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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The shirts are cute but run really small They would be perfect if a little bigger
All items in order were too small. I would like to return all of them.
Many of the items fit "boxier" than I had anticipated and the quality of the material was different from what I was expecting.
I returned this item via UPS. Was not happy by the price to return it and will not be ordering anything from you again. When I tried to contact you about the return your telephone number was not good. Finally had to call PayPal to get the return executed. Won't buy from you again.
I prefer a physical store to shopping on line so I won't do this often
Your website says that returns must be approved before they are sent back. I have been e-mailing for a week! No one will get back to me. Horrible customer service. Will never purchase again!
I was very happy with all 4 items! Thank you I am always scared to order things on line, but totally satisfied!
Dear customer,
Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Best regards,
Azzlee Team
Love my new tops. Getting lots of complements. Shipped quickly.
I am very pleased. Clothes are true to size and material was as described.
Great experience!
I purchased $150.00 worth of tops, received them. However none fit to guidelines in website. Requested to send back, after 2wks I received email requesting a picture of my body and they would refund to send to address when I received it. Never got it. Emailed again requesting address. No response. Once you buy there is no intention on refunding, just a joke and scam. Rating F by BBB.
These were supposed to be XL and dudnt fit at all. I can only wear one item i will never order from here again
Hope fully the items will be quality items
Attempted to return the items as they are bad quality and sizes are inconsistant (ordered the same shirt in different colors and they were all different sizes)
Attempted to return, but it is a lengthy and complicated process. The company offered to reimburse me at a lesser sum (Original cost was $137 and they offered me $40 and told me to donate the clothes)
POOR Business!
Always find what I like! Good selection and prices!
I love the clothes and so far the service if it continues I'm a very happy camper that is all I can say
Everything was good. Fit as expected. Would recommend
Very happy to receive my order in time specified. Everything fit as expected. Order process very simple. I recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Best regards,
Azzlee Team