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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I am very impressed with the quality of the dresses, The material is substantial not flimsy, the style and fit work for me. A great value.
Last time I will be ordering from this site
Taking inter consideration this is international it should not take more than a month
Taking the consumers money before items are shipped is not at all desirable
The item received did not look like the item ordered and the size was too small.
Only one of the three items I purchased fit me. The refund is done by first emailing the company to tell them why you want to do a return then you have to wait for them to reply with the shipping address and they explain what they need you to do. The nice thing is that they reply within a 24 hr period or they did with me
After over a month I Still Do Not Have My Order! Tried tracking and all I can get is "it's on the way". Can you help me find it?
I did receive my ordered items, but they were terrible quality. The fit was off, the fabric was either so thin I could see through it or so heavy and stiff it was unwearable. I requested a return and got an email back quickly, asking me to keep the items and take a store credit. When I asked for a return address, I got no reply. I suspect they're waiting out the 30 day return time frame.
Products seem pretty nice. The green dress didn't fit so I sent it back. Still waiting for the refund
The items are paper thin except for bathing suit. Everything is so pretty but I'm afraid to wash it as it is so delicate.
Overall experience was positive. I ordered six shirts, and although they were all the same size, the fit varied. Three of the six were on the small size.
I purchased a dress online, but it did not fit. With an easy message sent, the return was handled promptly. Very satisfied.
I was not overly pleased with the items I received. I used the size chart on the website, which apparently is not truly accurate, at least in the USA. I ordered shirts in a size larger than I normally would, yet they still just barely fit - some tight, so unless I lose weight, they're not very comfortable to wear. And they are very light & thin - not much substance to the fabric, etc. There was only 1 out of 5 tops that I'm actually happy with. I'm sorry, but I will not be ordering from Azzlee again.
Ordered 5 items, none of them fit. Clothing not near to true size. No invoice included when clothing arrived and I'm not getting any response from company on how I return the items for a refund.
#1 - I was very unhappy with the item I ordered. The item was quite different from the picture and did not fit well.
#2 - Your return policies were very confusing and unfair
#3 - I selected to take the option of a refund of 30% off purchase price which would have been the best option financially. Your return policies were very difficult to understand as explained by your customer service representative.
#4 - The option I chose included keeping the item that I am unable to wear
#5 - I have not received a credit for 30% refund
#6 - I was so excited to find your website to order from and then so disappointed in your policies
#7 - Based on the above I will more than likely not be ordering from Azzlee in the future.
#8 - You might consider changing your return policies and make it customer friendly
I purchased 5 items. All were flimsy fabric and sizing ran small even tho I ordered larger than my normal size. I am trying to figure out how to return them.
Since I live in Canada, I was surprised that your online catalogue doesn't indicate the prices are in American dollars.
I was disappointed in the quality of the materials used for my purchases.
I found the photos provided online were slightly different from the items delivered.
Your sizes are overly generous. I should have ordered a Small rather than my standard Medium size.
I have not received the order and have contacted your company with my concern.
Ordered a dress and was never notified it was on back order…. Time simply ran out and had to cancel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members