BackWaterReptiles

Excellent service. Packed professionally. Even a hand warmer to keep him warm. He arrived so warm and happy. Shipping was as offered. Very professional

I was nervous ordering from this website being that half of the reviews were bad. Sick animals, DOA and more. However we received our Russian Tortoise today and we are pleased to say our Mikey is alive and VERY active. He is currently exploring his new home. The packaging was secured and a heat pad was applied as well. There were reviews saying that sometimes delivery drivers would just leave the package without a signature. My delivery driver confirmed my name and required a signature. Shipping is fast and company responds quick VIA email.
Mikey is a little bigger than what we were expecting but we are happy to welcome him to the family. Lol

I ordered a baby american alligator from backwater reptiles and I was absolutely blown away at how accurate their babies are from their photos. Our baby arrived safe and sound. She is such an amazing addition to our family. Just so everyone is aware there is a fake fraudulent website who is claiming to be them and giving them poor reviews. I can 100% guarantee if you order from the real backwater reptiles https://www.backwaterreptiles.com/testimonials/backwater-reptiles-testimonials.html you will not be disappointed!

$220. Received 2 poison dart frogs, both dead in 2 days. One email sent to me so far, and I attempted to leave a voice mail, only to reach a "full mail box". I will gladly rewrite this if this questionable company addresses my issues.

We ordered a Male Russian Tortoise on Tuesday for our family. The delivery was quick, it arrived on Thursday. He came in with a newspaper insulated box with hand warmer inside to keep him as warm as possible. We got him in his habitat and he was basking under his light and exploring. We will definitely order from this company again. I was able to email after receiving him to check on age and they responded quickly with extra info about care. They want you to have a happy healthy animal. Overall a great experience.

I ordered spent over $100 for shipping and for my product and come to find out from this company they will not ship to my PO box where I'm able to order chickens ducks geese baby pigs turkeys and have them delivered to my PO box because the post office will call me to notify me that they are in for me to pick up the refuse to give me back my money it's been over a week I am not receiving any more emails from them so this is my first step which is a review my second step is I'm taking them to small claims do not order from this place Total rip off if I was able to leave a 0.0 star I would but in order to complete this form I have to write a one star

I was very excited to finally buy my pink toe purple tarantula for my birthday and brought it from this company. I finally received it on October 24 and 11am eastern time…and it died by 5 pm eastern time. I tried to call the company and their phone does nothing but go to the voicemail. I generated an email which I was grateful that they responded and allowed me to once again pay that high shipping to have another one mailed out. I received my replacement one on November 4 and would you believe it died 10 minutes after receiving it! I emailed the company who tried yo tell me they never got an order from me and this back and forth went one for almost 2 weeks. Sometimes they would respond and some times not even so much as a sorry for the inconvenience. Well today I finally got a response that said my warranty is expired and they will not replace the dead tarantula! How if I was within the window of replacement according to your website. Whole birthday gift down the drain. Worse experience ever.

These guys had my card charged 3 times and my spider came dead and they did not honor their guarantee these people suck do not buy from them ever!

I ordered 3 Asian forest scorpions and they arrived a day earlier than expected and all three are in great health and very active and hungry. Great company to work with.

I ordered a monitor by mistake and they fixed me up with a red iguana that's absolutely beautiful and so sweet. They shipped it very nicely and sent me all tracking right away. I will definitely only buy my reptiles from backwaterreptiles! Thank you so much!

I am extremely satisfied with backwater reptiles. This was my first time purchasing a reptile online. I was able to contact customer service via email with a few questions that I had and they got back to me very quickly! The sulcata tortoise that I purchased arrived quickly. I tracked the package the entire way! 10/10 recommend and if I ever buy another reptile I will do so through them!

We placed an order on 8/15/23 for a soft shell turtle. The turtle was picked out by my 9yr old son who was spending his birthday money (to make matter worse).The funds were processed and cleared our account the following day for $75, to include overnight shipping. When we completed the order there was a popup screen stating our order was processed; however, we received no further information other than a shipping chart which stated we would receive the turtle the following Wednesday. The following Wednesday came and went with no turtle. We gave it until the end of the day Thursday in case there was a delay. Thursday came and went… no turtle… I called the company to check on the status of the order and the phone number went straight to voicemail, which was full… So I sent an email inquiring about the order. They did respond quickly and asked for our invoice number. The problem is, they never sent an invoice number, or a confirmation email. All we had was the pop up screen stating the order was complete. I informed them we never received any information following the order so we didn't have an invoice number. They then stated the order must not have went through, so I sent them a screen shot of the funds clearing my account. They then asked for a transaction number, which I provided from the bank details. After receiving the transaction number they replied that I was "unable to provide them any solid information that the order did not fully process". Mind you the whole time I am asking to speak to a human on the phone, which they refused to do. I reported the charge as fraudulent and filed a complaint with the Better Business Bureau as they refused to provide any further assistance. The bottom line is… we placed an order, paid for the order, Backwater Reptiles accepted payment for the order, Backwater Reptiles failed to provide any additional information on our order, Backwater reptiles never fulfilled the order, Backwater reptiles refuses to speak to me or to help me figure this out. They basically told me too bad and sent me on my way without a refund or a turtle.

I have ordered from them 3 times. Everything has always gone well and I have never been sent a sick, injured or unhealthy animal. I'm more than pleased with them. I've gotten a gold dust day gecko, pixie frog and a bearded dragon. All beautiful animals. That's just me. I've also ordered from big apple! Horrible customer service! Sick sick gecko that expired a week after arriving. And yeah that's all

My Chinese water dragon showed up on time and very healthy. Immediately let me handle him and immediately investigated it's home.

My 2 Southern Toads arrived healthy and happy. They are not females like I had ordered, they are both males. They arrived in good shape regardless, and that's what's important.

If you purchased anything from this company with your credit card. Especially live animals. You can dispute it with your credit card company. Save all emails between back water and yourself just in case the process does escalate. Be truthful. I think you'll be surprised with the outcome. Enough is enough with this company. This company should be shut down and out of business And red flagged.
This company is a complete rip off. I am in complete shock of all the reviews that I have read. Let alone in shock with my experience alone with this company. I hope everybody disputes their charges if you were done wrong by this company.

If I can get 0 stars I would never order from this web site backwaters reptile it's all BS they just robbed me for my money I ordered a male rainbow Jackson chameleon on July 4th so it can ship out July 5th for delivery on July 6 but they said they no longer have males wouldn't take a female I said yeah and they said they were gonna send out my order and they never did now they won't even respond to my emails or nothing if u call them it goes straight to voicemail don't ever buy anything from this one website I paid $150 for the chameleon which I never got

Ordered two baby Budgett's frogs. UPS delayed the delivery due to an unexpected weather issue at their Louisville HUB. I immediately contacted them to make them aware of the issue, but they sort of brushed my concern aside assuring me they would be okay. If an issue was present after arrival they would work with me to fix it since it was an extraordinary case, and wasn't their normal routine. I videoed the entire thing on arrival, showing the package, the label, opening it, seeing upside down barely moving frogs. One was incredibly bloated with what appears to be a broken, or malformed jaw that sagged in the middle. Was having trouble swimming, was leaned off to the side, and had very labored breathing. The other was completely malnourished with a hard dark bump on her left side back near her hips. Not sure if she had a broken leg, or had an impaction from something.

It seemed like they did not even read my messages, because I had to point out the video again in my next response. They told me they are hearty frogs and feel they would be fine. I woke up the next day to them both floating dead in their tank. I immediately emailed them with pictures of the frogs, and you can see their shipping box in the background… I tried to give them time to respond, but as it neared close time for the weekend I reached out again, and got nothing in response…

After a week of being jerked around, I called the BBB, and reported my experience with all of my supporting evidence and what happens that evening? They email me a response trying to stipulate that I'm being unreasonable, and none of my evidence, pictures or video is good enough for them. They want new ones… after two days… I did not retain their decomposing bodies for two extra days…

At this point they refuse to do anything to make it right. I've already been in contact with my bank and will still be sorting this out for the foreseeable future. Save yourself the headache, do a bit more research, and spend a bit more money to deal with an actually reputable breeder that cares about your experience, and the animals well being.

Avoid them like the plague.

I paid this place for 2.5 inch FEMALE gooty tarantula. 289$ to be exact & was sent a container that's smaller than a cm and the spider is even smaller than the container. It's like I paid these people for a car and they sent me a hot wheel. Customer service is literally telling me these things aren't like shoes you can't get an exact fit but i should get what I paid for a 2.5 inch Gooty not a sling that is so small there is no way they can even tell me this is the female I paid for on top of it not being the correct size. Won't take the spider back, won't send my money back and is giving me a complete run around. PLEASE READ THE REVIEWS BEFORE SENDING THIS COMPANY ANYTHING! I attached photos of what I PAID FOR AND WHAT THEY SENT ME THIS HAS TO BE A JOKE! If I could no star review them I would! If they didn't have the size in stock my money should have never been taken! Not a reputable place, the worse costumer service and they might as well be thefts taking from people under false pretenses and false advertising!

Opened my package to insure live delivery of 2 tokay geckos in the pouring rain with the fedex guy. They were both dead, the fedex guy himself commented on the lack of breathing holes but i did find two punctures in the side of the box made with a pencil. The tiny containers you see beta fish in had no holes and the large geckos were encircled so badly that their heads overlapped their tails by 2 inches. I was not going to sign for live delivery and the fedex guy agreed. He sealed it up and left with it. The company is refusing reimbursement or replacement based on the fact that i did not take pictures of the dead animals in the downpour. They gaslit me and ignored all my points and questions, always going back to "send us a picture"

Anyways. Maybe they need that $130 more than i do, it was far more important than customer satisfaction. Maybe my credit card will get it back, i do hope so.

I have kept tokay geckos on and off for over 30 years and i can tell you, these specimens were skinny but i would have accepted them none the less.

Avoid these people at all costs. They only care about your money and will do nothing to resolve any issues. They are trying to make it my fault they cannot resolve this because i cant send a picture.