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Back Market

2.9

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Back Market Reviews Summary

Back Market has a rating of 2.9 stars from 1,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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New York
1 review
0 helpful votes
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APlus
February 14, 2022

I was a bit nervous to use Back Market to make my first purchase through them, but after googling a few of their reviews, I decided to take the plunge. I am more than happy with my purchase, shipping was fast, the coffee pot I ordered looked to be brand new. Excellent Customer Care. I highly recommend Back Market

Date of experience: February 13, 2022
Oregon
1 review
3 helpful votes
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Quality Products? Not really
March 16, 2022

From all the reviews giving praises to backmarket, I suppose the products purchased worked just fine. Dont get caught with a product that doesnt work as advertised, you will be going in circles looking for a way to return the product. The Return Option DOES NOT exist on the backmarket website, there is no "Contact us" Nothing. If you purchase a product and its defective you are Plucked

Date of experience: February 13, 2022
Kansas
1 review
0 helpful votes
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Backmarket has reserved my trust in reused electronics. Both my wife and I use phones purchased from them and have not had a lick of trouble. In the future, if we need to purchase a tech item, we would look here as a starting point.

Date of experience: February 13, 2022
Washington
1 review
0 helpful votes
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I was hesitant to purchase a iPhone for my husband here, turns out it was a GREAT decision! The iPhone XR (I chose very good) came in excellent condition. The seller shipped fast, packaging was acceptable, and everything came as described. The purchase also comes with a 12 month (limited) warranty!
I am very happy with my first purchase here & I will be shopping with Backmarket again! Probably real soon :)

Date of experience: February 13, 2022
Minnesota
1 review
0 helpful votes
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Great product and service
February 14, 2022

I have been satisfied with all aspects of the shopping experience, purchase and prompt delivery. There is great value for the money in being able to keep the same features that I have always liked about my previous 2015 Macbook Pro.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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MacBook Pro Retina 15.4
February 14, 2022

My wife is going back to work and needed a laptop. She wanted a Mac, so I looked around online, found Back Market and found what I was looking for. Laptop arrived in great condition, prompt delivery and fantastic customer service. I would highly recommend this company.

Date of experience: February 12, 2022
Mississippi
1 review
0 helpful votes
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Best deal ever
February 13, 2022

I was a bit fearful of a potentially sketchy company. All fears were laid to rest on reception of new (refurbished) MacBookPro.

I am a professional musician and full time teacher. I use this laptop to prepare and run several online courses, course pages for individual lessons and ensembles, in addition to regular online activity and daily use. First thing I did was upgrade to the Monterey OS and was off and running.

I received a LIKE NEW laptop advertised as "Fair Condition". Cosmetically there were some very minor scuff marks on the casing. Otherwise everything was in perfect shape and works blazingly well. Fast performing, lots of memory. Everything I need for online work and various music and recording software apps. $1600-$2000 device for $400.

I definitely plan to use Back Market again.

Date of experience: February 12, 2022
Texas
1 review
0 helpful votes
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Excellent Transaction From Start To Finish
February 13, 2022

I love my new (refurbished) iPhone 11 Pro Max and am writing this after using the device for over two weeks.

After local tech professionals suggested Back Market for refurbished iPhones, I navigated with website with ease and found Back Market to offer all of the options that I was interested in plus a better than average cost. The reviews sounded legitimate, so I took a chance. Back Market notified me of delivery updates and accompanied me, during the brief wait, with entertaining emails along the way.

I selected the "excellent condition" option and am very pleased with my new (refurbished) phone. The iPhone 11 Pro Max arrived quickly and in perfect condition. Cosmetically, it is flawless, and everything works without any problems. The transfer was easy enough with a few tweaks and a bit of assistance from Verizon. I definitely made one of my best purchasing decisions by choosing Back Market and am happy to highly recommend this company for all of your refurbished tech needs.

Date of experience: February 11, 2022
Colorado
1 review
0 helpful votes
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Awesome site
February 13, 2022

I ordered a Chromebook and it arrived fast so delivery is quick. My Chromebook was new looking I will be using this site again when I buy a phone. U won't be disappointed when u place your orders

Date of experience: February 10, 2022
Massachusetts
1 review
0 helpful votes
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Love refurbished!
February 11, 2022

Being able to purchase a great laptop refurbished is a dream come true. I was desperately seeking a secondhand laptop and BackMarket made it so easy. The laptop arrived exactly as described and I still can't get over what a great deal it was.

Date of experience: February 10, 2022
Illinois
1 review
4 helpful votes
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My first stop for any electronics
February 11, 2022

I've bought my phone, my computer and other accessories on Back Market and I am always gleeful when I receive my electronics. Their site is so easy to use. They have an incredible inventory to choose from and the transparency for each product gives me peace of mind that I will get what I see. Highly recommend using this site. We need more people buying into the circular economy and Back Market makes it easy to do that.

Date of experience: February 10, 2022
Ecuador
1 review
0 helpful votes
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IPhone 8
February 11, 2022

A good product, the iPhone 8 I bought have a good condition, works perfect, backmarket have a good customer serviceNo

Date of experience: February 9, 2022
Washington
1 review
0 helpful votes
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I couldn't be happier with my Chromebook purchase, I bought it as fair condition but was pleasantly surprised by it not only looking but feeling like brand new. Great prices, speedy delivery and great over all experience... I've been recommending them ever since.

Date of experience: February 9, 2022
California
1 review
0 helpful votes
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This is a great phone
February 9, 2022

This samsung a52 5g phone works perfectly its good rating had a few very light scratches on the screen from normal use and no other real markings. Activation was easy after getting the phone, but I was denied before having it. Thank you so much for the great phone.

Date of experience: February 7, 2022
Wisconsin
1 review
0 helpful votes
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I found out about Backmarket from work friends. I needed a new phone with voit technology, so I started researching. They are serious about inspecting their refurbishing vendors through a step by step process, and they have a good reputation. After looking at other sites, I decided to take a chance on a used Galaxy S10. It was listed as in very good condition for $300.00, just right for my budget. It arrived two days later without a scratch, in excellent condition. It was easy to set up. Oh yeah, I will order order from Backmarket again!.

Date of experience: February 7, 2022
Oregon
1 review
0 helpful votes
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Great Buying Experience
February 9, 2022

Both my son and I purchased Apple devices through Back Market and were pleased! The items all arrived in good time and in great condition, plus we saved hundreds of dollars. The whole experience was positive.

Date of experience: February 7, 2022
Minnesota
2 reviews
0 helpful votes
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Hassle free & no grey area listings
February 9, 2022

I purchased a Sennheiser headset that was certified & reconditioned. The item's condition was clearly explain in the description & arrived quickly. What I received was exactly as the listing described & I couldn't have asked, nor expected, the level of professionalism when I had a question regarding connecting & operation of the headset. Couldn't be happier with my purchase & will return in the future to shop.

Date of experience: February 7, 2022
Oklahoma
1 review
0 helpful votes
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IPhone 11
February 9, 2022

Very satisfied with my IPhone 11. Highly recommend Back Market. Would certainly buy from them again.

Date of experience: February 7, 2022
Paraguay
3 reviews
0 helpful votes
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Viel besser als erwartet!
February 7, 2022

Ich bin absolut begeistert! Der Laptop ist in hervorragendem Zustand - wie neu; nirgendwo ein Kratzer oder Gebrauchsspuren. Exzellent!

Date of experience: February 7, 2022
North Carolina
1 review
0 helpful votes
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Great quality, fast delivery!
February 7, 2022

The product was top quality and arrived in 3 business days. I was extremely pleased with all services.

Date of experience: February 7, 2022

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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