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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Very upset about the order they were all very small
Sizing too small and not an easy way to return. I put it in my donate pile.
They had my size and the jacket is reasonably priced
Who makes these? The 3X is made very small. Feels like 3 sizes too small. Very tight. Sorry I wasted my money. Take me off your mailing list
All three products ordered were not as advertised. When I requested a refund, I was challenged on my reason and not given the returns information. Instead I had to negotiate a refund of 50%. I will never wear these products. Lesson learned the hard way.
Good but kept losing the cart so had to order something and then cancel it. -
Probably not computer savvy enough.
The items I received were 3-5cm smaller than the stated measurements in the size guide. And the size guide is for the supposed measurements of the actual garment, not, as is the convention for the many items I have purchased on line, not for the purchaser's bust/waist measurement.
I have tried to exchange them for a size that fits me, but they ask me to post the items back to the USA at my expense. I bought them from and Australian website, and they were posted to me from an Australian postal address.
Helpful, but a bit disappointed in the quality of the garments
Always nervous shopping on line but Azzlee proved to be reputable and delivered with no problems. Really nicely made garments. Will be happy to shop again. Thanks to all.
I found that not being able to track the item a little frustrating
Great experience in the whole. Order, shipping, packaging could have been a bit better.
Enjoyed my experience with Azzlee shopping but took about 3 weeks to arrive which may be standard for them. Only issue with product was a sweater which ran larger than I thought. My other Item was for a friend who had suffered a stroke and I had wanted to get her something special. That top was perfect.
Excellent very happy with my purchase. I love my tops
Love the look and vibe, and that you can dress the clothes up and down. Clothes arrived promptly with no fuss.
Unfortunately, the items i chose were either unsuitable or not as described.
Very good. Fast accurate service. I would shop here again
Was initially very concerned that I would not be receiving my items. However very happy with the follow up emails and tracking. Glad to say I have received my purchased items and will continue to purchase from this company.
No problems buying and receiving product. Product substandard will never buy again
I like the products and I am happy about delivery. Overall I am very satisfied with the company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members