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Badoo

1.5

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Badoo Reviews Summary

Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.

service
100
value
98
shipping
23
returns
25
quality
89
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North Carolina
1 review
2 helpful votes
Follow Jimmy J.
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Zero stars
June 5, 2021

You can't do anything without paying a huge amount over time... just to chat... or you pay to be at the top! You must pay to be more visible... it has zero compatibility algorithms, but the more you pay, the more people see your profile. Total scam.

Date of experience: June 4, 2021
GB
1 review
3 helpful votes
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Con
June 3, 2021

They have been taking weekly payments since 12th April all the way to 29th may without my consent. I have all renewals off on badoo and my phone yet they're still taking payment through iPhone. Complained and they couldn't even answer what I was disputing about. Bloody useless and telling me the matter is closed. I DONT THINK SO

Date of experience: June 3, 2021
GB
1 review
1 helpful vote
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Absolutely vile
May 31, 2021

My account have been blocked because someone reported me I no who it was some man messaged me asking for sex and I said I rather $#*! in my hands and clap and he said I was ugly and horrible and I said if he was the last man on earth I did go lesbian. Badoo doesn't care about sexual harassment the amount of times I have had to tell dirty slam bag men off. Definitely a mans world in badoo woman have no say on badoo absolutely disgusting the way I have been treated if there was a zero star I would have given that. I haven't got the message from the exact person but I no who it was, I have attached picture of the kind of messages I receive all the time.

Date of experience: May 30, 2021
Badoo H. Badoo Rep
over a year old

Hey Jen,

We are sorry to hear this. We block anyone that violates our guidelines.
We assure you we have a 0 tolerance policy to any sort of harassment and block anyone that does so.
If you would like us to look into this for you please contact us on@BadooHelp on any social media form with your registration details and we can look into this for you.

-BadooHelp

Ukraine
1 review
3 helpful votes
Follow Diana D.
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I am white female and I indicated in my profile that I only want to date educated ( like myself) white ( like myself) males. Soon this joke website for blacks and jobless blocked me, probably because some jobless hispanoes instead of getting a job and education were sitting and complaining. I don't regret leaving that website because it was complete waste of time, for few months I've been there I have received thousands of e-mails and alsmot all of them were from latinos with kids ( appereantly show their level of family values) - seriously about 99% of latinos were uneducated and had kids, yet wanted to date white educated supermodels. I don't know what kind of women are there ( probably none already since I was litereally bombarded with the messages from all those males, but site is complete garbage. You can register there only if you want to date broke uneducated people.

Date of experience: May 26, 2021
Badoo H. Badoo Rep
over a year old

Hi Diana,

We encourage all of our users to Date Honestly and be their authentic self. Badoo will always champion diversity which means that we have a wide-range of users using our platform. We do not condone any type of discrimination on Badoo- we work very hard to ensure that everyone is welcome, and will never exclude certain users based on individual preferences.

It sounds like Badoo is not the right choice for you, so please do not try to register again as your new account will also be blocked.

- BadooHelp

GB
1 review
1 helpful vote
Follow MURAT D.
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I was open 2 different account one of them call diamond they steal my £99
Then blocked my account
I Don't understand how they do this
Even any person complain you easily taff blocked you ASAP without investigation your problem
I saw this website worst ever
Wouldn't recommend for any person
Absolutely waste time
I couldn't find any partner
Also Significantly Support Gay
Relationship Not easy to find Opposite sex partner.
I'm Male Never Received any female respond
Look like staff working another site just text me Hi then Gone sometimes I see they deleted account ASAP
Worst worst worst
Get away from BADOO ABSOLUTELY NIGHTMARE.

Date of experience: May 21, 2021
Badoo H. Badoo Rep
over a year old

Hi Murat!

Thanks for leaving a review on SiteJabber. Badoo is an inclusive app for all, including the LGBTQIA+ community. We work very hard to ensure that everyone is welcome, and will never exclude certain users based on individual preferences.

We're sorry to hear that you didn't find the right connection and that your account was blocked- this can happen when our moderators find that your profile is in violation of our guidelines. We ask all of our users to follow the same rules which help us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.

It sounds like Badoo was not right platform for you, but we hope you find happiness elsewhere!

- BadooHelp

Canada
1 review
1 helpful vote
Follow Gilkes C.
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Very bad sire and it looks some profiles are not real but used to have men sign membership. I do not trust that sire at all. O would not recommend to anyone

Date of experience: May 18, 2021
Badoo H. Badoo Rep
over a year old

Hey Gilkes,

We're so sorry to hear you may have come across some suspicious profiles on our platform. We have systems in place to quickly identify suspicious behaviour as well as a team of moderators that working hard 24/7 to ensure we are building a safe space for everyone to Date Honestly.

However, we also count on the support of the community -if something doesn't feel right, please report it! We take the security of our users very seriously and do our best to implement the most effective solutions to remove these profiles.

- BadooHelp

Georgia
1 review
4 helpful votes
Follow Lechelle M.
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Badoo is trash
May 13, 2021

All u have to do is reject someone online and they can report u and Badoo will block u... I stated on my profile I wanted no gay men hitting me up I'm a female I do not want a man that sucks pole to nasty...

Date of experience: May 13, 2021
Badoo H. Badoo Rep
over a year old

Hey there Lechelle,

We're sorry to hear that you heard from a user you weren't interested in. Please know that Badoo will always champion diversity which means that we have a wide range of users using our platform. We do not condone any type of discrimination on Badoo, We work very hard to ensure that everyone is welcome, and will never exclude certain users based on individual preferences. If you don't want to hear from a certain user, there is no obligation to chat or match with them, and you can also block or report them if they are making you feel uncomfortable.

- BadooHelp

GB
1 review
1 helpful vote
Follow Christopher B.
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I matched with somebody and then they went silent for days after we talked for about 2 days. I sent them a message saying that I felt they had wasted my time and that I was no longer interested. They then reported me and I was banned within 5 minutes. That and the fact that I had REFUSED to continue using PREMIUM seems to be enough for them to ban me.

The people who run this are SCUM!

Date of experience: May 11, 2021
Badoo H. Badoo Rep
over a year old

Hey Christopher,

We are sorry to hear this. We know it can be annoying when people do not respond but we must also respect each person's choice.
If you were rude to this user, you could have been blocked for violating our guidelines.
If you would like us to look into this for you please contact us on@BadooHelp with your registration details and we can look into this for you.

-BadooHelp

GB
1 review
0 helpful votes
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Blocked
May 7, 2021

Well someone that was outside of my selected preferences reported me for hate speech after I told them I wasn't interested. Badoo gave me a yellow warning, I messaged badoo and complained they then banned me out of spite. They refuse to unban me. Found me guilty and blocked me just because they can, they are tyrants.

It's everyone's human right to have the sexual preferences they pick. If I or anyone else want only females then it's only right to expect only females and vice versa. Etc etc
Under their own terms and conditions it says about impersonating a person in with the intent to deceive and confuse others is not allowed, so block the person that was wrongly listed as something they aren't.
If they wish to pretend to be a robot martian cat dog what ever they can but I won't be forced to play along with a false delusion. As badoo says it's honest dating, be yourself etc etc all lies it seems, you can't be honest or yourself because you get banned

Date of experience: May 6, 2021
Badoo H. Badoo Rep
over a year old

Hey Lew,

We block anyone that violates our guidelines. We need to take the harshest of measures to ensure the protection of our community.
If you would like us to look into this again for you, you can always contact us on@BadooHelp with your registration details and we can have another look. Hope this helps.

-BadooHelp

Latvia
1 review
1 helpful vote
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Thiefs
May 2, 2021

There was a 3-day free trial in December 2020, in order to take advantage of it I had to enter my credit card details. Right after that, I removed the credit card from my profile, as I wasn't planning to use the service for more than 3 days. After 3-days I was charged the Premium fee of 42.99 EUR. They took the money without my consent. Whatever their ToS says, they lied about one fact, they stored my credit card information in their database AFTER I removed it.

Customer service replied to me with this, Feedback, ID *******:

"Hi there,

Thanks for your message.

I'm sorry to hear that you'd like to cancel your purchase.

Unfortunately, since you instantly receive the benefits of Badoo Premium once purchased, this type of service is non-refundable. As outlined in our Terms and Conditions, we're only able to refund services that have not been downloaded.

We recommend that you check the Terms and Conditions for all future purchases before proceeding. You can read them here: http://badoo.com/terms."

Customer service just gave me a canned reply. Certainly, I made the mistake of not formally cancelling the service after 3 days, but what I did, seemed sufficient enough for me, I removed my credit card details from the service, yet they still charged me, instead of sending a reminding e-mail about "Payment not available". Really, not expected behavior that easily borders with thievery.

Date of experience: May 2, 2021
Badoo H. Badoo Rep
over a year old

Hey Igor,

We are sorry that you feel this way. Unfortunately unlinking your card is not the same as subscribing. We ask that all of our users unsubscribe from the service to stop the payments. We can also turn these off for you any time. We would be unable to store your card details unless you clicked on this to be saved. We are so sorry for the inconvenience.

If you would like us to look into things further for you please do reach out to us on@BadooHelp and we can look into things together.
Hope to hear from you soon.

-BadooHelp

Texas
1 review
3 helpful votes
Follow Cart P.
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"USELESS"
April 17, 2021

Badoo makes claims that they can't match up to. Here are the problems that I ran into:

1). Upon signing up I was force to include my exact place of residence. This doesn't allow for much privacy if you live in a small town or village.

I don't see anything wrong with allowing for a general area; I. E. Metropolitan or Metroplex.

2). Even though you put a specific distance for searches and being seen or other people searching you, it does not work.

I don't won't to be contacted by people in the Philippines and Hong Kong. I don't want to be contacted by anyone beyond 200 miles.

3). Even though you outline the specifics of who you want to see and be seen from; you still get everything out there.

Matter a fact, I haven't seen one person on this app that I would be excited about meeting.

3). Badoo customer service is non-existing. I have contacted them four times in a weeks' time and haven't heard back from them yet.

And one last thing; I gave them one star only because there is no zero star.

Date of experience: April 17, 2021
Badoo H. Badoo Rep
over a year old

Hey Cart,

We are sorry to hear you feel this way. You can always try turning your GPS off, you can then manually enter in your location by city which will allow you to have some more privacy as well as reach more people in your vicinity.

Our users are allowed to travel outside of their area. This is so connections can be made before a move or a holiday. You can always outline more about what you are looking for in your profile to attract the right kind of attention.

Please do make sure that your filters are correct in the top right-hand side corner of the app.

You can always reach us on@BadooHelp on any social media form, a member of our team will always get back in contact with you within 6 hours.
Hope to hear from you soon and we hope you will give us another shot!

-BadooHelp

GB
1 review
0 helpful votes
Follow Mr J.
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Badoo is a rip off
April 15, 2021

No matches for the 6 months I've used it
Even when you pay you don't get matches, it's useless just a way for them to get your money do not buy badoo!

Date of experience: April 15, 2021
Badoo H. Badoo Rep
over a year old

Hey Mr. J

We are so sorry to hear this. Please check out our blog to increase your chances of getting a match here: https://badoo.com/the-truth/dating-tips/how-to-get-more-matches-on-badoo
We have so many success stories to come out of Badoo and we want you to be one too. It is free to speak to your matches and to use the people nearby section. You can always watch out for our freebies in the purchasing section to obtain features for free.

If you would like further help please reach out to us on@BadooHelp and we can help you as best we can. Rooting for you!

-BadooHelp

GB
1 review
1 helpful vote
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I decided to purchase some coins for 8.99 for a little bit of fun on the badoo app... only to find not only did badoo take the 8.99 but charged my card for a full years premium membership. I have requested a refund but have had no response. This is definitely fraudulent internet activity of the highest caliber. I sincerely hope that this will be resolved or I will be reporting fraud via my bank.
Alex

Date of experience: April 6, 2021
Badoo H. Badoo Rep
over a year old

Hi Alexander!

Sorry to hear you're having trouble with billing! Have you reached out to our support team at badoo.com/feedback and included an email address they can respond to? If so, please check your junk and spam inboxes for a response. Alternatively, you can reach us via social media at@badoohelp. We'd never take a payment without your prior consent so we'd definitely like to take a look for you and clear up anything that's gone wrong.

Thanks for reaching out!

- BadooHelp

Portugal
1 review
4 helpful votes
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I made a purchase for 1 week premium using my debit card and then 2 minutes later Badoo took an unauthorised payment for 40 euros. Do not give them your card/bank details under any circumstances or they will steal money from you. Banks should block this company as they are just scammers stealing money. Disgraceful.

Date of experience: April 3, 2021
Badoo H. Badoo Rep
over a year old

Hey Paul,

Oh no sorry to hear this. Please do reach out to us on@BadooHelp with your registration details and we can look into this for you.
This sounds like you made a one-click purchase, we hope you will get in contact with us soon!

-BadooHelp

California
1 review
0 helpful votes
Follow Ana C.
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Crappy app that blocks users from accessing the app after suspicion of violating community guidelines without conducting a proper investigation!

Date of experience: April 2, 2021
Badoo H. Badoo Rep
over a year old

Hey Ana,

Our moderators go through each report to ensure that everyone is blocked accordingly. If there is no need for the block we will not block.
If you still think this is unjust please do contact us on@BadooHelp with your registration details and we can look into this for you.
Hope to hear from you soon.

-BadooHelp

Canada
1 review
4 helpful votes
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Someone out of hate just reported my account as fake when it's my first and middle name which I can prove and I can prove my emails and my pictures of me and my damn cats! Well after just getting blocked I'll never ever use Badoo they don't even checked into things to see if it even is fake wow thank god I never ever paid this whole time I used it for I think two yrs almost now! Well I'll go to use now other dating sites I am done with Badoo the fact they believe a liar not check into things wow!

Date of experience: March 29, 2021
Badoo H. Badoo Rep
over a year old

Hey Jayme,

We are so sorry to hear this. We would never want you to feel this way.
We are always more than happy to look into blocked accounts. If you think our decision was unjust please contact us on@BadooHelp with your registration details and we can look into this for you. Hope to hear from you soon Jayme!

-BadooHelp

South Africa
1 review
1 helpful vote
Follow Sameer D.
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I identify as female. My photo's kept being rejected. I emailed support to help change my gender identity on the app. They said it was changed, but my photos kept getting rejected. Then my photos appeared again but my gender was change back to male. And so on and so forth. And the custome support people? RUDE AND SARCASTIC. At least Tinder is inclusive and you don't get rejected and have to fight because of your gender identity. Basically, if you "look like a man" Badoo will reject your photos and not allow you to change your identity to female.

Disgusting!

Date of experience: March 28, 2021
Badoo H. Badoo Rep
over a year old

Hey Sameer,

We are so sorry to hear this. We would never want you to feel uncomfortable using the app. We assure you that this must have been a technical difficulty. We would never discriminate against anyone especially our LGBTQIA+ community. We are so proud of our diverse community and have designed the app to be accessible for everybody.
We hope that you will contact us on@BadooHelp with your registration details so we can rectify this issue for you.

Hope to hear from you soon Sameer.

-BadooHelp

Czechia
1 review
0 helpful votes
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Badoo premium Scam
March 25, 2021

I opt-in for badoo 1 day premium and didnt notice the auto-renewal of this premium- this is my fault. When I realize that they are charging my automatically per each day continuosly I went to settings and scroll down to the Payment Settings section and click on Unsubscribe. To my suprise the payments per each day continued. This really bumbed me and I decide to cancel my badoo account all together (as I still didnt use it very often). To my suprise a week later after I canceled my badoo account- thus I didnt have access to Badoo at all- I find out that the payment every day still continue! Even week after i canceled my account I am still being charged per day as I was using my account and badooo premium would be renewed each day. I tried to reach to badoo support team- but they only replied very generic email- reassuring me that I have no longer active account and I have no subscription active- But still payment each day is charged. To sum up, one thing is to have "hidden" fact about renewal of premium service- second is to continue to charge user even after he cancel subscription and cancel his account all together. No luck so long- I am still being charged as I would using badoo premium... Dont use badoo premium.

Date of experience: March 25, 2021
Badoo H. Badoo Rep
over a year old

Hey there,

Oh no we are so sorry to hear this. Our payment plans are subscription based meaning every time they run out they will automatically renew themselves. This would have been stated in the Terms and Conditions before your original purchase.

We ask that our users unsubscribe to this service as deleting your account and unlinking your card details from your account is not the same as unsubscribing.
Please do reach out to us on@BadooHelp on any social media form with your registration details and we can turn this off for you.
Hope this helps!

-BadooHelp

Washington
1 review
1 helpful vote
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Scam
March 24, 2021

I bought a day of premium for 2 euros via ideal and they tried to charge me 40 right afterwards via direct debit. That failed tho, i am so lucky i have a bank-account for internet purchages: i literally transfered 2 euro just to pay Badoo: D

I did notify my bank about this practice and i surely hope my bank will take this into account for future transactions between their customers and Badoo.

If you're worried about Badoo you are right, you should be cause they're scammers.

Date of experience: March 24, 2021
Badoo H. Badoo Rep
over a year old

Hi there,

We can assure you that we would never charge our users without their prior consent, and always in line with our Terms and Conditions - you can read them here: badoo.com/terms

If you need any assistance with a billing matter, please do reach out to our support team via badoo.com/feedback or privately on social media@BadooHelp

Thank you.

- BadooHelp

Texas
1 review
1 helpful vote
Follow Jared M.
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These people are crooks. They still charged my card almost $70 after I canceled my trial. I never used the service because most of the accounts on there are spammers aka cam girls and it is a waste of money. They refused to refund my money even though I cancelled the day after I signed up.

Date of experience: March 21, 2021
Badoo H. Badoo Rep
over a year old

Hey there,

The trial must be cancelled before the two weeks is over. This would have been explained in the Terms and Conditions before the original purchase If you would like us to look into this for you please contact us on@BadooHelp with your registration details and we can look into this together for you!

-Reme

From the business

Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.


badoo.com
London, LONDON, United Kingdom
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