On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very good and easy to order. Received the top very quickly and the item was in very good shape
My experience was good, even though the pants are a little tight on the waist. I'm going to have them let out a bit, but decided to keep them because quality of fabric is impressive.
The quality of the dress was disappointing. I chose to return the dress.
Dear Floyd,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The items were as described and are reasonably priced. There is a long time between ordering and receiving. The web page is not user friendly. I was not able to track my shipment.
Dear Susan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
This is my first order. I'm not sure how things will fit so am a bit anxious about that. It is my hope that I can easily return anything that doesn't work.
Didn't plan shipping time accurately ordered for a trip & didn't arrive in time
Also tracking info wasn't able to open
Had to reach out to customer service
Ordered dress for wedding. Kept checking tracking number & it never went off label prepared! Contacted customer service to cancel order. They said I couldn't because it had shipped. Tracking number still said label prepared! Customer service did reply quickly on my 4 messages. I ordered 2 sizes larger than normal having had issues with other companies before. Dress didn't fit. You have to pay overseas postage to return & get refund which would have given me $20 out of my $50 order.
Dear Sandy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Asked to return the dress but if I kept it they would give me credit for so much. Don't know the amount and if it was going to be put back on my card.
Dear Peggy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Love my pants. They are good quality of cotton. What wrinkles they get look natural. I plan to take them on a trip to Europe. Took longer to get than i thought, but worth it. The pants were true to size.
I sent an email to service and have had no response I want to return clothes due to not fitting.
Dear Debra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The clothes I received were way to small and did not correlate with sizes in the USA. Also, the quality of fabric was not of good quality that I am used to seeing in stores.
Dear Lori,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The clothes was a size smaller than the measurements and did not look like the fit on the model. I requested to return.
Clothes I purchased were too small. Your return policy is absolutely the worst I have ever used. I did get a 30% refund on two items.
The dresses were too tight in the shoulders...which I have never had that in a large dress. My daughter couldn't even wear it. Too hard to send back so gave them away.
Items delivered were not like the pictures. Fabrics are cheap, sizing is wrong. Returns are impossible. Refunds issued with a giftcard are not usable.
Dear Mindy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Runs 2 sizes too small. Cost too much to ship back so I will find someone it will fit.
Product exactly as described. Great fit as well. Very pleased.
Great once order received. Took longer due to filling order
For the most part I am pleased and will be ordering more in the future. One blouse seems a bit big.
I won't place another order. Should have studied the return policy. Would only give me 30% of my money back and I have to send it back paying the postage myself. Not even going to bother. Either throw in the garbage or good will. Tried to give it away but no luck. Material very thin.
Dear Carla,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joan,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!