BadooReviews 607

So following on from Badoo's response I replied to them with the following 'I was not even aware that were was a one-touch system set up. It's only been in the last fortnight that I have returned to your site after 4 years. What I can't believe you find acceptable is that even though I contacted you straight away to inform you of this mistake, you still insist that I've taken advantage of the benefits of your Lifetime Badoo Premium. I don't understand how, as although I was on the site at the time, mainly looking through your Terms and Conditions, and I haven't returned to the site since you think it justifies charging £120 for that.
I also think that you should reconsider using the term 'customer service/support' as basically telling a customer tough luck, we're going to keep your money is NOT in any way 'customer service/support'.
What you could have done is said is 'okay, it was a mistake, but you've had access to some of these benefits so we'll only charge you for a month and refund the rest'
Instead you get another 1* review which has already has 300+views in less than 24 hours, and that's only on this site, plus Paypal are looking into it, along with my bank. Hardly encourages people to use your service or it to be recommended to others'
That was on Friday morning, it's now Monday and they haven't had the decency to reply.
As I said before shocking customer service. Please avoid at all costs.

On their policy they say you have 14 days since the payment to receive a refund. I asked for it the same day I got the money out of my bank without my consent and they just stopped replying to me on 2 different tickets. They keep quoting a condition that is not on their Terms and Conditions Policy. They took away money from me that I need to EAT! The unsubscribing process is fraudulent and while I thought I was already not anymore with the service, they charged me again. These company is full of senseless scammers.

I have used the Badoo site for a few years and they have a system built in to where some people you need to spend credits to chat.

The exit button is conveniently right neat the payments buttons and I accidentally used the 79.99 life time fund. They had my PayPal because I made 10$ transactions here and there.

When I contacted them at first they said because I agreed to their site policy I'm held to the purchase I accidentally made! I continued to contact them and tell them I didn't have the money to spend and they told me they will refund me!

I waited for 2 days and got nothing.

When I contacted again they told me that April their Community Operations Manager Would contact me. She said to close my PayPal case and they would refund. I did so and they ghosted me!

They play dumb and try to get rid of you as soon as possible with their bs policy they say you signed when you signed up!

I'm going to call my bank and report for fraud to get my money back because I have the screenshots and the attempts to make peace with them. Through their e-mail customer service and facebook.

These guys are totally scam artist-run away!

I met my boyfriend in February 2019 and we've been together for a year and a half now and he just gave me a promise ring. I never thought that I could find someone I'm so madly in love with and can't wait to start a family with one day from this dating app. I am so grateful for this dating app. Even though I met a lot of strange people, I met the love of my life as I am currently wearing the promise ring he gave me when we can go from being together for a year and a half. I met my boyfriend in February 2019 and we've been together for a year and a half now and he just gave me a promise ring. I never thought that I could find someone I'm so madly in love with and can't wait to start a family with one day from this dating app. I am so grateful for this dating app. Even though I met a lot of strange people, I met the love of my life as I am currently wearing the promise ring he gave me one week ago from being together for a year and a half

Badoo, is a scandalous website dating service. Never do business with them. Their webpage is horrible to navigate through to delete your account. After much frustration I deleted my account they signed me up again without my permission. I went to my bank and got a new card. They still billed me. How they do it. If you get a card only to replace the prior one you had used to conduct business with them, they use their auto opt-in software. Wich recognizes the card change and automatically signs you up with your newly issued card, and continues then to exploit money from you. At your bank, when you get a new card issued be sure to opt-out of updating your banking card/info with Badoo.

There is zero matching system and, therefore, I've had zero dates. They also make it MANDATORY that you willingly take a mugshot for the site (it doesn't kick in right away so at first it seems like you are able to have some privacy). They also use a ranking system with a fun little meter that tells you when you are unpopular to emotionally manipulate you into scrolling. It prompts you to make a purchase every 3-4 minutes and 75% of the app is totally unusable without the supplementary purchases (so they have a credit card to go with your face, phone number, and linked social media). The site is also ridiculously racially biased - I live in a metropolitan area and there is no WAY that 90% of the population around me is white, like the app implies. Lastly, this one is just personal, literally every male the site has put in front of me looks like one of those guys you don't trust to watch your drink (if you know what I mean). All around, just dont. Would not reccomend: OkCupud is WAY better.

I set up a account a few days ago I ran out of chats so I purchased some more credits, the day after that my account was blocked by badoo stating they have had reports I have been breaking their terms and conditions, as this was a shock I contacted badoo for a response about this as to what I have allegedly done I know I haven't had any issues with anyone I have spoken to on there and I haven't sent any images at all nor do I have any inappropriate images on my profile.
When they did get back it was a generic message saying the same thing as when I discovered the account was blocked.
I also asked about the refund for the extra chats they said because I broke the terms I cannot have one. Now one of my concerns is they have not said what it is I have done I only had the account for a few days and it being blocked out of blue a day or so after I pay for extras seems fishy and now not being able to be sure if the subscription is cancelled feels like I have been done over this company needs to not exist it is 100% stealing from customers and when you ask for some answers they ignore you I will be seeking legal advice about this but for the people seeing this stay away it's a scam.

Extremely disappointed with the service. I entered their trial period and put in my card details. After it expired they charged EUR 43.99 from my bank account and then claimed that my subscription will expire in 3 months. According to the terms and pricing advertised on the app their 3 month subscription costs EUR23.99. I emailed the support team and the agent continued to copy paste the same answer to every one of my replies claiming that their subscription price is in face VARIABLE. This is fraudulent and charges are not explicitly stated. In fact none of their subscription services costs 43.99. They will steal money from your account!

Unless the support team refunds this money immediately to me I will continue to post this review to every possible website available, social media, news, the European protection agency and google play store.

I will also ring my bank on Monday to report them and block future transactions.