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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Arrived in adequate timing. I had almost forgot I ordered it and was about to contact customer service and it arrived that day.
The ordering process was easy and the delivery was really good too. The quality of the tops was good except one was very see through.
They contacted me before I received the jacket to see if I liked it, then contacted me again to find out why it couldn't be delivered (I was having my mail held at the post office while I was on vacation).
Quality... OK. Shipping... not too fast. I would repeat this purchase.
The clothes are what you should get for the price, They run try to size, if not a little big. Decent quality for the price. Average clothes for average price.
I would reorder.
Did t get the right tops. They said I chose wrong but i clicked on the tops i wanted and trusted the numbers that came up. I wanted a full refund but this proved too hard for Azlee. After 8 emails back and forth I accepted a partial refund and did not have to return items, however as I didnt like the tops they sent me. I wasnt fully happy. At least they did reply and paid partial refund. They also offered a discount on future purchase. So in
Arrived in a timely manner. No issues with the jacket.
Poor material for sweatshirts and poor sewing on two shirts with alot of loose thread ends.
Indicated there was a code with several purchases but when entered it was not valid.
Great experience, quick shipping happy overall, will use again,
Great will shop again. Happy with my new outfit love the material the clothe are made of.
Fantastic quick prompt service great fit if clothes will shop here again. Thank you
Quite quick delivery. Sizing seems very small so I really need to exchange for larger size but a bit worried about cost in sending back. Might not be worth the cost.
I will be ordering again. Perfect a little big in size but I wii order smaller next time. But overall perfect. Fast delivery
Expected better quality. Disappointed that blouse is transparent, requiring underlay.
Azzlee showed up in my Facebook feed and I was drawn to one particular jacket they featured, so I gave them a shot. I'm pleasantly surprised by the quality and fit of the clothing! In addition, the buying experience was straightforward, they provided enough but not too much email communication, and the products arrived promptly. I'm impressed, and plan to shop with them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members