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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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One item fit a friend who ordered - the 3 items for me were too small.
It was easy to order on this site and the products are very pretty! The shirt needs to indicate it's the wrong size!
The shirts are very skimpy, not what they look like in the pictures. The material is not what I would call of good quality and the colors are dull and unexciting. Not at all pleased with this purchase.
One dress I ordered came without a hitch, and the other one was out of stock so I was refunded. Overall a pretty decent experience.
Awesome experience. Pants are bigger than anticipated.
The selections arrived to match what was shown in the pictures. Looking forward to wearing all the nice clothes and know they will be comfortable as well.
First time shopper at Azzlee. Tops weren't consistently sized. I got the same size for all purchases but the tops were a lot smaller than the size chart implied.
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team
I hope I receive entire order this time, Then I give 5 stars
Will not order online again! Items were not what they seemed to be in the pictures. Fabrics much too sheer and cannot understand why they all show "wash by hand" on the tags!
First time to shop here... hope everything fits as well as the remarks say they will.
I am hoping for a full refund. I don't know how the experience will be until I see that I get a full refund
Do not order if you need something quick. The delivery is slow and unpredicted… if you have safe delivery place, you are OK… as long as you are willing to wait.
I need clearer instructions on returns... please provide
Hello, we suggest you check our return policy through the link below: https://www.azzlee.com/return-policy.html.
Such lovely clothing, but your Queen sizes are a joke. At least 2 sizes smaller than actual size. You need to address your sizing. Will never order clothes online again. Always too small!
I would have returned the shorts that were too small but the packaging did not contain the info I needed.
Shopping was easy, moving around site was easy, long at of choices. Quick shipping
Would like to return. Not happy that I am required to pay for shopping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team