EXTREMELY RACIST STAFF at 17 west 34th street NYC! I felt so offended by the overall attitude of the staff especially the ones at the fitting room. They would not take the clothes from my hand but told me to put them on the table with a condescending and racist attitude. I have never been treated like that at other stores or just anywhere! I tried to think that they were having a bad day but after the continuous maltreatment of numerous staff, I could not handle it. I am thinking of escalating this experience to the manager. Very disappointed. Worst shopping experience I had.

I sent an email about an unresolved issue and received a phone call from Zack who was unavailable when I called back. Had to listen to his voice mail 5 times because he mumbled his phone number. Ended up hitting redial. He was on break so the woman that was speaking with me transferred my call (without informing me) and then was in a long cue. Called back and spoke with a woman who told me it was over 90 days so I cannot return the item. I did return the item, with their prepaid label but the item was sent back to me without being looked at. Then I was moving so the item got packed and it was never dealt with. So upset that I literally paid for a defective item, I decided to pursue this further. Bottom line is they DO NOT CARE! I will cut up my credit card and never go to Banana Republic or Gap again. Actually like Ann Taylor Loft better. Their items are nicer and I get better prices there. Bye bye Banana Republic. You do not care about your customers!

I personally have countless clothing items from this retailer. Cashmere, linen, silks, merino wool, cotton and cotton blends... what's not to love about high quality fabric? And Banana Republic is proud to use them!

Their sizing is always consistent. I've even had my wool blend trousers hemmed for free by their fabulous sales associates right in the store!

Pricing can seem high, but when you consider the quality of the items you're buying, and how many years of uses you'll get out of them (one of my cashmere sweater favorites has lasted me over 11 years!), it's really quite a deal.

Highly recommended for any occasion, every gender and any place!

I received a Father's Day gift from my daughter. I selected the color shirt from Banana Republic and the wrong color arrived. They said they did not have the color even though the black color was offered and selected. It was a rather expensive shirt and a total hassle to deal with.

It is hard to find someone to help you in the store. Merchandise has nothing for young men sizes such as 28X32,29X32,29x34 size pants in the store. You can only order online in these sizes BUT When you order online they are out of stock!

The store is stocked full of sizes that aren't selling but won't carry a size 28 or 29 waist pants? WHY

You're missing a whole demographic!

Most of your sales people need training on how to greet and help the customers

You have no idea how many items in small sizes you could sell because they are always out of stock.!

You suck, I used to love your company back in the day. It was amazing. Emphasis on "was".
Now, you have zero customer relations. My last experience was in fact my last; Period.
Trying to resolve my query with a sales associate, I was bombarded, repeatedly, with the constant request to become a "Luxe" member. I declined, numerous times, as I am a person with triple A credit and I do not need or want a pedestrian "store card". To finalize, I was dismissed by said employee with the quip "you are just a regular customer".
Seriously? Sell outs.

I have been loyal shopper of Banana Republic for 15 years, but in the last 3-4 years their styles have become so absurb. It's as if their designers get their inspiration from Dr Suess. I used to love their classic, but stylish clothes and would spend an average of $2,000/ year there. Last season I didn't buy anything and so far this season is a complete bomb. The over accessorized clothing and crazy fabrics they choose are not condusive for a corporate environment. They make sexy and feminine look ridiculous. So disappointed in Banana Republic and I hope they hire some designers who can design appropriate work wear for women. BTW. I'm writing this on behalf of many friends I know who feel the same way. We've all stopped shopping at Banana Republic.

I shop pretty much only when I'm forced to do it. However, my shopping experience today at Silver Sands Banana Republic store was the absolute best! The two men that helped me were simply delightful and the most personable, helpful, and fun assistants that I have ever encountered. I generally always like people anyway, so when I say these were exceptional, I really mean "exceptional"... so, kudos to BR for your Destin staff. Good job!

I LOVE Banana Republic! The cut, the fabric and the zippers are good. The designs are stylish - very classic yet modern all at once. I find that their pieces are usually good for going out and work wear because the length doesn't get too short. However, the size chart seems inaccurate (especially for the waist). According to the chart, I should be a size 4 or 6 (more like a 6), but 2 seems to fit me the best.
Photos on the site are very reliable as they accurately depict the colours and fit well.
So far, I haven't found the need to return anything, even on my oversized purchases
Shipping is fine. I've always received my items on the promised date. It's easy to get free shipping too!
Prices can be reasonable, making their apparel value for money. I'll definitely buy from them again should I see anything I like on their site.