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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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How do I return these items. They are all way smaller and I ordered my usual size.
Ordering was quick and easy. I appreciated receiving messages telling me that items had shipped and when they were due for delivery. The return/exchange process was pretty painless.
I ordered 4 items and really liked 3 of them.
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team
I was hoping to get more delivery information while order was in progress.
Easy, but let me try on your clothes. That's more important!
Only problem, returning your clothes. Not easy. Had to write 3 emails, get address, send tracking number. Why not send a return label... even if I had to pay for return shipping. It would have been easier
Easy, but let me try on your clothes. That's more important!
I've had the best customer service. Until we could solve the problem, they kept in touch every day. Once the problem was solved, they sent me a note to contact them, within 24 - 48 hours to let them know if I got my parcel or not. Sure enough, I received my parcel the next day.
Thank you all.
Anita Moor.
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team
Quality was commensurate with price. Price. It was easy to order, difficult to return.
3 out of 4 items were great. One too large. If it would have fit, I would have enjoyed it.
Sizes did not fit right. Clothes sizes were inconsistent. Some too big, some too small.
I am trying to return the products and am not getting any response.
Beautiful clothes, did not like the thin material.
Like the style and colors. Hope return policy is easy should I need it.
Loved the blouses, they fit me great. I would recommend them and I would buy from you all again
The styles and fabrics look great and if I can believe the reviews the clothes are a bargain. The site was easy to use and very user friendly.
Decided that buying online is hit or miss. Better for me to try stuff on before buying.
An easy way to order. Sizing is a bit confusing so I would size up.
The tops were way too small even though I ordered the size I always wear. Difficult to return.
The overall experience was fine. Shopping was convenient. I would shop there again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Best regards,
Azzlee Team