Back MarketReviews 1,553

This was my first purchase from Back Market. I admit I was a bit skeptical, but after receiving my Apple Watch 6 and wearing it, I will no longer hesitate to purchase from them again. The communication and packing regarding the shipping of my Watch was excellent! I have had no reason to contact customer service because my Watch has perform as expected, with no issues! I have recommended Back Market to a couple of friends, knowing they will be as impressed as I have been.

Their insurance is a con, they will not repair or replace your phone.

Bought a couple of phones from them, the whole good, excellent, new condition titles do not represent how they function. Battery life varies, one phone barely lasted half a day with little - no use. It was sold as new condition.

They gave me a turd emoji they're the ones that are s*** I had a brand new phone and I know it's worth some money I don't need to be treated like a God damn slave or some f****** s*** this is what I think about you back market and I'm going to pissed off customer to complain I've already gave you a bad review on Facebook I've warned everybody to stay away from you and nothing but a cheap

Never in my entire life have I faced such a level buck passing, condescension and outright theft.

Not only did they fail to "have my back," with product that arrived damaged (they told me it was an acceptable level of a superficial scratch), but when the screen went black rendering the computer unusable, they told me to go directly to the seller. Then Back Market "backed" the seller who had the gall to sight the initial damage that was literally there upon delivery as being the cause and MY responsibility immediately nulling and voiding my warranty!

Without examining the computer in person by a certified affiliate, Back Market "backed," the seller, not the consumer.

I will NEVER use them again and will make it my mission as a consumer to protect others out there who might be swindled by their lies and terrible products.

RUN RUN RUN to the nearest New Egg site!

I bought a Google Pixel 4XL in january. Shortly afterwards the phone came up with a message saying, "unable to read battery meter". The phone stops holding a charge and only works when attached to a charger.
I googled it, it is a known fault with the phone on googles end, so I contacted backmarket who were happy to repair the fault.
Shortly after receiving the replacement, the same fault surfaced.
I was informed by backmarket that at least 6.25% of these models have been returned with this exact issue.
They offered me a refund/exchange. Due to spending £50 on cases for the phone I said that I'd try one more time - maybe I'd just been unlucky.
I sent it off and they sent it back.
Shortly afterwards the battery fault returned. Unfortunately, this time I had dropped the device (in the £50 case) and cracked the screen. The device remains entirely functional other than the battery fault.
They said they could not exchange or refund the phone due to the cracked screen. Gutted. Will never be using this service again.
Selling a phone, they know has massive issues and then to be told I'm stuck with it because of cosmetic damage to is absolutely awful service.
NEVER GO TO BACKMARKET.
They have no ethics and are only in it for a quick buck. The fact that so many have been returned with the same fault and they continue to sell it and customers front the cost is absolutely disgusting.

I PURCHASED IPHONE FROM THIS MARKET
THE PHONE GOT HEATED AFTER 8/10 MINUTES OF MAKING A VIDEO
ON CONTACTING BACK MARKET, THEY ASKED ME TO RETURN THE PHONE
I RETURN THE PHONE IN THE SAME CONDITION, SAME PACKING, AS SENT BY THEM
NOW THEY SAY THAT SCREEN IS SCRATCHED /
BECAUSE THEY DO NOT WANT TO GIVE BACK THE MONEY, THEY ARE USING THIS TACTICK
I HAVE LOST TRUST IN BACK MARKET, ANY BODY DEALING WITH THEM, SHOULD KNOW THIS

He claims he put in a new battery, but it's not an apple battery, so it'll never display battery health, and we'll just never know. Also, the warranty won't cover anything past that 30 day period, so if you need something fixed they tell you to take it to your local repair shop, which automatically voids the "warranty". Waste of money. My phone does all sorts of funny stuff like blurring out the top section of my screen, or calling people or muting me etc. with no apparent damage, and I'm left to pick up the pieces, less than 3 months since the purchase date of this expensive phone.

They sent me a locked phone, returned with their label and USPS lost it. I have to eat the cost of the phone.

This is the second time in less than a year that my phone has broken, the battery in the first month only charged up to 80% and now the screen does not work the touch screen. The experience has not been satisfactory so I will not be able to give a good review.

I wouldn't recommend getting a MacBook from this company. I had a lot issues with mine, which an Apple technician told me was unusual for the make. After requesting a refund, the seller approved and issued me a return. But then, immediately changed tack saying he didn't want to spend money on the return label and that I could get a replacement product instead. With this type of service (headache), I wouldn't purchase from Backmarket again.

Be careful of a seller backmarket use (qwikfone)! I ordered a galaxy S9 excellent condition, turned up with two scratches and one turned out to be a 5mm crack, also you could see the edging looked like it had been glued. I reported with photo evidence and they agreed to change it. When they received the phone the crack had spread Across the screen in two directions so they refused to repair it unless I paid £90 as this happened in transit that was organised by themselves! Make sure the seller is not qwikfone...

Do not use this service! I bought a macbook pro for £600+ to use for uni. After two months, the screen completely broke. It was disconnected, black and pixelly. I sent it back to the seller who then claimed it was out of warranty so there is nothing they can do. Basically they sent me a broken laptop and then tried to blame me and I'm £600 down. Backmarket customer service have been absolutely useless. Clearly just some outsourced agents who just use stock phrases rather than actually helping.

This situation has caused me so much financial stress and anxiety. I cannot afford to just throw £600 in the bin for a broken laptop. Absolute scam!

On top of that, their useless customer service sent me an email with the header saying I had been refunded in full then said oh sorry that's a mistake. When I'm already in tears they got my hopes up then said whoopsies sorry actually nothing we can do. I am devastated. I cannot afford to buy a new laptop and also be able to eat for the next few months. £600 is a LOT for a uni student. Such a shame that this multi million pound company can't just show a bit of kindness as opposed to scamming vulnerable people. Never have I been treated so awfully by a company. DO NOT BUY FROM HERE

AVOID! When there is an issue, they will look for any way to avoid fixing the product. I had an issue with the Battery, they blamed a thin crack at the top of the back case as the cause, even though it happened months earlier. Poor customer service that will do anything to avoid fixing their defective phones. Warranty not worth the pater is printed on. AVOID.

Very fast processing of the order and delivery to the pickup point. More than once I buy in this store. Also encountered with the warranty service.

I ordered a phone in "excellent" condition. The phone arrived with one of the screws in the bottom sticking out completed rounded off on top. I gave a detailed explanation of the issue, sent photos, and returned the item. Not only has this completely wasted my time but I have not been give a full refund. Absolute scam of a company. Avoid! No way of communicating to anyone to resolve. Would have better service buying from the black market. Horrendous experience.

I purchased 3 times from Back Market, all of which resulted in order cancellation or return due to damaged product.

I do not trust this site and have had a bad experience purchasing from them.

Sellers please avoid backmarket at all cost If you don't want to loose money.
They have a policy of holding on to certain amount of your proceeds as security to cover items sold under the 1 year warranty. The issue is, this policy is a money grabbing scheme for backmarket.
In my case I decided to stop selling on this platform after series of rogue practises by backmarket (another story).
My last sale on the platform was for £329.99 on 19Jun2021, however, backmarket decided to hold £2000 as security for £329.99 item. Backmarket stated they will hold on to the £2000 for the 12 months duration of the warranty cover on the item.
I went back and forth with them to argue why keeping a security guarantee of £2000 for a £329.99 item does not make sense but got no where with this since the money was already with them.

Eventually, I decided to wait for the 12 months to elapse. The 12 months elapsed on 19Jun2022. However, backmarket have still not returned my £2000.

I no longer have any warranty obligation for the last item sold but backmarket will not release the £2000 deferred payout (as they call it).

I'm not sure how a company like this is allowed to trade in this manner.

Seller please avoid this platform at all cost.

DON'T SHOP HERE! The phone I received had a large scratch and many small scratches on the screen and it was supposed to come in perfect condition. Very slow communication process with seller, which caused an extra full week with out a working phone. They only offered a $30 partial refund if I kept the phone, which was a joke and actually an insult given all the time and bother.
No effort made at all to make it a good customer experience after it was their fault they sent me a defective item.

*edit - Back Market response is lies, the order placed on the 15th was cancelled and they've not followed it up. They defer all sales issues to the seller, but you can't contact the seller once your order is cancelled so there is no accountability from them. Do not trust this platform *
Three times I have ordered a phone from Back Market and every time the order is cancelled days later. Each time through a different 'seller' so its recurring issue, not one glitch. They initially said the product was out of stock, but have stopped giving reasons as to why the cancellation happened and are essentially still advertising and selling and taking payment for items that don't exist.
Payment is being processed back, but I now have 2 payments stuck unavailable for the foreseeable. Customer service has been supportive but can't do much except offer a poxy 5% discount which doesn't touch the relative cost of the amount of time I have spent trying to sort out their mistakes.

I bought a phone from Back Market dealer GM Deals in December of 2021. GM Deals sold me a blacklisted phone, so they sent me another one. The phones were unlocked phones advertised to work with Verizon and other providers. Neither phone would work with Verizon. They would not provide a refund as required when they didn't have another phone in stock so they sent the same phone back that did not work. After fighting with them for months, they agreed to allow me to send the phone back and send me a phone that works. The phone was sent back and forth 3 times! The last time they sent it back because they said I cracked it. I never used the phone and it was shipped in the original packaging. They needed to provide a phone that worked well before they mailed it 3 times and broke it the last time. These folks are disreputable, they do not honor their 12 month warranty. DO NOT BUY ANYTHING FROM BACK MARKET!