Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Martha X.
Unfollow Martha X.
Share Review
Report Review

Returning everything...
August 4, 2022
Updated review

Returning everything... all sizes ran too small. Terrible system for returning merchandise. First time user

Date of experience: July 5, 2022

First time user
June 15, 2022
Previous review

First time user

Date of experience: June 15, 2022
South Carolina
1 review
0 helpful votes
Follow Josette Y.
Unfollow Josette Y.
Share Review
Report Review

First time buyer
July 5, 2022

So, the product took longer than expected to arrive. I must say that when I reached out to them, they researched and got back to me promptly. Once I received my order, part of it was missing. I got the pants and the top part of the shirt set, but was missing the white undershirt part of the order. I am not sure if it was because I had to order that part separate or if it was a clerical error, but either way I am saddened by this. The clothes themselves are well made and I would still order again, thanks.

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

Shipping communication
August 4, 2022

See above
I'm obviously not deterred, as being ordered items for myself recently. Thank you.

Date of experience: July 5, 2022
Alabama
1 review
0 helpful votes
Follow LaTanya B.
Unfollow LaTanya B.
Share Review
Report Review

Online shopping was ok.
August 4, 2022

Had no problem. Shipping took longer than expected.

Date of experience: July 4, 2022
Washington
1 review
0 helpful votes
Follow Jackie F.
Unfollow Jackie F.
Share Review
Report Review

Nice experience
July 5, 2022

Good experience all the way around, glad to find this company.

Date of experience: July 4, 2022
District of Columbia
1 review
0 helpful votes
Follow Marie N.
Unfollow Marie N.
Share Review
Report Review

Summer fashion
August 4, 2022

I had mixed results with my order. The swimsuit was the worst but the linen pants are fantastic!

Date of experience: July 4, 2022
California
1 review
0 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Share Review
Report Review

Unhappy.
August 3, 2022

Unsatisfied! None of my 6 items fit well. I have contacted Azzlee, as their return policy requested. I need to get an order # from them before I can return anything, otherwise the return will be denied. They have a 30 day return policy. I hope this happens before 30 days. I want my $$ back!

Date of experience: July 4, 2022
Oregon
3 reviews
0 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

Bohemian Blouse
July 4, 2022

The sizing for the blouse run small so I gifted it to a smaller chested friend

Date of experience: July 4, 2022
Pennsylvania
1 review
0 helpful votes
Follow Jane Y.
Unfollow Jane Y.
Share Review
Report Review

Just so-so!
August 3, 2022

Experience was ok, but the fabric quality was disappointing

Date of experience: July 4, 2022
New York
1 review
0 helpful votes
Follow Deborah X.
Unfollow Deborah X.
Share Review
Report Review

Overall disappointment
August 2, 2022

I was very disappointed to see how cheaply made these shirts were made. Very thin material that looked nothing like the pictures or fit the description. Some of them ran small. Also took a long time to arrive.

Date of experience: July 3, 2022
Virginia
2 reviews
0 helpful votes
Follow Brenda K.
Unfollow Brenda K.
Share Review
Report Review

Azzlee order
July 3, 2022

This is my first time ordering from your site. It was very easy to follow. I have received the items and very satisfied

Date of experience: July 3, 2022
Georgia
1 review
0 helpful votes
Follow Jill K.
Unfollow Jill K.
Share Review
Report Review

So sad
August 2, 2022

I ordered according to the size explanation and 5 out of 6 did not fit, and need to go back and I had to pay to return them.

Date of experience: July 3, 2022
Kansas
1 review
0 helpful votes
Follow Shirley X.
Unfollow Shirley X.
Share Review
Report Review

Lacks Quality
August 2, 2022

I purchased three items and was a bit disappointed in the fabric. There were not expensive so I guess I got what I paid for but still was hoping for a bit better fabric.

Date of experience: July 3, 2022
North Carolina
2 reviews
0 helpful votes
Follow Gloria K.
Unfollow Gloria K.
Share Review
Report Review

Womens clothing
July 3, 2022

A long wait for arrival, Packaged nicely and 3 items fir well and one was too small They have offered a partial refund for me to keep them and I amd waiting for the offer.

Date of experience: July 3, 2022
Pennsylvania
1 review
0 helpful votes
Follow Catherine I.
Unfollow Catherine I.
Share Review
Report Review

Love your clothes!
July 3, 2022

Well made clothes, true to size. Easy to order. All items shipped quickly. I will definitely order again.

Date of experience: July 3, 2022
Florida
1 review
0 helpful votes
Follow Cindy D.
Unfollow Cindy D.
Share Review
Report Review

Obviously came from China
August 2, 2022

Long wait time. Company uses USA address to hide the fact that these items
Come from China! Have several companies with different names, same clothing items! Buyer beware!

Date of experience: July 3, 2022
North Carolina
1 review
1 helpful vote
Follow Jean F.
Unfollow Jean F.
Share Review
Report Review

May need to alter...
August 2, 2022

Overall okay experience. Some garments sized differently than others in same size. Be sure to check the fabric and weight. Also, site will not record your choice of stars accurately.

Date of experience: July 3, 2022
Minnesota
1 review
0 helpful votes
Follow Marsha B.
Unfollow Marsha B.
Share Review
Report Review

Requested to return items
August 2, 2022

I received the order and requested to return them via email. I received an email in response requesting more information, which I sent. Still waiting to get an address I can use to return the items.

Date of experience: July 2, 2022
Texas
2 reviews
0 helpful votes
Follow Marianne G.
Unfollow Marianne G.
Share Review
Report Review

Good and others
August 2, 2022

Good customer service communication. Let's see if I can actually get some of the pieces returned.

Date of experience: July 2, 2022
Canada
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Prices great, but found quality of fabric very thin.

Date of experience: July 2, 2022