Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Badoo

BadooReviews 607

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Badoo?
grey stargrey stargrey stargrey stargrey star

Badoo Reviews Summary

Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.

service
100
value
98
shipping
23
returns
25
quality
89
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow Bj K.
Unfollow Bj K.
Share Review
Report Review

Could you do a better and proper investigate and review for my my account as I did 4 accounts and been blocked without any consideration. I understand the guidelines and and terms/condition and I am aware that I had never violated the rules. You can check all the conversation and check it your self. I would suggest if someone has been reported you have to investigate thoroughly not blocked straight away. It's not fair and unprofessional. My account verified and photos are genuine.

I would greatly appreciate if you could provide the details for your decision blocking my account with a good reasons. As far as I aware this apps to make friends and connect to the community. It's very frustrating and I can see I'm not the only person who had a complaint about it. Pls make it right!

Date of experience: January 5, 2022
Badoo H. Badoo Rep
over a year old

Hey Bj,

We block anyone that violates our guidelines. Once blocked this block is permanent meaning every account you create will also be blocked based on the original violation. If you would like us to look through this for you please contact us on@BadooHelp or https://badoo.com/feedback/
Hope to hear from you soon.

-BadooHelp

Luxembourg
3 reviews
9 helpful votes
Follow Steven R.
Unfollow Steven R.
Share Review
Report Review

It's not in their best interest to let you meet people, so they just filled their site with fakes and bots. There is nothing to do there with 5% chance of getting a reply from presumably real women. It's not a normal and legit working site - they use stolen identities and fake profiles to entice you to pay for membership. By the way, I was foolish enough to top up my profile on Badoo, it didn't change anything ( except of the thickness of my wallet). The bottom line is: don't get engaged with Badoo, it's not worth the money and the time!

Date of experience: December 28, 2021
Badoo H. Badoo Rep
over a year old

Hey there,

We assure you there are no bots. Our moderators also work 24/7 to remove any fake profiles from the app as we take it very seriously.
Please report anyone suspicious that you see as we have a 0 tolerance policy for fake accounts.
Remember it is free to speak to your matches, so we hope you will give us another chance and get matching!

-BadooHelp

California
1 review
1 helpful vote
Follow Stephanie V.
Unfollow Stephanie V.
Share Review
Report Review

I signed up to try for a day and decided it was nothing but waste of time. Tried to delete the next day and there is an OLD email set up I did not link, a password I never set (logged in with Facebook and set up) and I am not able to delete this account. I feel this is done deliberately by this company so people cannot delete their accounts. I was never sent a password reset to the phone number I provided. Feel like I am being scammed at this point. Be very careful if you put your credit card # in (I would never for this kind of reason) but I imagine you'd be scammed out of your money by this company too.

Date of experience: December 18, 2021
Badoo H. Badoo Rep
over a year old

Hey Stephanie,

Oh no we are so sorry to hear that you are having trouble with this. Please contact us on@BadooHelp or https://badoo.com/feedback/ and we can look into this for you. Hope to hear from you soon. Rest assured we will get to the bottom of it.

-BadooHelp

Michigan
1 review
2 helpful votes
Follow Tijuna c.
Unfollow Tijuna c.
Share Review
Report Review

This site is just scammers and fake profiles. I was banned because I turned down random sex with a stranger and he reported me. But when I reported actual abuse nothing was done. Don't waste your time its just for thirsty men to act like gods

Date of experience: December 9, 2021
Badoo H. Badoo Rep
over a year old

Hey Tijuna,

We are sorry that you feel this way. We block anyone that violates our guidelines.
Each report is sent off to our moderators who carefully go through them to ensure that everybody is blocked correctly.
If you would like us to go through this with you please contact us on@BadooHelp with your registration details and we will happily go over it.

Hope to hear from you soon.

-BadooHelp

Oklahoma
1 review
1 helpful vote
Follow Craig M.
Unfollow Craig M.
Share Review
Report Review

T R A S H
November 28, 2021

I have friends that use this site that are very close but their Profiles do not show up
WTF badoo?
Every time I try to message someone
They want money, or points, or upgrade
This site sucks

Date of experience: November 28, 2021
Badoo H. Badoo Rep
over a year old

Hey Craig,

We are sorry that you feel this way. Your encounters and people nearby section will be refreshed daily and you will be able to see more people depending on the day.
These can also differ from the interest filters. Hope you can understand.
Remember it is free to speak to your matches s get matching!

-BadooHelp

Texas
1 review
1 helpful vote
Follow Nathosia K.
Unfollow Nathosia K.
Share Review
Report Review

Random hookup site
November 2, 2021

This is the worst site ever it is not a honest app as they claim it is full of vulgar pics videos creeps and guys that get your number and hound you they blocked me after being "popular" but yet they said I was promoting hate and soliciting! I wasn't even on then I stayed on an hour and had enough might as well be skip the games I was banned mysteriously someone said I was spreading hate speech after not upgrading and worst of all they don't tell you why say they cant

Date of experience: November 1, 2021
Badoo H. Badoo Rep
over a year old

Hey Nathosia,

We are so sorry to hear this. We are trying our hardest to keep our community a safe and inviting place for our community.
We have a 0 tolerance policy for unsolicited pictures and videos. Please do report them to us. We block anyone that violates our guidelines. If you would like us to look into this for you, please send us a private message on@BadooHelp on any social media form.

-BadooHelp

GB
1 review
4 helpful votes
Follow Azaddy A.
Unfollow Azaddy A.
Share Review
Report Review

My recommendation for people like myself on Badoo is, avoid Badoo from wasting time, money and save head from headache! Full of scammers fake profiles there's no thing interesting to keep me there anymore, enough is enough!

Date of experience: October 17, 2021
Badoo H. Badoo Rep
over a year old

Hey Azaddy,

We are sorry that you feel this way. Our verification system makes it harder for members to create fake profiles with us.
Please do contact us on@BadooHelp on any social media form and we can look into why your premium is not working for you.
Please do cancel your subscriptions to ensure that no future payments come out of your account.

Hope to hear from you soon.

-BadooHelp

GB
1 review
1 helpful vote
Follow Darja S.
Unfollow Darja S.
Share Review
Report Review

Stole money
October 15, 2021

Be aware INTERNET FRAUD, UNAUTHORIZED WITHDRAWAL FROM BANK ACCOUNT
SCAMMERS They charged me for lifetime subscription. I wanted to pay for a day access. Now they refuse to give me my money back, they state that I authorised a one click payment by entering my details. Yes, but I wanted a one click payment for a day access. And the amount is non refundable. Be very careful with them, they are a scamming company They know what they are doing. Just read reviews of others
Just imagine, you enter your details into company's website to purchase one thing, you check that you are purchasing that exact thing before making an actual purchase, however later on you see that they charged you for the most expensive thing that you had no intention of buying
They refuse to give you money
Make sure you don't give them any of your details

Date of experience: October 15, 2021
Badoo H. Badoo Rep
over a year old

Hey Darja,

We are sorry to hear you feel this way. Please do get in contact with us on@BadooHelp on any social media form and we can look into this for you.
Send us along with your registration details and we can see what happened for you.
Hope to hear from you soon.

-BadooHelp

Morocco
1 review
1 helpful vote
Follow Jab P.
Unfollow Jab P.
Share Review
Report Review

Badoo is a big scam!
August 22, 2021

I hate this app! It costs so much money! It costs like 200 credits to say to someone that doesn't even reply back! You always have to top up your credits to initiate the conversations! It's a huge scam and a waste of time and money! Stay away!

Date of experience: August 22, 2021
Badoo H. Badoo Rep
over a year old

Hey there,

To speak to anyone and everyone does require credits but it is totally free to speak to your matches so get matching!
We still think matching is the best way to connect to members as the feeling as mutual as well as it being free.
We hope you will give us another chance!

-BadooHelp

Canada
1 review
1 helpful vote
Follow Marc D.
Unfollow Marc D.
Share Review
Report Review

All u see is New girl profil all the time that 99 % of them are made by badoo. They also delete them fast. U have message that someone want to chat but it been sent by badoo while the girl didnt even knowing it. Just pure chit product. People that work there should be a shame becaus ur salary been pay with the money u stole from people beleiving this chit.

Date of experience: August 19, 2021
Badoo H. Badoo Rep
over a year old

Hey Marc,

Thank you for reaching out to us. We are sorry to hear that you have not had a good experience with us. We want everyone to get the most out of the app. We cannot create profiles from our side, but we do remove anyone who creates untrustworthy/ fake profiles. We would never send messages from us, but we do send out messages to encourage members to reach out to other members.

We have so many success stories to come out of Badoo and the stats to prove it. We hope that you will change your mind as we want you to find success too. If you would like any tips we would love to help you out, please reach out to us on BadooHelp on any social media form and we can look into this for you.

-BadooHelp

GB
1 review
2 helpful votes
Follow Matthew H.
Unfollow Matthew H.
Share Review
Report Review

Banned for no reason
August 10, 2021

Okay so explain this, I don't use badoo just check it now and then but I don't talk to no one at all! And recently I got banned. So it's either you guys have cocked up. You're banning me cause I'm not paying for your premium or someone has reported me and you guys wanted to banned me. Like I'd love to know why I've been banned cause I don't talk to anyone and had no inappropriate images.

Date of experience: August 10, 2021
Badoo H. Badoo Rep
over a year old

Hey Matthew,

Sorry to hear this. When a report is made, it is sent through to our moderators who then take a look into it to ensure that everybody is blocked accordingly.
If you would like us to look into this for you please contact us on@BadooHelp with your registration details and we can look into this for you.
Hope to hear from you soon.

-BadooHelp

GB
2 reviews
10 helpful votes
Follow Harry A.
Unfollow Harry A.
Share Review
Report Review

Complete joke
August 1, 2021

I remember when I had first joined Badoo after going on an off tinder premium for a long time.
Originally Badoo gave you hundreds of free swipes per day
Now as it has become popular I'm not sure if you even get 50!
And the price is outrageous! I can't imagine anyone paying that much for it tbh.
I have met nice people on there and had relationships, but for such a basic site/app it should not cost that much at all and should give you at least 100 swipes per 12 hours tbh.
And sometimes I watch adds to send someone a crush and somehow it says "you've used up all of your swipes" as if sending someone a crush without paying acts your swipes aswell? They will still earn money from the advert so I don't see why this is an issue?
It is just money grabbing trash like all of the other apps

Date of experience: July 31, 2021
Badoo H. Badoo Rep
over a year old

Hey Harry,

We are sorry that you feel this way but don't worry - your swipe quota refreshes after 24hours!
And it is free to speak to your matches, we still think that this is the best way to connect to people so get matching!

Always feel free to contact us on@BadooHelp on any social media form and we can look into this for you.

Hope to hear from you soon!

-BadooHelp

Ireland
1 review
4 helpful votes
Follow Gregory W.
Unfollow Gregory W.
Share Review
Report Review

I've been on Badoo for about 2 years but recently when I tried to unlock premium I got charged but never received it. I'm very disappointed because they make it so hard to contact them through normal procedures like email or text. Everywhere I looked online just directed me to other websites or more BS. This is the reason I avoided other websites but now it seems to be a general practice with all these websites, like the read charge just to see if someone is actually reading your text. I guess it doesn't matter anymore that there are people really trying to connect, they just want there euros/dollars. I'm not sad about losing my €2.10 but I will be reporting them to the proper authorities for a scam as it apparently happens more often than not. The End.

Date of experience: July 25, 2021
Badoo H. Badoo Rep
over a year old

Hey Gregory,

We would never want any of our users to feel this way. We are sorry that this service was not delivered, we would hate to think you have been trying to contact us for ages. You can always reach us on@BadooHelp on any social media form and we will always be in contact within 6 hours.

Please do reach out to us with your registration details and we can resolve this issue together.
Hope to hear from you soon.

-BadooHelp

Switzerland
1 review
7 helpful votes
Follow Rene H.
Unfollow Rene H.
Share Review
Report Review

I bought a life long premium subscription last december. Today got blocked. I expressed my anger for 2 thai women who pretend beeing in Switzerland but actually live only in Thailand and do not speak any English. And there is no way to contact badoo. Stay away from this company. Never again. Only stupid abd low life creatures on this platform. NEVER AGAIN. Do NOT send them ever any Money. Very rude firm.

Date of experience: July 16, 2021
Badoo H. Badoo Rep
over a year old

Hey Rene,

Sorry to hear this. We block anyone that violates our guidelines.
Unfortunately, if you have been blocked correctly we will not be able to refund you for these services as our guidelines were violated. If you still think this is unjust please do contact us on@BadooHelp on any social media form and we can look into this for you.

Hope this helps!

-BadooHelp

Florida
1 review
1 helpful vote
Follow Kelly M.
Unfollow Kelly M.
Share Review
Report Review

This app will not let you delete your account and goes against the TOS for both the Apple and Andriod app stores.

Once you see you want to delete your account the first few moments after you open it, there is no "delete" option. You have to go through their support team, who then aks you to send them sensitive information about yourself, like your government id, in order to "make sure" that it's really you trying to delete it.

The other option is to send them the date + time of when you registered your account, and even when you screenshot the email verification with the time + date attached they state that it "does not match their records". They really want as much sensitive information + data from you as possible

STAY AWAY AND REPORT THEM TO AS MANY PEOPLE AS YOU CAN

Date of experience: July 6, 2021
Badoo H. Badoo Rep
over a year old

Hey Kelly,

Sorry to hear this. You should be able to delete your account by clicking on your settings in your profile> account settings> delete.

Unfortunately, if any of our users would like us to delete their account we will require a form of ID but this is to ensure that we are deleting your account and not some random persons! This is our standard procedure to protect our community. We only require the name, date of birth, and photo and are adamant about users covering the rest of their details for their protection.

We would need all of the details to be accurate to make sure that it is the correct account, we take our user's privacy very seriously!

-BadooHelp

GB
1 review
1 helpful vote
Follow Mary R.
Unfollow Mary R.
Share Review
Report Review

Crap site
June 28, 2021

Invisible users, Fakes and $#*! boys galore. Just 100% pure users and wankers. Do not bother with it.

Date of experience: June 27, 2021
Badoo H. Badoo Rep
over a year old

Hey Mary, we're really sorry to hear about your experience on Badoo.

We do not tolerate rude or inappropriate behaviour on Badoo. If you ever feel uncomfortable, or experience any negative comments or behaviour, please do report this to us and our 24/7 moderation team will investigate immediately. You can also reach out to us at badoo.com/feedback and via@badoohelp on social media to speak directly with our support team!

- BadooHelp

GB
1 review
2 helpful votes
Follow Alex I.
Unfollow Alex I.
Share Review
Report Review

Thiefs
June 17, 2021

Useless app pressed something in the app by accident and it took 86.99 from me. After that they don't want to refund me. Useless services. Need to pay for everything. Better spend that money in the pub will have a full stomach. Chat some women and will get drunk. Don't get tricked

Date of experience: June 17, 2021
Badoo H. Badoo Rep
over a year old

Hello Alex,
We are very sorry to hear this. Could you please drop us your registered email address or phone number (with country prefix)@BadooHelp on social media? Send a screenshot of this review, so we know its you. We'll double check what happened and see if we can do anything more to improve your experience.

- BadooHelp

Turkiye
1 review
3 helpful votes
Follow Serdar E.
Unfollow Serdar E.
Share Review
Report Review

Lifetime VIP issue
June 12, 2021

This idiots charge lifetime vip and block your account for several reasons, a real abuse... don't you believe them

Date of experience: June 12, 2021
Badoo H. Badoo Rep
over a year old

Greetings Serdar,

We do regret that this is how your experience turned out. However, you agreed to our Terms and Conditions: badoo.com/terms. Here, we tell you that Badoo may revoke your access to the platform, including any pre-paid features and subscription, if you do not follow the Community Guidelines: badoo.com/guidelines. As a rule, Premium membership is non-refundable.

In this case, our moderators have blocked you for breaching the Guidelines. If we have not double-check the block yet, please contact our customer service via badoo.com/feedback or@BadooHelp on social media (fastest response). We'll check the decision and answer any other questions.

We look forward to hearing from you.
- BadooHelp

GB
1 review
1 helpful vote
Follow Marlene Y.
Unfollow Marlene Y.
Share Review
Report Review

Vile to people
June 8, 2021

Do not encourage this site to continue. They continue to allow people to abuse people for their personal gain. I was blocked after I refused to meet a guy. I tried to explain to baddo. No blocked with no personal explanation or thoughts for my well being.

Date of experience: June 7, 2021
Badoo H. Badoo Rep
over a year old

Hey Marlene,

We would never block you for these reasons. We block anyone that violates our guidelines. If you still think that this was unjust please reach out to us on@Badoohelp with your registration details and we can look into this for you. Hope to hear from you soon.

-BadooHelp

GB
1 review
2 helpful votes
Follow Lewis P.
Unfollow Lewis P.
Share Review
Report Review

Avoid it.
June 6, 2021

Long story short, I was given a yellow warning which later turned into a full ban after I complained. I was given this for supposed "hate speech" which by any legal uk definition it most certainly was NOT hate speech! I simple told someone that was not in my selected consented preferences that I was not interested in Martians and said sorry to them.
I do not hate anyone, and never use hate speech, but for the lying incompetent so called moderators at badoo, well I don't like you at all! I used the app for years without issue, I never caused a problem ever.

I followed all their rules, read them fully. Date honestly, be yourself speak the unfiltered truth, badoo say, which is horse manure obviously. Fascist bigoted power tripping idiots.

The person that reported me was impersonating a person with the intent to confuse and deceive others, so you gave the ban to the wrong person. They refuse to do anything about it. The decision is final lol

They really hate disabled people I think. Will need to keep a close eye on them in case they start building camps and ovens.

Date of experience: June 5, 2021
Badoo H. Badoo Rep
over a year old

Hey Lewis,

We are sorry to hear about your concern.
Our moderators carefully go through each report to ensure that everyone is blocked correctly.
We are sorry that this warning was changed into a block this would have been because the next moderator had seen that it was a full violation of our guidelines.
Hope you can understand.

We would never discriminate against any of our users and are really proud to have a non-discriminatory app. If you would like us to look into this for you please contact us on@Badoohelp with your registration details.

Hope to hear from you soon.

-BadooHelp

From the business

Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.


badoo.com
London, LONDON, United Kingdom
+59