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Badoo Reviews Summary
Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.
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Stay away from this app the Badoo team will block and take your money cut your premium payment in half just because you are reported from fake and jealous people for no reason! They have ridiculous costumer service. I never recommend this app and I'll do everything possible to take off my people from my environment who I know! Shame on you Badoo
I signed up for the unlimited lifetime account for $79.99 through the website, since the app tries to charge you $159.99. But, when I went to check my account, they had charged me $79.99 twice. Obviously outraged, I cancelled my account immediately in the hopes to get my money back. Well, PayPal was willing to refund one of the $79.99 charges, but told me to contact Badoo to get my other $79.99 back. I emailed Badoo (which turned out to be a mistake), not only did they ban me from the site and app for having "multiple accounts" (I've only made one, no idea what the hell they are talking about) and I was told that because of that, they didn't have to refund my money, because I'm in violation of their terms of service. So, because Badoo is being no help, I'm trying to get my bank to refund my money. Hopefully that goes better than dealing with Badoo. Because, even if they let me keep the unlimited account, which they didn't. It disappeared after a day. I'm still out $79.99 because of my permaban.
Hey there,
Oh no sorry to hear this. Please do reach out to us on@BadooHelp on any social media form with your registration details and we can look into this for you.
This should not have charged you twice. Once you reach out to us we can also look into your block for you.
Hope to hear from you soon.
-BadooHelp
I made a profile on this site and paid using pay pal i chose the 3:99 payment just to try the site they charged me another 3:99 and then they charged me 39:99 without my permission if anyone would like to talk to me about this please call Kevin at *******167.DO NOT LET THEM GET YOU.
Hey Kevin,
We are sorry to hear about this. Our payment plans are subscription-based meaning every time they run out they will automatically renew themselves.
Please try turning your subscriptions off to successfully stop these payments from going out.
If you need any assistance please reach out to us on@BadooHelp and we can look into this together.
-BadooHelp
Stopped card after I asked badoo to stop charging me. Buyer beware, they keep taking money after I told them to cancel premium.
Hey Stephen!
We are sorry to hear this. Unfortunately unlinking your card is not the same as unsubscribing to the service.
Please do reach out to us on@BadooHelp with your registration details and we can look into this for you.
Hope to hear from you soon.
-BadooHelp
It is a fraud app. It will keep charging you after you give them your account information. I didn't add three months subscription. They added it secretly. I found it out one month later. And I can't get my refund back. 100% scam
Hey Kris,
Our payment plans are subscription-based meaning every time they run our they will automatically renew themselves. This would have been highlighted in our terms and conditions before the initial purchase. If you would like us to look into this for you please contact us on@BadooHelp and we can look into this for you.
-BadooHelp
Do not give any bank details to this thieves. I have paid £ 2.09 for 1 day badoo premium and they are charging me every day. I stopped my badoo premium, but this amount is keep going out of my account. I sent them email and the answer was this account doesn't exist anymore. I have contacted my bank and they made a block, so if they charge me again from different accounts I can take a legal action. Avoid any payments!
Hey Zdravko,
Our payment plans are subscription-based, meaning they will renew themselves once they have run out. This would have been mentioned in our Terms and
Conditions before you purchased this service. If this amount keeps on coming out of your account please contact us on any social media form@BadooHelp and a member of our team will look into this for you. Hope to hear from you soon.
-BadooHelp
So check this out, i clicked block and when i didnt they have a Trojoan Virus. How do i know this i got a New ETrade Master Card and within 2 days i was being charged $2.99 four days straight then my local bank debit card same thing... This dirty little people. Just call your bank and close your account and get a new account and a new card...
Hey Carlos,
Our payment plans are subscription-based meaning they will automatically renew themselves once they have run out.
We ask that our users cancel their subscriptions to avoid this from happening. We are very sorry that you have cancelled your card, our users can always ask us to cancel their subscriptions on@BadooHelp if they are having difficulties switching it off. If you would like us to look into this for you please do contact us on@BadooHelp with your registration details and we can look into this for you. Hope to hear from you soon!
-BadooHelp
Badoo seemed to become popular as Plenty Of Fish became less popular around 6 years ago, and I feel they took an increased share of the free dating app market. At that time I joined up and it really was a great little app, they even used my account to promote themselves via twitter. I met someone nice off Badoo and for 2 years didn't use the app. When I returned to use the service a few years ago it became clear that using the Free account is now next to useless! A few months ago I decided to take them up on the premium account offer. This makes the app as effective as the old free accounts. Regrettably Badoo took £10 for a premium 30 day subscription just before Christmas and then banned my account day after Christmas (just over 4 days later). I have had some really pleasant dates from the App and I never threaten people so I am at a loss to know why I am banned? It seems to me that you've only got to have 1 woman who feels bitter at being rejected to report a man and have them banned? I even have to pass criminal record checks for my Job so hardly the sort of Man who needs to be banned from a dating app. To compound issues the customer support appears like a "cut and paste" Robot, and Badoo don't seem in the slightest bit interested in good Customer Service but rather raking in the money! I have requested a refund for services not received but Badoo have 1) refused point blank to restore my membership or 2) refund the money paid. This is illegal in the UK! I have complained to my mobile service provider and will escalate to the UK Telecoms regulator OFCOM. I think its absolutely diabolical this company is allowed to operate at all in the UK. I believe until they can get a handle on their banning criteria and stop charging people for services not received Google Play and Apple Store need to suspend the App from the App store. I will be contacting both Google Play and Apple Store to report on my experience. Anyone reading this - I would avoid Badoo and use a reputable dating company such as tinder or match.
Hello there Jon,
Firstly, we're really pleased you were able to find someone on Badoo back in the day- that's what we're all about! Our app is constantly evolving and changing, and while all users are still welcome to use Badoo for free, we also now offer some paid upgrades too for those users who want to stand out from the crowd! We're sorry to hear that you were blocked on the platform- unfortunately, we cannot refund your purchases purely based on this. We only block users that violate our community guidelines, which you can refer to at badoo.com/guidelines for more information.
Thank you for your review and I apologise for any disappointment.
- BadooHelp
I was going through my transaction history on my bank and I realized I was being charged 2.99 20 days a month for the last three months by Badoo, I have never even installed this application.
Hi Elijah,
Badoo never charges anyone for a service they've not requested, so we'll be happy to look into this for you. Please send us a Private Message on social media@BadooHelp or use our contact form - badoo.com/feedback. Thank you!
-BadooHelp
I paid 3.99usd to test out badoo and the bastards charged me 39.99usd on top of it I had to contest the 39.99usd with my credit card company. Dating websites have become a breeding ground for con artist the profiles and the website creators themselves.
Hey Mick,
We are sorry to hear that you had trouble with our premium services.
Before signing up to these services you would have agreed to our terms and conditions which states the renewal process.
If you would like us to look into things for you please reach out to us on@BadooHelp and a member of our team can assist you.
Hope this helps!
-BadooHelp
Don't ever give your credit card details to Badoo, charges out of nowhere.
The whole concept of this application is to scam people using it.
There are traps everywhere in the application to steal money from its customers.
NEVER GIVE YOUR CREDIT CARD INFORMATION TO THEM.
Hey Giorgos,
Sorry to hear that you had payment issues.
Once signed up for a subscription with us, each time these services run out it will automatically renew itself.
You can cancel these by opening your profile and click on the cog icon in the top right corner. Then, scroll down to the Payment Settings section and click on Unsubscribe. Your subscription will be cancelled at the end of the last payment period that you purchased.
We also offer free ways for our users to obtain our features, you can be rewarded with these by watching our promo videos and inviting a friend through the app.
If you would like us to look into these payments for you please do contact us on@BadooHelp and we can look into things together.
Hope this helps.
-BadooHelp
Stated that I made charges that were not authorized by me! Refused to refund my account! I never paid for premium or any credits they ended up charging me $75.66! Will be reporting them to the BBB aswell in regards to this!
Thank you for leaving a comment, Brad. We're really sorry to hear that your purchases weren't refundable on this occasion. We recommend that you check our Terms and Conditions for all future purchases before proceeding. You can read them here: http://badoo.com/terms.
We apologize for any inconvenience, and please let us know through direct message if you have any other questions or concerns!
- BadooHelp
They will charge you $60 without you knowing. Their automatic subscription after that FREE TRIAL is going to surprise you.
I deleted my credit card info from the APP and they still MANAGED to CHARGE ME. Isn't it FAIR to think that if you delete your credit card info, they will just unsubscribe you THEMSELVES afterwards? BUT NO! They said DELETING CREDIT CARD INFO IS JUST FOR THE TOPUPS. They still GOT YOUR CREDIT CARD INFO for the automatic PREMIUM even if you delete it! WHAT A SCAM!
Customer service thru feedback is NOT HELPFUL. They will say they understand you for your frustration but will just show the "terms and conditions" in email and make pre-generated responses after you make valid reasons as to why you deserve A REFUND.
The APP in itself is designed to FOOL YOU. Their unsubscribe button is so small and gray that it took me a few tries to figure out!
WHAT A SCAM!
Hey Mike,
We are very sorry to hear that you feel this way. We must stress that unlinking your card is not the same as unsubscribing. Once you are subscribed, payment is taken in advance for the services. We do ask that everyone cancels their subscriptions to stop the payments from going through.
Our customer service team are also always happy to help with this. You can always reach us on social media on@BadooHelp where are team are working around the clock to help with any queries in regards to Badoo.
We will report back to the most relevant team about the subscription. Thank you for your honest feedback.
-BadooHelp
Charge me 2 times of life time membership. Plus 2x24.99. Altogether 2x 245.99 + 2x245.99. And I turn off auto refill button. When I complain they just deactivate my lifetime membership and no refund. Here. Is proof of the pic. I have complained to all authorities in Canada plus central bank beuro in London. Here is the proof. Scammers goof
Hey Sam,
We are sorry to hear this. Our systems would not allow 2x lifetime at one go. Please do contact us on@BadooHelp and we can look into this for you.
We are unable to see the image, but we would love to see a screenshot of the transactions. Hope to hear from you soon!
-BadooHelp
On some nights during the week they make out male/female members are premim members so it tries to get you to sign up cis you cannot reply to them. Please wise up and be careful
Hey James,
Some people require credits and premium to speak with. This has been put into place to keep the balance as we do not want anyone getting too overwhelmed from the amount of messages they receive from people they have not matched with. We hope you can understand! This was one of the most asked for features from women in our community.
You can always watch our promo videos that circulate to obtain credits for free.
-BadooHelp
Adults app but treat you like children. Ban you without warning or reason when they set up fake profiles to lure you into buying account and spending $$
Hey Milton,
We will not provide warning when the reason is big enough to block. Hope you can understand that this is to protect our community.
We are also unable to set up fake accounts and our moderators work around the clock to remove any fake accounts from our app.
We have many ways to obtain credits for free, and off a promo version of premium too.
If you would like us to look into anything for you please do contact us on@BadooHelp and we can assist your further.
-BadooHelp
ALL THEY WANT IS TO STILL YOUR CREDETIALS.
This site should be down all the time. I have been canceled all the time for gods knows why! Run from these kind of service guys, get away doesn't worth it, your time and money.
Trash!
Hey Paulos,
We are sorry to hear you feel this way.
Once your account has been blocked each account you create afterwards will be blocked based on the original violation. Hope you can understand.
If you would like any further assistance you can always contact us on@BadooHelp
Hope this helps!
-BadooHelp
I Downloaded this app for fun about a week ago i think. And i saw that they take one day premium package things. So im like, sure why not ill try it for a day, never tried anything like this before so why not. Sucked pretty bad, as expected. But for 1,99 who cares right. And thats how they get your payment details, and just start stealing money from your account.
These guys think they can end up taking 40 euro's out of my account, without any of my concent. During the whole registration process not once was there a clear notice of a 40 euro extra cost. Why in hell would i pay 40 euro's for one day on some cheesy booty call site. It stated only 1,99 Nothing more.
DO NOT DOWNLOAD! STAY AWAY!
Hey Dennis,
Our service is a subscription based service. You can read more about it here: http://badoo.com/terms
We do ask that our users unsubscribe from this service to avoid these payments from going out. If you would like any further help please do contact us on@BadooHelp and we can have a member of our team look into this for you.
-BadooHelp
So I know we all need money. But you get cash from ads AND people who you can talk to... I've had my account canceled because I've paid for one month of your service and canceled but you decided to keep billing. Hopefully you and your company will go bankrupt in a bad way. The curse you've placed on us shall fall on you 100 times harder. Badoo shall burn for their scam. Sadly tagged does better. Foxtrot uniform Charley kilo Yankee Oscar uniform! From the bottom of our hard earning pocket badoo.
Hey George,
We are sorry to hear that you have not had a good experience with us. Unfortunately unlinking your card, or deleting your account is not the same as unsubscribing to the service. Once you are subscribed to these services they will renew themselves as the details have been saved.
Please do contact us on@BadooHelp so that we can have a member of our team look into this for you.We can then see what has happened.
Hope this helps.
-BadooHelp
I just had someone steal all my funding from my bank and sent through badoo. They ignore any emails and don't have any numbers listed to report the fraud
Hey Ron,
Oh no this does not sound good unfortunately we do not have customer service over the phone but you can always contact us on Twitter, Facebook or instagram on@BadooHelp for a fast response.
We will be happy to look into this for you, and we can see what has happened for you this way.
-BadooHelp
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Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
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Hey Rodriguez,
We are sorry to hear you feel this way, we always want to provide our users with the best care.
If you would like us to look into this for you please contact us on@BadooHelp with your registration details and a member of our team can help you with this.
Hope to hear from you soon.
-BadooHelp