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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Sizing wrong, not true to chart
Clothes look cheap…photos are misleading
The white pant liners were stitched incorrectly & I cut them out
Grey pants have an uneven hem
White sweater…to small…
Terrible due to size and being advertised and I returned both items
Shopping was easy... liked the styles... ordered again!
One blouse was way to big, even though I ordered a Small requested a refund according to their refund policy and have not heard back from the company. Disappointing
Nice variety. First time ordering. Hoping product quality is worth it
Have Sent numerous emails over the last 10 days with no response with a return address return shipping label or any information horrible customer service
I'm normally an xl for blouses. Blouses are way too small in the arms and bust. Pants are great.
The quality of the tops and the dress were very good. Just lovely.
Unfortunately, I made an error in ordering the tops in Medium and I should have ordered Large.
I will exchange the tops for a Large and send them back at my own cost, to receive the items
In Large. I did follow the size chart, but I am older and need more room in my shoulders.
Frustrating and experience I will repeat anytime in the future
Not much communication, no easy return policy, but happily received usable clothes
Slow shipment with ok communication. The sitejabber customer feed back form forces customer to rate everything. That seems a bit odd.
The dress did not fit so I have returned it for a refund on my credit card
Not good quality fabric and cut of blouse much slimmer than other manufacturers.
No return information included in package.
Easy to navigate website, makes shopping online fun.
Took a long time to get as they were out of things... like the tshirts but not colors I ordered
If I have to pay to return the medium and then pay to ship the larger I will end up buying two shirts. Your exchange policy needs to be changed.
The real items I received look somehow different from the photos.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members