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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Gorgeous top, wore it yesterday, great material and really stylish, perfect for summer days as it's light & comfortable.
Package arrived with no return address. I'd like to return these items, but have no way of communicating with the company
Very easy to order. Arrived within a week. Contacted me about out of stock items.
Cancellations and return policy is vague. Laundry instructions are labor intensive
The wait for these three items was way too long, only to have them be TOO small. I need to return them.
Great merchandise but shipping is very slow on getting out and then traveling
Not quite what I expected. Material not great quality in all items
Poor. Need to return shirts and get my money back. The shirts were made for small people
The casual orange top is too small. How do I return it?
Customer service impossible to find. Made mistake of ordering 2 sizes in order to get proper fit and now am challenged to find out how to return unwanted sizes. Also, poor quality control both in size and materials. Would not recommend.
After all the pandemic ordering nightmares, I was cautious. The order went perfectly. Everything got here on time, in wearable shape and is extremely well made. I used their sizing guides and had no surprises. I love all my items
What I ordered was out of stock. I was offered to either cancel my order or substitute it. I chose to substitute. I was very pleased, no other company has offered me that option. I also received it in a timely manner.
3 of the 6 items I ordered fit. Didn't realize they were hand wash & don't remember if the website said that. We'll see if any shrink. They are pretty. One item was out of stock. The other two are being returned as soon as I receive approval to return. Delivery took quite awhile.
So many great choices in one place. The purchasing and delivery process went smoothly.
Delivered in reasonable time. I haven't worn the blouse yet, but was pleased when trying it on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members