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Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Great phone, at a great price! Delivery was much faster than expected!
I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.
Buena pagina con muchas e interesantes ofertas y sobretodo rápida en los envios
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Encuentro lo que quiero y a precios muy convenientes
Tout a été comme prévu!
De la commande à la livraison, c'est le top!
Site à recommander! Prix très intéressants.
It's my first experience with banggood will see how it go
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.
We take the security of your personal information very seriously. If you have any questions, you could contact us at [email protected]
Best regards,
Banggood Team
It's my first experience with banggood will see how it go
Easy. Order placed on November 29 from Ontario Canada and received Dec18th - just in time for Christmas
Bought a digital microscope from Banggood on December 7, the shipping label was created on December 9, here it is January 3 and no sign of the product. The usps tracking site says they have not received the item to ship it out yet, I contacted Banggood several times with no avail, all Crystal keeps saying is sorry for the inconvenience, I asked for my money back and of course that's not going to happen, I have ordered lots of things from China and have always received the items with in a couple weeks, because of their lack of customer care I lost 7 customers, I'll never do business with Banggood again. Horrible
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
We have already contacted you, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Items are more expensive than lazada, website dose not always work well.
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
The website slow may be due to poor internet, browser incompatibility, we suggest you refresh the network, change your browser, or change the payment method.
Our products are carefully selected from different suppliers, And they are all cost-effective products, but we will report your questions to the relevant purchasing department.
Based on customer shopping experience and opinions, We will continuously to improve our website, products and customer services.
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Items are more expensive than lazada, website dose not always work well.
Little hard to navigate to check out I finally figured it out
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Little hard to navigate good prices
The product is good, but should be wrapper more pretty and solid.
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
Very well done site, attractive price. That happiness.
Very well done site, attractive price. That happiness.
WEB Site easy to use, french language is OK, goods are clearly presented, great choice.
Delivery time is too excessive. Improved delivery time would be highly appreciated.
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.
If you do not receive your parcel within our shipping time, you can contact us at [email protected]
Best regards,
Banggood Team
WEB Site easy to use, french language is OK, goods are clearly presented, great choice.
Delivery time is too excessive. Improved delivery time would be highly appreciated.
Easy to enter orders, not so easy first time navigate to find items. Godds arrived in time partial shipment, second one a little late and package not well done, only plastic bag arrived broken, but godds where not damaged. Anyway good experience, I'll buy again.
Easy to enter orders, not so easy first time navigate to find items.
Just ordered a RC car for my son. If it arrives before Christmas, you'll get stars overall!
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.
We take the security of your personal information very seriously. If you have any questions, you could contact us at [email protected]
Best regards,
Banggood Team
Just ordered a RC car for my son. If it arrives before Christmas, you'll get stars overall!
Je verrais aprés reception de la commande
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.
We take the security of your personal information very seriously. If you have any questions, you could contact us at [email protected]
Best regards,
Banggood Team
Je verrais aprés reception de la commande
Banggood is ok. Nearly always the product arrives. If not, you will usually get help. Shipping is very slow, sometimes just like 3 weeks to Europe, sometimes like 3 months. If the product comes from a European warehouse, then within Europe the shipping is usually less than 1 month. Shipping prices has gone up radically during this last year 2020.
Shipping is a bit slow but at least i got the order!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Shipping is a bit slow but at least i got the order!
One item - a 'phone screen protector has not been delivered but with all the orders that I have placed thats acceptable
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Crap! Really poor quality!
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
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Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!