On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered five items. Three of them were nice and fit well. Two of them were very weird fabric which wasn't described online. One top described and shown online as red was actually a dull purple, very unattractive; and the fabric was like a thin, slick polyester.
I was very satisfied with the products I received but they were all just a little too small. I emailed them about returning/exchanging them for a larger size. I got a reply that stated their options. I decided to send them back via UPS but I still do not have a return authorization or an address where to send them.
...
Fits normal. At first I thought it was going to be too see-through but it ended up being perfect. It's light weight and beautiful
Love the shirts, love the fast service. Just too small for me. White shirt fabric really thin... but loved it. Wished they would have fit. I have others that I kept that did fit, same sizes.
Sizes run small. I need info on how to return. Please send me this info so I can return. Nothing was mentioned that sizes do not run true to size.
I think everything looked really nice on line. Not as happy when I finally received the clothing. Everything seems to be made with flimsy material and cut too small. And it took a long time to get the order.
I changed colors while ordering and that set the default size back to smaller than I needed.
Returns are an issue.
ALL CLOTHES RAN EXTREMELY SMALL. CANNOT WEAR ANY OF THEM. QUALITY WAS AVERAGE TO SHODDY ON ALL ITEMS
I wear size 2X in US sizes. I ordered 3X from you. All were too small... size 1X or smaller. Suggest you measure some US made Blouses, etc, to get sizes right, since Asians are generally smaller than Americans. Also, on the 2 Blouses with front pockets, the pockets were up nearly on the shoulder. They should be 2-3" lower. I cannot wear any of them. Liked the patterns and materials. Will give them to charity.
Want to return all items please pants not as pictures and shirts to small
The "summer pants" use a weird fabric that is not natural and sort of "sticks" to your skin if it's not perfectly smooth... for example the rough skin on the back of your heels. It's gross.
Overall I am satisfied, the service was good, cloths received in reasonable time and with good packaging.
Some of the clothes are perfect and with the correct size and as showed in the site pictures, some other a little bit oversize and the fabric was not as expected.
I would like to have returned the blouse, but no instructions for return came with blouse.
I normally wear an xl ordered 1 xl and 1 2x neither fit even the 2x was too tight loved the look but will not order again
The sunflower shirt fabric feels like a costume material. We were expecting a different quality fabric.
Clothes are great styles. Bit different and nice to see that. Thanks
The items were very low grade clothes that you could buy at a very cheap store. Not impressed at all.
I ordered two blouses in two different styles but the same size. One fit but the one pictured above was several sizes too small.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members