Back MarketReviews 1,553

I received a phone a few months ago, however have since sent it back in as battery life was very poor, the camera was broken and the volume button was broken (this was meant to be a phone in top condition).

After not receiving an update now for many days on the phone (even though I have emailed four times), I have asked for a refund on the phone however they are now completely ignoring my emails. So I have no phone and they have my money!

I would not trust this company!

I purchased two iphones from Back Market in the last two years. One was described in fair condition; one was described in good condition. Their standards are high. Both phones were in excellent condition. I bought a second phone from them, because I broke the first phone. The second phone was great and worked well. Back market does prompt returns, but you need to do it using their system. You cannot call a number and complain - which I would prefer. The value is extraordinary. These iphones are in great shape and it is well worth the effort. Try and go to a apple store and get service! Back Market is much better.

I purchased a laptop from this company. Items are supposedly "refurbished". When I got my laptop the fan made a grinding noise, and the laptop did not have windows loaded. The laptop also came with less Memory than advertised and a lower quality processor. I've never received an item so far from advertised. Don't waste your time as you'll be sending back their defective items that aren't even what you ordered.

Delivery was quick. Phone was exactly as described, but did have to be returned. Very good communication throughout, and speedy return process. Fully refunded as promised. Details: Ordered an Samsung Galaxy S9 on 11/27/20 in mint condition. Arrived on 12/8/20. It was as described, exactly in mint condition. Put in Sim and everything was working fine. Got a message to update the software, so did. Afterwards, phone would not connect to internet. Learned that phone was on Sprints blacklist rendering the phone useless. Contacted Back Market who notified seller Wireless Boss. Received right away a return label. Printed it and returned the phone the next day 12/9/20. It was received by seller on 12/16 and process was started for a full refund. Checked my credit card statement on 12/26/20 and the credit was received. I'm sure mail would have been quicker had it not been Christmas.

I returned 2 iPhone which were never used or opened. They were returned using USPS with verification of a tracking number. However Back Market NEVER gave me a refund. I called several times and no ever helped me.

Greg, "Head of customer jubilation", seems to be what passes for customer service at this fraud of a company. Products are used and service is nonexistent. Promises made are promises broken. Don't believe their great reviews on other sites, users are paid to do that with warranty service they thought they already paid for. In other words, you want the warranty you thought you got with your device? Write a nice review, screenshot it, and send that to Back Market. Company is a fraud.

Ordered a port replicator. Quickly got a track and trace and thing was on the way. Woohoo! Some days later get the package and find... six phones? Obviously not what I ordered. Contacted them and they send me a DHL return label which unfortunately couldn't do much with as I don't have a printer. After some time (and effort) manage to get it send anyway and day after heard they received it. Contacted them again on my port replicator as I was not in the mood to wait longer. They state it's coming asap and then state it will be send on Monday and arriving either subsequent Tuesday or Thursday. Against better judgement said that was ok and wait patiently. Come Monday I get an e-mail that they will refund me. Gee, thanks? What about the promise it would actually be send then and have me waiting unnecessarily for multiple days while they messed up and send me the wrong order (which is not a good reflection on them to begin with) which caused me extra annoyances and work.

In short: They don't keep their word while their logistics are clearly sub par. I definitely would not recommend to any one.

I ordered a refurbished phone through the Back Market marketplace. The phone was average priced compared to other online sellers. I chose them because of the availability of expedited shipping. I was emailed a tracking number 2 days after I ordered, I paid extra for guaranteed 3-day shipping. It has now been 2 weeks and I still don't have my phone. The tracking number states that the USPS is awaiting the package. I have sent 3 emails to Back Market and 2 to the seller of the phone, so far no response. The money has left my account and they have been paid. I am disappointed in the lack of service and no response.

One. THERE IS ABSOLUTELY NO WAY TO CONTACT THESE PEOPLE!
Two I received it yesterday. The battery was at 80%. Two hours the battery was dead. It charges up as fast as a snail.

My email was shut down by google, and I needed to contact them about the order, BUT BECAUSE YOU CANNOT CALL THEM, AND CANNOT SIGN IN WITHOUT THE ORIGINAL EMAIL YOU GAVE THEM, I CANNOT GET INTO MY ACCOUNT OR EDIT MY INFO, SO I CANNOT GET IN TOUCH FOR REPAIR/REPLACEMENT!

As my subject said, BACK Market sucks. Fly by night organization. I will NEVER deal with them again. You shouldn't either.

I ordered an iphone a week ago, the first day it worked perfectly fine. The second day it wouldnt charge pass 23%, so i turned it off and back on it went down to 2%. Since this day it doesnt charge pass 2% if i let it die and put it on the charger it jumps to 100%, if i take it off the charger at 100% it restarts. Not to mention it restarts every 2-3 minutes literally! Dont do it i even emailed the support team for refund and have yet to even get a response