On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy shopping experience. Easy tracking of package.
Terrible. It took less than a week to get it. They won't let me return it. In fact they won't respond to emails which leaves me to believe that they are a fly by night company. Very dishonest.
Was a smooth and easy experience. Sizes were a bit off for 2 of my dress. But overall it was a good experience.
Great online purchase. Was a little worried about shipping but customer service was very quick at responding to my enquiries.
Great choice of clothing, no hassle at the check out.
No opportunity to return items. Not great quality items. Cheaply made clothes
I ordered on Sept 12, received it on Sept 30. My jacket arrived well-packaged and in fine condition.
As the title states, I have no complaints with the process.
This jacket never looked like the advertisement photo. This is why I should learn a lesson and never order clothes from the internet. Very thin. The jacket in the photo looks heavy and embroidered. I want my money back.
Overall good experience,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I will return the cover jacket that is awful in fabric, narrow cut, and obscured print design. The colors are brash not lively.
They informed me that jacket was out is stock then in stock. It was confusing.
Item much too small and no instructions given to return/receive refund
Everything was way to long. I need a address to return Everything. Thank you
Very very disappointing, jacket doesn't look at all like the picture
I hope the jacketGood communication The jacket looks nothing like the picture runs true size. I love the colors I love How fancy it is
These clothes looked much nicer on the website than they do in person. It took a really long time to receive them too. I guess I will stick with Kohls!
I appreciate your follow through if I got my order and what I thought of it. I do need to return several of the items and need to know how to do that. Please send me the information. Thank you in advance for your help.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members