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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Unable to get clear instructions for returns as 2 of 3 items wrong very bad customer service.
Easy to deal with however their sizing has a lot to be desired
The sleeveless green tank top was great colors and print however I was disappointed in the material. It's not very comfortable on a hot sticky day
I would love to exchange the shirts for a different size, but Azzlee will not answer my email for a return address. The clothes are very cute, but run small. I'm afraid they come from out of the country and would be very expensive to return. I would not recommend ordering from them because you can't get in touch with anyone for help if you need to exchange, and I spent &90 with them!
Good but no information for the return policy or label for same
Just need to know how and where to return 2 items the website is a little confusing.
I received it in three days! The colors and print are just gorgeous!
You should state that orders are in U.S. dollars. Poor quality!
Exchanging or returning from Australia was costly (and prohibitive). Goods were sent from USA. Won't buy from this company again.
I still haven't received all the items I ordered but what I did receive was all just awful
Ok. But I don't like paying for return shipping. Its so wasteful when something doesn't fit. I'll not be buying very often as a result.
Shipping took a little longer than I'm used to but overall, I'm happy with my purchase.
Great prices, good descriptions... will browse this site again, but will pay more attention to fabric content before ordering.
Great prices, good descriptions... like this site
When I didn't get a tracking number after 3 days I contacted costumer service and they replied timely and nicely, telling me I should receive the order in approximately 7 days. The tracking number I will get once the order arrives from overseas to the postal service. And this is exactly what happened. Even though it was shipped from Asia I received the package in 7-8 days. Their costumer service is super special!
Love the blouse! It is beautiful and I have received many compliments on it. I would order a similar product again if available.
Very happy n will shop on this site again
Thank you for good service.
I found that the sizing was smaller than I thought with the measuring. I have ordered again and hope that I chose better this time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members