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Back Market has a rating of 2.9 stars from 1,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.
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I was a bit nervous to use Back Market to make my first purchase through them, but after googling a few of their reviews, I decided to take the plunge. I am more than happy with my purchase, shipping was fast, the coffee pot I ordered looked to be brand new. Excellent Customer Care. I highly recommend Back Market
From all the reviews giving praises to backmarket, I suppose the products purchased worked just fine. Dont get caught with a product that doesnt work as advertised, you will be going in circles looking for a way to return the product. The Return Option DOES NOT exist on the backmarket website, there is no "Contact us" Nothing. If you purchase a product and its defective you are Plucked
Backmarket has reserved my trust in reused electronics. Both my wife and I use phones purchased from them and have not had a lick of trouble. In the future, if we need to purchase a tech item, we would look here as a starting point.
I was hesitant to purchase a iPhone for my husband here, turns out it was a GREAT decision! The iPhone XR (I chose very good) came in excellent condition. The seller shipped fast, packaging was acceptable, and everything came as described. The purchase also comes with a 12 month (limited) warranty!
I am very happy with my first purchase here & I will be shopping with Backmarket again! Probably real soon :)
I have been satisfied with all aspects of the shopping experience, purchase and prompt delivery. There is great value for the money in being able to keep the same features that I have always liked about my previous 2015 Macbook Pro.
My wife is going back to work and needed a laptop. She wanted a Mac, so I looked around online, found Back Market and found what I was looking for. Laptop arrived in great condition, prompt delivery and fantastic customer service. I would highly recommend this company.
I was a bit fearful of a potentially sketchy company. All fears were laid to rest on reception of new (refurbished) MacBookPro.
I am a professional musician and full time teacher. I use this laptop to prepare and run several online courses, course pages for individual lessons and ensembles, in addition to regular online activity and daily use. First thing I did was upgrade to the Monterey OS and was off and running.
I received a LIKE NEW laptop advertised as "Fair Condition". Cosmetically there were some very minor scuff marks on the casing. Otherwise everything was in perfect shape and works blazingly well. Fast performing, lots of memory. Everything I need for online work and various music and recording software apps. $1600-$2000 device for $400.
I definitely plan to use Back Market again.
I love my new (refurbished) iPhone 11 Pro Max and am writing this after using the device for over two weeks.
After local tech professionals suggested Back Market for refurbished iPhones, I navigated with website with ease and found Back Market to offer all of the options that I was interested in plus a better than average cost. The reviews sounded legitimate, so I took a chance. Back Market notified me of delivery updates and accompanied me, during the brief wait, with entertaining emails along the way.
I selected the "excellent condition" option and am very pleased with my new (refurbished) phone. The iPhone 11 Pro Max arrived quickly and in perfect condition. Cosmetically, it is flawless, and everything works without any problems. The transfer was easy enough with a few tweaks and a bit of assistance from Verizon. I definitely made one of my best purchasing decisions by choosing Back Market and am happy to highly recommend this company for all of your refurbished tech needs.
I ordered a Chromebook and it arrived fast so delivery is quick. My Chromebook was new looking I will be using this site again when I buy a phone. U won't be disappointed when u place your orders
Being able to purchase a great laptop refurbished is a dream come true. I was desperately seeking a secondhand laptop and BackMarket made it so easy. The laptop arrived exactly as described and I still can't get over what a great deal it was.
I've bought my phone, my computer and other accessories on Back Market and I am always gleeful when I receive my electronics. Their site is so easy to use. They have an incredible inventory to choose from and the transparency for each product gives me peace of mind that I will get what I see. Highly recommend using this site. We need more people buying into the circular economy and Back Market makes it easy to do that.
I couldn't be happier with my Chromebook purchase, I bought it as fair condition but was pleasantly surprised by it not only looking but feeling like brand new. Great prices, speedy delivery and great over all experience... I've been recommending them ever since.
This samsung a52 5g phone works perfectly its good rating had a few very light scratches on the screen from normal use and no other real markings. Activation was easy after getting the phone, but I was denied before having it. Thank you so much for the great phone.
I found out about Backmarket from work friends. I needed a new phone with voit technology, so I started researching. They are serious about inspecting their refurbishing vendors through a step by step process, and they have a good reputation. After looking at other sites, I decided to take a chance on a used Galaxy S10. It was listed as in very good condition for $300.00, just right for my budget. It arrived two days later without a scratch, in excellent condition. It was easy to set up. Oh yeah, I will order order from Backmarket again!.
Both my son and I purchased Apple devices through Back Market and were pleased! The items all arrived in good time and in great condition, plus we saved hundreds of dollars. The whole experience was positive.
I purchased a Sennheiser headset that was certified & reconditioned. The item's condition was clearly explain in the description & arrived quickly. What I received was exactly as the listing described & I couldn't have asked, nor expected, the level of professionalism when I had a question regarding connecting & operation of the headset. Couldn't be happier with my purchase & will return in the future to shop.
Ich bin absolut begeistert! Der Laptop ist in hervorragendem Zustand - wie neu; nirgendwo ein Kratzer oder Gebrauchsspuren. Exzellent!
The product was top quality and arrived in 3 business days. I was extremely pleased with all services.
Answer: Bought a refurbed iPhone 11 unlocked, as a Christmas gift. It arrived and I had it activated. I had no problem with the phone. I went to Simple Mobil, and got their 25.00 plan. The phone is in great condition, works great, and I am happy with Back Market.
Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.

