Bailey's OnlineReviews 36

I've ordered supplies from Baileys for well over a decade (for home and business use). I contact them directly via phone or email. I've experienced mostly OK service, but also had a few hiccups. Last year, I tried to place an order (via phone, as it required a special shipping quote). After many days, I got a message indicating they had not processed my order due to problems with the transition to a new computer system. I called back and tried to place the order again. It never showed up and I was never charged, so I had to call again. If I had needed the product urgently, I'd have been screwed. I've also struggled with their site search engine many times in the past (it wouldn't recognize basic items that they carried). The impression I get is of a company growing faster than their IT systems can handle. This is basic stuff they ought to get right. I'll keep ordering because I need the products they sell, but I wish they'd get their act together. For starters, they should have a single customer service agent (with a name) assigned to a case. I want someone I can trust to fix my problem, not some nameless person in a call center (?).

THE ABSOLUTE WORST COSTOMER SERVICE EVER! ORDERED SOME HICKORY SHIRTS ONLINE AFTER NOT RECIEVING THE SHIRTS I WROTE A EMAIL TO COSTOMER SERVICE THEY WANTED ORDER #### SO I GAVE IT TO THEM THEY INRETURN TOLD ME THEY HAD CHANGED THERE SYSTEM AND WOULD HAVE TO RE ORDER THEM NOW IF THEY HAVE MY ORDER ### Y THE HELL SHOULD I HAVE TO REORDER SOMETHING ON THERE NEGLEGENC! I HOPE YOUR READING THIS BAILYS SO YOU CAN MAKE IMEDIATE CHANGE TO YOUR COSTOMER SERVICE!

This company's customer's service department need a total overhaul and multiple classes in how to place orders and how to follow up with these orders. They don't know the right hand from the left hand and each time you speak with them it is a different story.

I placed on order in August 2017 and today found today in October that their system cancelled it. There was a lot of misrepresentation from the beginning and erroneous information was given about the availability of the part. I have placed no less than a dozen phone calls with them to follow up and was told that the part would be delivered sometime in November only to find out that they cancelled. WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN. DON'T WASTE YOUR TIME WITH THEM.

I have tried repeatedly to get Bailey's to publish my review of this chain. I had purchased two several years ago that were made in Canada and they were great. So when I needed two more I ordered the same chains. When they arrived the box said "Made in China." Right then I should have sent them back. But I tried them and for about the first half of the cutter, they were OK. They sharpened easily but did not stay as sharp as long as the Canadian made chains.

When the cutters were half worn they both started pulling to the right. I could not control them with pressure on the hand grip. I sharpen my own chains so I thought maybe the cutters were not even or the rakers had been inadvertently filed improperly. I put the chains on my Oregon 511AX and reground the cutters to within less than 0.001" difference and the rakers to the same tolerance. No difference in pulling to the right. I changed to a new bar just in case. Same problem. So I threw them both away with about half the cutter length left. Went back to Oregon Made in Canada chains and no problems.

Bailey's refuses to publish my reviews because I believe they are afraid of losing customers when they read my recent review versus the old reviews which were for chains made in Canada. To me that shows that they are not interested in having informed customers and with something as important as chainsaw chains that may be a safety issue.

I now tell everyone to stay away from Bailey's WoodlandPro chain as it appears that it is all now made in China. Spend the extra dollars and get Oregon or Stihl chain.

Regarding the post above about shipping, I only buy from Bailey's when they offer free shipping. Most of my purchases are from TreeStuff.com but you have to be careful there also as they are carrying more and more Chinese products. But you can call and talk to them and get someone who is very knowledgeable and will offer their professional opinions on whether what you are considering ordering will meet your needs.

Bailey's needs to go back to what they used to be... sellers of high quality products at reasonable prices with low shipping costs.

I ordered 1 sweatshirt from this store on 12/3/16 expecting it to ship within 24 hours as advertised on their site. I was concerned it had not shipped by Wednesday, so I emailed to follow up and was told they would check on the status and let me know because it was coming from a 3rd party vendor. I never heard back. So I called Thursday and asked for a status update and if it would arrive in time for Christmas. I was told they would check into and let me know, never heard back yet again. Friday morning, still no emails or calls, so I called again to inquire and told the customer service rep I had just about enough of being jerked around. They said they promised they wouldn't do that to me again, and would get a status update and call me by noon. Its 3:00 pm now, no call. I just called to cancel because I'm annoyed with this game they are playing and I got the same guy, he didn't even remember that I had called him that morning. They are clueless. I cancelled my order because of how crappy their customer service is, my order still may have been shipped at some point but I wasnt going to wait around to find out and be disappointed. I better not get charged for this item, its still pending on my paypal and I'm waiting for a cancellation email. I wont hold my breath. Stay away from this site. I ordered the same item on Amazon, guaranteed by Monday. I'm sure I'll have better luck... fingers crossed.

I have bought two expensive small chain saws from you. The first was the smallest solo. That saw was more trouble to start and keep running than it was worth. When a tool becomes a job its no longer a tool its junk and I threw it away, 500$ down the tube. I then bought a husky 540 T mostly because your sales man said it was so much better than the echo that I had originally wanted to buy. Also I own two other huskys a 257 and a 460 rancher(both of which I did not buy from you) that I love. The 540 has never run right, It is almost impossible to start without flooding it and then once it gets running it runs good for a few minutes until it gets hot and then dies and will not restart no matter what I do. The saw shops where I live will not touch it when they find out that it came from you. So I shipped it back to you, now to find out that you have unfixed saws in your shop that were sent in back in march! You advertise that you service what you sell. Really? I am not just going to throw away 1100$ worth of saws, You need to get another mechanic or send me another saw. This is the first review I have written about your store and it is not going to be the last if you do not help me. This is also going to husqvarna as I want them to know about your lousy service.

This website is a scam!

I ordered a 'Mesh Face Shield and Hearing Protector' for the price of $19.99 USD for my flatmate. It goes without saying that, if I wanted to buy a high quality face shield, I would have gone up the road to get one. However, I could only afford this price.

I received the Paypal receipt and everything seemed fine. I expected a wait, which was also fine.

However, the next day I received this email: Thank you for your recent order. We are contacting you to provide a shipping quote via UPS Worldwide Expedite for $99.59.

This was not only a shock, but struck me as entirely ludicrous. NO WHERE in the billing process was I lead to believe I would be required to spend this amount of money for shipping. When I queried Bailey's, they simply replied that they only post via UPS, and that there was no other option.

It is safe to say that adding this information WHEN I MADE MY ORDER would have been the only ethical method by which to sell me this product. Of course, I cannot afford this extra amount of money. Like I said, if I buy something that is worth $20, I think it goes without saying that I cannot afford almost $100 worth of shipping costs!

Not able to send the shipping money, we never received the face mesh. This means we also lost the $20 we gave to this company. In my eyes, this is scandalous. If my flatmate has an accident with a chainsaw and hurts his face, I will consider Bailey's responsible.

If someone could have made this right, I would have been forgiving. But they didn't. Thus my report on this site.

http://www.baileysonline.com/ appears to be a scam. If you don't want to be charged a ridiculous amount for shipping, go elsewhere!

Thanks guys.