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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The material has no stretch. The tops were too small. The pants fit fine. Is there a way to return the tops?
Clothes are way too small! The site lost my complete order server times and I had to start over.
Need directions on how to make return.
No standardized sizing.
Need a customer service phone number.
Don't like going through a third party.
Probably won't order again for these reasons.
Not happy with any of the items. The fabric is so thin, not sure they'll survive laundering. Also, no information about how to process returns
Happy with customer service, not very happy with the quality of the clothing
Overall quality as expected... Sizing a bit inconsistent
Other than forgetting that I had ordered (due to a lengthy ship time); it was all easy.
Looking forward to seeing your sizing. Then we will see.
I received the wrong color of one of the items. Navy Blue Round Neck Floral Print Casual Short Sleeve Shirts & Tops I would like to return it. How do I go about returning? The color I received is a red color.
Please email me next steps.
Thank you,
Julie
The blouse travelled without issues. Contacting you to find out how to return the one that is too small was very confusing for me. My phone call was not returned. The email address, phone number and address on your website are not clear to me. My package is being mailed back today and I pray that I have the correct address. Thank you.
I was surprised at the poor quality and craftsmanship of these clothing items
I like the customer service. I bought 2 other sizes L and XL but they were too small. BUT the material and style are perfect. I am looking fort to fitting eighter 2XL or even the 3XL one will for sure fit me.
I am disappointed in the Size. I ordered an L and an XL and either one fits me and I am a normal USA L. I now have to order an XXL and XXXL but I have not gotten them yet. They are from a different company for some reason. I just wanted that blouse for my jeans.
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team
None of my order fit. Size shows large & I measured myself & fell in the large but items were medium. I had to return all.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Best regards,
Azzlee Team