BanggoodReviews 3,246

I've ordered close to 25 items from Banggood and for the most part, I'm glad I did. Their selection is huge, their prices are routinely cheaper for the same item sold by other retailers, plus the shipping is usually free. The quality of the items they sell is the only real gamble when buying from them, because most (if not all) items are made in China. Some items are fantastic quality, while others didn't perform as advertised or break/malfunction after a few uses. But that seems to happen with almost anything bought nowadays, regardless of where it's made. Although their Customer Service has been good/great every time I've had to contact them to resolve an issue, it's a difficult process that's complicated and frustrating at best, especially if my problems were quality or warranty related. So in conclusion, I'll take my chances on ordering from Banggood again just to save $, and hope the item's quality is outstanding.

I ordered a new smartphone on banggood, the UMI E plus.
It was a defective item, the USB C charger wasn't holding making the charge impossible.
After few emails, they said i need to send it back to them so they can check the phone and send me another one and the will refund my expenses.

BUT now that i have my phone they didn't refund the tax fee which i paid for both phone

The phone was originally 180. I finally paid around 300 with bot tax fees.
I have been waiting for the phone for a total of 2 months instead of 2 weeks maximmum (i subscribed the priority mail)

In my order i also ordered a tempered glass for this phone... the glass is way too small for the phone, there is at least 3mm on each border missing.

This was my first experience with banggood and also the last one

I don't recommand buying from them

I have Ordered 2 Bakeey D9 Earphone from your end, from Which 1 bag of earphone was Missing earphone and Only contained data-cable and the Other earphone is not working.

Before 23 days on 03/22/18 I have contacted you Guys and Informed you about Defective Item received from your end. My Order No: *******

On 03/23/18 I got reply from your end asking for Some Images and Video.

I replied back to you on the same day with the Images and Video you have asked and also tried to explain about the Issue in the mail. Here i attach the image of the email: prntscr com/j4hokz

Three days Passed and No reply from your end and After sending Several Emails I got an email on the Forth day I got an reply from your end saying that you have not received any Video Which i have already send before 4 days. Emails Proof from your end: prntscr com/j4hq31

On the same Day I again send you the Images and the Video. Email Proof: prntscr com/j4hqtg

And from that day till now 17 Days has Passed. I have send several emails but never received any reply Back from you.
Is this what you call 100% satisfaction and Good Service.
My money is Gone and I have received Dead Product and on top of that My 20 days have been wasted in trying to Get support from your site.

I have ordered several times. Items are top quality and customer service is the best! One time a parcel was lost and they were quick to do a refund, just asking me to give it back to them if somehow sometime later I receive the item.

So I have bought Few items from Banggood last month, used there free shipping which took around 3 weeks to deliver the Item.

Finally I got my parcel but it contained some cheap Items which I have not ordered, I contacted there live support and they asked me to email them Images of the packages, Item received on the address: cservice@ bangood.com

I have emailed them on 29-Aug, 2 days passed no reply so I contacted the live support, wasted 2 hrs over it and at the end they only told me to wait again for 24 to 48 hrs. If they want to just say wait for other 24 to 48 hrs, why wasted my 2 hrs on live support.

2 days passed and no reply to my mails so on third day I contacted them again and this live support guy said they did not received any mails from me and asked me to email them again. I was like What The F. I email them again.

Same this started again, after 2 day without any reply I contacted the live support again and same thing, asked me to wait for more 24 to 48 hrs. And again today I contacted them and they gave me the same answer to wait for more 24 to 48 hrs.

This live support Girl (Anny) took more then 2 hrs to give a single reply, I have taken a image so other can know how Bad service/support Banggood Offers: https :// prnt. Sc/gjnyid

The Agent to reply my email was Carina, which is very lazy and slow at reply.

If my issue is not resolved in next 24 to 48 hrs, I will make all my live chat records public along with some of my old email conversation with banggood so every one can know how bad Service and Customer support is provided by bang good.

Bought a Xiaomi redmi note 4x for $ Aud 236 (+express shipping fee) last saturday 9/9/2017. I contacted their support chat and send an email yesterday, but still I received no reply regarding with my query about the tracking number and details of the shipping company. I tried countless times their support chat but I'm always on the queue and receiving no response from anyone. Their customer support is one of the worst that I've experienced so far. Not until they tell me anything about my merchandise and I receive it in good condition will I give them a good review, but so far, the customer experience for me is worst.

I wrote a review saying how bad the delivery time was, how inaccurate the readings were from the smart watch and how I had to insist for about a week to get them returned.
At last I received the return address and return documents.
Once I had sent them by tracking number post and informed them of the fact along with a photograph of the tracking number and post receipt, I received and email within 24 hours saying that a refund has been instigated and I should have it in my account within 14 days.
Whilst I can never understand why companies take so long to return your costs, especially when you paid for the goods it took nano seconds to get to their account, at least they set the ball in motion in good time and responded to my post details promptly.
For this I have to give them praise where praise is due.
To sum up, Banggood's returns and refund policicies are good once you have persuaded them to accept that you want to return goods and get a refund

BEWARE BEWARE BEWARE BEWARE
BE READY TO PROVE YOU DID NOT RECEIVE YOUR FULL ORDER. GOOD LUCK EITH THAT. THEY SHIPPED MY ORDER IN TWO SHIPMENTS. WHEN I WAS SHORT TWO ITEMS THEY CLAIMED THE ITEMS WERE IN THE TWO SHIPMENTS, WHEN THEY WERE NOT. SO THERE YOU ARE... YOUR WORD AGAINST THEIRS.
YOU LOSE. THEY EVEN ASKED ME TO TAKE PICTURES OF THE ITEMS I DID NOT RECEIVE?! LOST $125. I SHOULD HAVE READ THE REVIEWS. I SEE NOW I AM ONLY ONE OF MANY.
BEWARE BEWARE BEWARE

I placed a couple of orders and everything was looking fine.
I received the parcel after 3 week which was very slow shipping but I was fine. But when i opened the parcel it was containing some other product then what I have ordered.
I tried to contact them over by sending email to: *******@banggood.com
I also raised several complain using the contact us from there site. I provided them all info they need, like package image and the item I received.
After 4 days I just got an email from them asking for a stupid Question. I answered that and after that I never got any reply from them. I have send them several emails but no reply from them.

Been 15 day, Yet my issue is not yet answered by them.
My emails conversation: http :// prntscr. Com/ggwlrc
My order No: ******* (If BG like to fix this for me.)
I would suggest you to stay away from this cheaters and use some other site to buy stuff online.