On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I'm happy with all my items, delivery very fast, very impressed with the clothing items
While the items shipped quickly, the quality was unappealing and they were not returnable.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Best regards,
Azzlee Team
Azzlee was easy to shop with. The items I purchased were not meant for a person who mainly wears natural fibers but would be ok for someone who leaned towards synthetics. The items were very difficult for me to take off as one of my shoulders is painful. It took two of us to get them off me and that is not always practical.
Lots of cute clothes- hope quality is as good as selection! That was my thought. Sadly overall I was very disappointed with my order. Generally I thought sizes ran smaller than size chart. Some items were not as described. Delivery took a long time.
Lots of cute clothes- hope quality is as good as selection!
Wish that the tops fit better, size chart did not match the fit of the product
Good service but long period for delivery in Canada
Settled for a partial refund Rather than ship the horrible clothes back at my own expense.
Four out of 8 items orders I really adore and fit well. The other 4 were not true to size or description. Need to return 2 items and exchange 2 items. Website says this will be an easy experience. Hope it is because I really like the clothing
Order took way to long to receive. I totally forgot about it
It took longer than I thought to receive it, but still got it within 3 weeks of ordering. Azzlee Customer Service was easy to contact and responsive to my question about when I could expect to receive it. I was very happy with the quality of the items I purchased.
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team
I was disappointed with the material, they look much better online.
Sizes are small. Order at least one or two sizes up from what you normally order in the store, the clothes do not stretch at all.
Very disappointed in the size. All tops need to be returned. Please email me on how to do this.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Best regards,
Azzlee Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team