Bailey's OnlineReviews 36

Will not take returns and will not refund the purchase price if you are not happy with the purchase. Will provide a partial refund and tell you to keep the clothes. Do not purchase unless you're okay with low quality clothes that you cannot return.

Order a set of Red Dawg 16" lineman boots. Sent me two right feet. Offered me my money back in a couple of weeks. No new boots. No fixing their mistake. Just $500 hemmed up for 3-5 weeks and left no reason to order again, assuming I'd get very similar results given that the customer service seems to be zero. One would assume they would verify and expedite a replacement pair, not $#*! me for two more weeks.

I brought my car to get safety car drove perfect til we brought there they put fluid in rad and now cracked head gasket telling us will cost 3000 to fix. But convently still issued the safety paper which we are currently dealing through the ministry now. The owners son is an unlicensed mechanicworking on cars and breaking them to create more jobs and money and we called him upset of course he hung up on me. Awful buisness beware if u take your vehicle there. Just trying to warn everyone not a nice feeling that for sure

Ordered a Logosol F2plus in December and paid for it in advance but unfortunately it was back ordered a few times. It finally arrived March 5th and to my surprise the package was all taped up and some critical parts were missing. I immediately emailed my sales rep with the issue and then followed up on March 7th with a detailed list of missing items with pictures of the items. I took multiple calls with leaving voicemail and multiple emails before getting a response on March 15th. They finally told me at that time they required part numbers before they could proceed. I sent the numbers from the manual and received a response questioning where I got the numbers from. I replied back with more pictures of the manual showing the parts and numbers. They surprised me with an email telling me that the parts had shipped and I should have them soon. Of course they arrived in a quick manner but again they were not the right parts…I'm a patient person but this is f@$*ing ridiculous part numbers and pictures…. But still wrong! Do yourselves a favor and buy Logosol equipment from smaller suppliers to avoid the trouble. Three months and still can't use my Logosol F2plus.

I purchased 2 "Super Giant Mystery Boxes" for $49.95 each. They even show a video of 2 men opening 1 large box with many wrapped products in the box. What I received was 1 small box with 4 items. All 4 items were some no name brand ear buds. When I contacted them they said I received the correct order. I indicated that i had purchased 2 "Super Giant Mystery Boxes" and not 1 small box. They again said I had the correct order. I suggested they look up the meaning of "Super Giant" in the dictionary and that they should remove the video. I'm out $100 because I believed their incorrect and misleading advertisement!

We've done business with them in the past. We were happy with most of the products we received. But last week we ordered a $329 pair of boots. We have bought two pairs prior to this so we know the quality of the boot. The same picture is on the website of the boots that we bought years ago.
However the new boots we just received are of a much lower quality. They look like a cheap knock off copy.
We have called and spoken to multiple people. Terrible customer service! They do not return calls.
One person said the boots haven't changed so i sent them a picture of the old boots next to the new ones. The only response was well you can send them back! Baileys is the kind of store that makes shopping online miserable! The old bait and switch!

When I had questions about my orders, they got back to me and were very helpful. Would recommend them!

If your looking for expert advice, dont bother. If you dont know what you need specifically, like bar types or chain recommendations, they will not search and suggest what is best for your application. I have older chain saws (Homelite Super XL and Craftsman 3.7) and needed 28" bars for them and since I didnt know, they would not suggest. In fact, I was told; "if you dont tell me the specs, I cannot suggest anything" They are NOT experts there, but catalog hunters. I can do that myself. Its no wonder they keep spouting "We cant suggest anything as we dont want to be responsible". I wont be spending my money here. Very dissapointed

Three days into my order they already have taken my money I call to find out what was going on with my order why I haven't seen a shipping notice and a snarly girl tells me we have it all here and maybe we will get to it in 24 hours or so

We have tried and tried with this company. Their shipping times are the worst, spend a few extra dollars and get what you need from anywhere else 2 plus weeks shipping times. They made the mistake and didn't send the order to shipping, once they finally did shipping had a question and emailed back which sat in their inbox for a few days with no response. They acknowledged their mistake but did nothing to fix it and still took 10 days to get to us. Do not shop with these guys many more stories of dissatisfaction over the last couple of years.

My husband was looking for a part for his chainsaw and he told me he needs a starter for his saw when I called the lady was very quiet and I could barley her I asked her to speak up and all I got was attitude the whole time it was my fault I couldn't hear her she could even find the part and said it was out of stockI hung up called back and got another lady she was very sweet I'm sorry I forgot her name but she gave me her phone number 217 please find her and tell her thank you for helping me and being so patient I was about done with bailey's but I gave it one more try good thing I called back but I should of had too and thank for my grandson helping me write this please see that your customer service should give great customer service not just one you are gonna loose the ones that might not call back

I purchased 2 chains and air filter cover for my Husky pole saw... a P326 model # I believe... I told the guy it had a 14 " bar... Bailey s had supplied many parts for this same saw a decade earlier when a friend damaged it... They sent me the wrong sized chains & the air filter cover had no plastic bolt to secure it... not only did I pay $4 for another bolt(that also turned out to be WRONG)... they would not send me a return shippingg label for the wrong sized chains that their guy said would work... what? I'm supposed to know all the "specs" on my 20 yr old saw... they should have the proper info too... the original employee told me she would refund my credit card for the cost of the chains and for me not to bother shipping them back,,, SHE NEVER did that... and now they won't honor their now dismissed/fired? Employees verbal agreement to/with me...& they want me to pay shipping on $25 worth of chains...& no refunds for the bolt they NEVER properly sent me for the air filter cover... ITS NOT GOOD PR... to shiester long time customer & wood cutters over $25 BUCKS... I will shop elsewhere every chance I get... bunch of weasels at Baileys apparently... UNPROFESSIONAL

I purchased an F2 sawmill from bailey's and when I got it I was missing a part. I called in and spoke with Chris and told him the situation and that I needed this part quick as it was for a job I was doing. I got sent the wrong part, called again and spoke to an other gentleman(forgot his name) and he said he would transfer me over to a Logosol representative waited two days! Was very frustrated. I emailed bailey's regarding the situation and how I had to wait for their mistake and 20mins later jaclyn called me (not a shocker after reading everyone else's review) not only did she apologize for the wait she sent it next day for me and it was the correct part! I was so pleased with how she handles the situation I insisted on asking for the manager to let her know how amazing she did but jaclyn told me she would relay the message, well I'm here making sure she did. Brovo.

I placed an order for a cannan bar cost me 590$ to find out that it DID NOT fit my saw somthing about a pitch which I'm was not aware of viky took my order I called and spoke with jacklyn and she got me the correct things I needed I even bought a 395 from her she was very understanding and helped this old man out maybe you should have her train your other employees cause it was a nightmare I just want bailey's to know that thank you

I've been a bailey's customer for about 10 years and I usually get the same stuff but I was looking for a certain item and I couldn't find on your new website ( which you should fix) I called and left a message and jacqline called me back very sweet young lady found what I was looking for and more! Bailey's I don't know about your website but if you keep that young lady around I'll be sure to keep buying from you. Thank you for jacqline for you help! And kind words! Cheers!

My pants arrived right away. Size WAY off. Correct size on shipping label. Pants themselves in two place. Contacted baileys. Quick as I said wrong size they hung up. This happened three times. Then I got someone that tried to tell me all their pants came hemmed for someone 6'9" and you had to cut and hem again. Thats' so much BS. Nowhere on the website does it say that. Back they went. Called again later actually got someone who seemed to know something. Told her they had a real problem in customer service. Then called CC company and disputed bill. Classic bait and switch. I'm out $17 for return postage. Stay away from these guys. THEY ARE THE WORST