On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nice clothing, you get what you pay for so it's not the best quality. Slower shipping
No problems with the order. It was easy and the item is perfect.
Picture of jacket looks much more elaborate than what I received. Jacket is just a floral fabric
I love the color and softness of the material. I bought a 2x, which is usually a little loose. This one is slightly snugger than I wanted, but I decided to try for motivation!
My bank did not want to approve withdrawal from my account to make a payment to a business in Hong Kong.
I have sent 2 emails requesting a return label and have had no response! The order was late in arriving so I emailed for delivery info and got no response until I said I was contacting PayPal and then had a response within the hour.
Will never purchase from them again because the product was not as pictured and cheaply made
FRAUD. Won't take returns. Spent 2 weeks arguing with them via email. The "best" deal I could finally make with them was a $7 credit for a $40 dress. Their clothing is decent, but sizing is frequently wrong. Customer service will drive you **mad**! Not sending any more $ to dishonest China company.
Took longer than told but my emails were promptly replied to, which helped. Thank you.
Fair experience. Shipment was very fast. Still awaiting on a reply as I want to exchange 2 items purchased separately
It was very easy to order the goods on line and any enquires you had were answered immediately.
The quality if not always what it appears as I found out in the last two purchases.
I was very pleased with overall shopping. The shirt is exactly as shown even the color. I may return the pants as they seem to run a little large on me.
Cool clothing at good prices and easy to navigate site as well.
Still waiting for direction for return of jacket.
Please send the procedure for me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members