On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Exchange process still ongoing. Negative experience so far.
All of the tops were too small. I have requested to return but have not received a reply. I ordered my normal size in all except one.
The products are cheaply and unprofessionally made…just like some clothes I got from a place I learned was in China. Not good quality and look nothing like the pictures.
So far so good, need to wait to see the goods!
Size runs small. Too much of a hassle to send back.
CUSTOMER SERVICE IS PRETTY GOOD BUT THE CLOTHES SO FAR IN 2 ORDERS ARE LESS THAN DESIRABLE. ALL WILL BE GOING BACK.
Great response time for figuring out pant inseam length. It would help if they had that measurement on their charts.
These sizes run way too small for plus sizes. Nothing fit and I order both 2x and 3x to be sure to get something to fit. These are not plus sizes at all.
Someone did contact me or feedback, which was good. However the amount of taper on the site was much more defined than the pants I received.
I am really hoping these all fit! Love the styles. Clothes arrived and I am happy with what I ordered. I do have to return the dress though. The pants and tops are comfy and light, a must
For me with the warm weather.
Quick shipping and delivery of order. Disappointed with the top
Disappointed to find one shirt WAY bigger than size ordered. Need to know how to return.
Okay! The look was enticing but disappointing. Need to return and get a refund
Unfortunately, the blouses are too small. I will give them away
Pants fit perfectly but tops are all to tight & material seems nylon not cotton.
Website was easy to use and checkout was easy. Took a little while for the clothes to arrive
Love the items showcased on your website. I wanted quite a few items but settled for just two. Maybe because the material in the blue graphic shirt was a different material it was a little too small but I kept it anyway. Maybe a different bra will help.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Best regards,
Azzlee Team