BanggoodReviews 3,246

I placed a couple of orders and everything was looking fine, I was so excited and happy with the company.
I received the parcel after 3 week which was very slow shipping but I was fine. But when i opened the parcel it was containing some other product then what I have ordered.
I tried to contact them over by sending email to: *******@banggood.com
I also raised an complain using the contact us from there site. I provided them all info they need, like package image and the item I received.
After 4 days I just got an email from them asking for a stupid Question. I answered that and after that I never got any reply from them. I have send them several emails but no reply from them.

Been 15 day, Yet my issue is not yet answered by them.
My emails conversation: http :// prntscr. Com/ggwlrc
My order No: ******* (If BG like to fix this for me, I dont need a resend, Just refund me.)
I would suggest you to stay away from this cheaters and use some other site to buy stuff online.

I have had issues in the past and will only purchase items with PayPal on this site.
Recently decided to give it a go again.
Ordered a dyson bladeless fan copy. And it came scratched and defective. Think is louder then the cheapest fan from Walmart.
Banggood basically says nothing and after second message off 5.00 site credit.
3-4 th message I get 11.00

Basically want me to absorb the other 50.00 for a useless junk item.

Any new buyer beware don't spend any large amounts of money.

Update,:
Banggood basically refused to help me even after showing them with pictures and video the product was defective.
Banggoods Next trick was telling me I had to ship the item back to china. Post office said 165.00 i contacted BGood and they said they could give me 10.00?
Submitted a PayPal dispute and they said same thing but I called PayPal and explained the situation. They are purposely sending defective junk and then refusing to help and then offer a ridiculous resolution.
Eventually PayPal gave me a refund

So I want to warn all customers that this is what you can expect. So don't buy anything expensive unless you want to be treated like this.
Because this is the 2-3 time Banggood has done this so this is standard procedure. Again don't buy anything unless it's with PayPal or you will be royalled screwed

I see BG responded which is a joke this was my first step and basically they refused to help.
They ignored anything I had to say and pulled the return to sender knowning it would be 3 times the cost of the item.

Update 2:
I see banggood responded, another joke,
They make sure you do not pay with a legitimate system that will get you a proper refund. Thank goodness I used paypal or I would be screwed

So far i have tried various of sites to buying stuff from the internet. I started with the gearbest that is $#*!ty, then I tried banggood and I am very satisfied that I found that site. Awesome experience so far, i have lost parcels and they have paid me back or resend the item.

Only used them once, never received any product, product never left HK. Wasted lot of time with customer service (or rather their bots), all I heard wait X days, we will check (they never did), next time it was the same, wait X days, we will check. Most unsatisfying customer service experience - the jokers can't even count days. Should have read the reviews before wasting my money with this company.

Currently disputing the transaction through PayPal. Save yourself some trouble and stay away from these people.

Dog Training Stop Bark Collar LCD Display Remote 100 Levels

https://us.banggood.com/Wholesale-Warehouse-Dog-Training-Stop-Bark-Collar-LCD-Display-Remote-100-Levels-wp-Usa-*******.html

Product ID: *******

I purchased a remote dog training shock collar and when it arrived the collar wouldn't work. I made the purchase from the United States warehouse. My sister-in-law bought the same collar at the same time and her collar didn't work also. I contacted Banggood and requested a return label so the product could be returned, they flat refused unless I produced a video and sent it to them first. I filed a dispute with paypal.com. Banggood offered ma a $3 refund if I would close the dispute? I paid $17 for the collar. (I know, it was cheap, should have expected junk)

They admitted to paypal.com that they refuse to refund the money to me, so I won the dispute. But I have to ship back to China, NOT to the place I purchased the collar from in the United States ( COMPTON, CA *******) - It would cost me more than the collar, so I guess I am just screwed. But I am going to be sure to spread the word about the treatment you can expect from there company.

Order No: *******

** Demand for a full video or NO refund AGAIN! **

How can your technicians can't get an accurate diagnosis of a problem without physically inspecting & testing the product.

I don't have the ability to produce a video and upload to your system. SO I AM JUST OUT MY MONEY.

That is fine I just started spreading the word online and with my friends about this treatment.

You demand a video or no refund? You can send a return label like most online shops and when you receive the item back you will see the item is defective.

You obviously make these types of demands so you don't have to take returns.

VERY BAD CUSTOMER SERVICE!

Thanks
Dave R

This is not good for Drop shippers the main

1)first issue is they is no proper feeds even for QTY alters
2) What u can see before cart is different that after adding and paying the order
3) The Customer support is very very week they thing that DHL Express, it is shipment method Fedex is logistic company that provides DHL Express shipping method
4) Tracking ID wont works until u chase them to update

These are major things that sucks for Drop shippers

I recently ordered 2 (two) VTX transmitters from the US Warehouse of Banggood. When I got them, they came in the usual poor unprotected packaging. I opened up the package, and there were 2 VTX boxes in there. ONE had all the parts and was complete. The other box contained ONLY the cheap antenna which comes with these VTXs and the instructions. NO VTX. NO CABLES. Basically an empty box. This tells me 2 things about Banggood. Number 1: they have crooks working in their company who open boxes and take out parts for themselves, then put the empty box back on the shelf. Number 2: Banggood DOES NOT Check items before shipment to make sure they are correct and complete. (In the past, when I ordered a FrSky FC/RX, I was sent a FlySky version. And it was clearly written on the packaging and the part. Are these people BLIND?) I contacted Banggood and told them about receiving basically an empty box. The promised to resend the VTX. Probably from CHINA (I ordered from their US Warehouse), so I don't expect to see anything for probably a MONTH. No matter what kind of "Special Deal" these people offer, you will eventually be screwed by them, so JUST DON'T BUY FROM THEM. PERIOD!