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Designer Handbags, Designer Purses, fine Jewelry buy today or rent for a month Michael Kors, Chanel, Louis Vuitton, Gucci, Kate Spade, Tory Burch
The company generally enjoys a positive reputation, with many customers praising the quality of products and the ease of the purchasing process. Timely delivery and the condition of items upon arrival are frequently highlighted as strengths, contributing to overall customer satisfaction. However, some negative feedback points to issues with order cancellations, lack of communication regarding these cancellations, and perceived discrimination in customer service. While the majority of experiences are favorable, the company could enhance its customer service by improving communication and addressing concerns related to order fulfillment and support.
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Used for Halloween costume
Would've liked the option to rent for less time for cheaper but all went smooth regardless
Thanks
Amazing experience I was scared because this was my first time using this website and I was a bit skeptical but they delivered the bag exactly how I choose within twi days and it was very organized and professional. They definitely don't scam you.
Arrived on time and perfect for my occasion. My official go-to in the future.
Description of bag said "gently loved", so I expected a bit of wear. However, I was more than happy when I received it because it looked like a brand new bag!
Great! Easy to navigate. I found an amazing bag! It arrived on time and in better condition than what I expected.
I ordered my first borrowed bag, a beautiful YSL. It was easy and quick. I can't wait to show off this purse at all my events this month.
Was shopping for a Prada travel/duffle bag for some times but there are so many different sites on the internet. Eventually I found out an eBay seller is actually BBOS, and on BBOS site, they offer better price and discount. After checking if BBOS is legit on YouTube (which of course is 100% legit with positive reviews), I placed my order via BBOS. Fast shipping and good quality pre-owned product. I am happy with what I paid for.
Shipping was quick
‘Borrowing' was easy
But the bag was kinda scuffed upon arrival and was NOT perfect so to speak.
I would have thought maybe a leather cleaner or buff and polish would be done between rentals but perhaps not. I will still use the clutch for a wedding I planned for, but I'm not sure it's worth the $100 rental fee for one night of use.
My shopping experience is always great. I love your company
A great idea executed with a fabulous "renting" experience. Got so many compliments on my bag & will definitely use again!
Shipping was fast and I was able to enjoy my purchase quickly!
I paid for expedited shipping because I wanted the item in 2 days. Took far too long and I would like a refund on the extra shipping fee I paid.
I would like to return the bag, it is not what I expected.
This was my first experience with renting a handbag! I loved it!
Just received my first Fendi back to borrow. Love the idea of trying out a new style before buying. It was clean and odor free. Looking forward to using it!
I thought the bag would have been in better condition after looking at the photos but the straps were sooo worn in. The LV symbol on the front of the bag had a lot of wear and tear too, which didn't show in the photos. I just wasn't a fan of how used it looked so I returned it.
I have ordered several times and have always been so happy with my purchases, this one as well. It was great price, about > $500 less than I've seen at other websites and also included the dust bag!
Easy process from start to finish and I love the bag that I am renting! Thanks!
I'm a loyal customer and always will be! My new Hermès bag is just perfect - in great shape and the perfect tote bag
Called a few times and they answered right away and assured me my bag would be on time and it was!
Bag itself was WAY smaller than expected/pictured on model.
Answer: If you send an email to [email protected] one of the team members will work to assist you with your issue.

