On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hi,
I sent 3 emails over the past 3 weeks asking for instructions on how to return this order. No one has responded to these requests. All 5 tops do not fit and I want to return them, and get a refund. Please respond so this can be done.
Thank you, and it will be greatly appreciated,
Judy Ansley
(Order ID: AZL**************)
Order that I placed with Azzlee on Sep 4,2022.
Black Stand Collar Stripe Casual 3/4 Sleeve Printed Shirt
Casual Round Neck Half Sleeve Gray Blouse
Green Solid Printed Round Neck 3/4 Sleeve Shirt
Round Neck Short Sleeve Button Summer T-shirt
Navy V-neck Solid Buttons Casual Long Sleeve Tops
The service was excellent. BUT the item didn't fit. The sleeves were too too too small.
Love your products. They are not always true to size though
I had two orders, both took longer than estimated and it took two weeks for one email back on shipping questions and so far no email back on my two to exchange my jeans
I had an enjoyable shopping experience and I didn't wait very long for my parcel to arrive.
Nice fit. Good for the price, will get my value from them. Arrived quickly.
Would like to see more reviews. Size guides have some measurements that don't make sense.and are incongruent and make me worry about the fit. Eg large bust size with small shoulder size that doesn't match and large hip size that is incongruent with the good waist size quoted.
I would not have bought if I thought from China. Quality is always poor. I won't buy again.
Order placed and delivered easily... I liked the color choices
Although these 3 pieces are very pretty, they do not meet th size requirements to be 3X size.
Please send me return instructions for all three with credit for tthe charges back to my card.
Virginia Adkins
Very bad returns. Costing me $49 to send back. Ordered up 1 size and clothes were still too small
The sweater is gorgeous! The delivery service was terrible. I realize that this has little to do with Azzlee, but leaving my package on the side of a dirt road nearly a quarter of a mile from my home is not acceptable.
Delivered on time, the product is good, tracking info was great. Follow up to ensure delivery made me happy
The top is cute but the size runs really small. I ordered a 5X but it is a 2X or 3X max. Very disappointed that I can't wear it and no information as to how to return it.
Sadly the floral top is too small even though I ordered via the measurements. Beautiful blouse
Your easy return policy is not easy. Very confusing!
I managed to figure it out after 3 emails.
I was disappointed in as much as your sizing was not correct to what I thought it would be!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members