however, they added 450.00 additional BS charges on top of that totalling 937 dollars. We cancelled reservation and expected to not be charged. We were charged by HotelValue.com and we disputed it with BOA and BOA said that because of the "HOTELS" cancellation policy they could not credit us. The problem is (we explained) that the cancellation policy they were referring to was the fraud company's not DoubleTree's. So...BOA does not have your back no matter how much information and facts you present to them to back it up. I don't recommend this credit card to anyone! Beware!

I recieved a statement stating I had a checking account with this bank. I called to tell them I NEVER opened an account and found out someone used my name, so number, and date of birth to open an account online. An investigation ensued, they found it was fraudulent, and I was told the account was closed. That was 6 months ago and I get an overdrawn fee every month sent to me. I have tried 15 times to date to get this taken care of and im just put on hold. I have waited on hold a total of 27 hours WITHOUT GETTING AHOLD OF ANYONE! What kind of fraud department is this? I am BEYOND LIVID! I'm doing all this work and being charged for an account I NEVER opened and was told was closed months ago! DO NOT PUT YOUR TRUST IN THIS BANK. They are victimizing the victim!

We are trying to deposit our proceeds from the sale of our house we go in to BOA on 8th street in fernandina beach. Stood at the counter at the door for a few minutes then was directed to go to to cashier to get set up with someone. We were told that we need to sit and wait for a staff member and the staff member available will be taking the hispanic speaking guy who came on after us he would go ahead of us because he is hispanic speaking. I told them that it was wrong we were first we should go first. There loss.

I deposited US SAVINGS BONDS & BOA is holding all of bonds. They are US SAVINGS BONDS! Last time, they made the funds available next day. My account is in the red for 10 days. I can't buy food, gas or medicine. They do not give a crap about customers anymore. Shame on them

Bank of America is the worst. I've been banking with them since 2009. They decided to close my accounts today unbeknownst to me. My social security check was just deposited yesterday then they closed it today. I went down to one of the financial centers because I wasn't getting anywhere on the phone. No one seems to know why my account was closed. However, expect me to wait to get my money out that was just deposited into the account yesterday. So now my rent can't be paid & I explained that as well. They don't care! A total nightmare all of this is. I was warned by so many people that this was done to but I continued to bank with them anyway. They loyalty to their customers is non existing. Stay far away!

Bank of America is the worst bank out there! They scam you for hidden fees. Opened a savings account for my 1yr old in 2007 and the suddenly started adding fees 15 years later, drained account, sent me to collections for fees after draining it! We never knew about fees til collections!

We stopped in Texas on our move to Florida. We stayed at a seedy Motel 6. When we left B of A called and asked if we made a $100 debit. They flagged it as suspicious. It wasn't us so the dingbat closed our debit card and we were stuck in Tallahassee with no money. Have positive proof the motel took money off my card. Fraud Unit was too incompetent and lazy, took the money out of my account, overdrew my account and said it was still being looked at, but they do this sometimes. They refuse to credit back my acct untill I send them more proof. Condescending asses made me feel like an idiot that $100 was a big deal. Meant we couldn't buy groceries until my retirement check kicks in. We are now 6 days in the negative with these thieves.

I am dealing with BOA for almost 7 years and i never had an issue before but lately BOA has a worse customer service ever, I been dealing with an issue for over 3 months and not even solved yet, no one to follow up or even pick up the phone. I have filed a complain and many things but that changed nothing, 3 weeks ago, I have received an email from a guy his name is Jordan says that he was trying to reach me out but i am not picking up the phone, which is ''lies''. I tried to call him many time after i got that email but he never called me back or even replied to my 100 voice mail. The worse customer services ever and i start thinking to close my checking and business account and hire a lawyer to take care of this.

I really hope someone from corporate look at this review, BOA REPRESENTATIVES NEED TO BE RETRAINED! THEY ARE RUDE, RACIST, AND UNPROFESSIONAL. This is not just an after covid personnel problem, they've been like this since 2016. Retrain or terminate your unprofessional employees please. So sad when you walk into a place and know you're going to get treated bad because you're black. It's 2022 BOA, get it together already.

I got more than 3 years with this bank, and they hold any time they want my money and say is for pending reviews then after weeks put clear again and keep going doing this game every time they want, I chose to move to other bank because I don't feel my money is secure with this cheating bank, also they got the bad customer service i am experiencing in US
They don't care the loyalty client even if are business accts, really take a moment before open an acct with this bank, they don't deserve your loyalty. Poor services and poor secure, they say you hot the control in your money but they lie, dont be scammed for bank of America use another bank