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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Sweatshirt in Xxl was much too small. I usually wear xl. Trying to return it was a nightmare and unsuccessful.
Bought a top but it did not suit my needs - sleeve made of a material that was uncomfortable on my skin as well as being too long. I did however gift it to a friend who was happy with it-
None of my items were the right size. Tried to send them back and was pretty told me they would give me $25 and keep the unusable clothing. (They cost over 100.00). Their final offer was $35 and I took it because they weren't going to give me the refund they were supposed to give. Will never order from there again.
First time Azzlee shopping was a good experience, parcel was delivered promptly and I am happy with the quality of clothing I purchased
It was easy and the garment arrived in good time. The tops I ordered were really nice and arrived as pictured. The fit was perfect.
Very very pleased with my purchase
Everything, from ordering, delivery time, 3 out of four items were exactly as described. The 4th one was, I thought perfect too, but on the seam in the back of shirt there is a hole in it, can't be repaired without it looking crap.
One of the 3 products was as pictured and I really like that pair of pants. The others were very disappointing.
Fantastic to deal with. The small ones, I got partial refund,& a voucher. Very happy with service
Three out of 4 items need to be returned, sizes run small. I always order the same size from other places with no problem. Hope it doesn't take long for a refund.
Hope everything fits! Hope shipping doesn't take too long
Great fitting tops, but pants a bit baggy. Overall, very pleased with product and service
I had to order 3 sizes larger for a comfortable fit
Smooth transaction. Thank you. If it fits, I'm sure she'll like it. Nice fabric and style.
Easy to locate and discern it was exactly what o wanted to purchase. Took a little while to receive but was well packaged. Would order again. Perfect for change in seasons.
Delivered as scheduled. Nice. Good. Do not feature my review!
I received coat and was so looking forward to trying it on. But alas it was too small.
I tried to get in charge with service for an exchange and after 4 tries still have not heard from them.
I am very satisfied with the quality of the coat.
Please; have service get in touch with me.
Easy to buy and fast delivery, but garment was a bit disappointing compared to its photo.
First time shopper very happy. No problems with product & delivery.
Good experience. Easy to do. Quick delivery. Nice clothes. Resembling what was shown
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members