Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

New Zealand
1 review
1 helpful vote
Follow Judi Y.
Unfollow Judi Y.
Share Review
Report Review

Returns policy
February 26, 2023

I have contacted your returns dept expressed my desire to return both items at my own cost and was denied after repeated email exchanges. I am very disappointed with your service and will never buy or recommend your products to others.

Date of experience: January 26, 2023
Australia
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Fabrics?
February 26, 2023

The items are ok but the fabrics are not quite as nice as I expected. The goods look better on the website than in reality

Date of experience: January 26, 2023
Texas
4 reviews
0 helpful votes
Follow Deborrah C.
Unfollow Deborrah C.
Share Review
Report Review

Floral jacket
February 26, 2023
Updated review

Found by accident. First purchase with Azlee.
Size large, sleeves are too tight for me to wear comfortably. I need to kniw how to return this item.

Date of experience: January 26, 2023

Found by accident
January 5, 2023
Previous review

Found by accident. First purchase with Azzlee. Time will tell if mdse. Is acceptable and if I'll buy with you again.

Date of experience: January 4, 2023
Washington
1 review
1 helpful vote
Follow Donna N.
Unfollow Donna N.
Share Review
Report Review

Return policy not available
February 26, 2023

I wish to return the items received. There was no order slip or return form included. Please send a return form to my email. The items do not fit well. Thank you, Donna Ernst

Date of experience: January 26, 2023
Ohio
1 review
0 helpful votes
Follow Bethany C.
Unfollow Bethany C.
Share Review
Report Review

Missing items
February 25, 2023

I only received three of the items. 1 was the wrong size and the other two did not fit. They tend to run small. I never received the navy blue summer casual pants.

Date of experience: January 26, 2023
Texas
2 reviews
0 helpful votes
Follow Janet R.
Unfollow Janet R.
Share Review
Report Review

Online shopping
January 26, 2023

Great. This was my first time shopping on line. Great response time for shipment. One out fit did not fit.

Date of experience: January 26, 2023
Texas
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

Great comfort & fun clothing
January 26, 2023

Can't wait to get my items everything looks so pretty and comfortable

Date of experience: January 26, 2023
New York
1 review
0 helpful votes
Follow L Y.
Unfollow L Y.
Share Review
Report Review

Not at all what I expected
February 25, 2023

The items I ordered were not of good quality and did not resemble the pictures of the products advertised. When I asked for a return/ refund, I was given the option to keep the items and get a partial refund or pay for the return postage to return the items. I will not order from this site again!

Date of experience: January 25, 2023
Australia
1 review
0 helpful votes
Follow Anna P.
Unfollow Anna P.
Share Review
Report Review

Happy
January 26, 2023

Delivery was on time, and customer service was good fast response to my email. Overall I am happy. 5 out of 6 items were good fit only one didn't. Really love the T-shirts.

Date of experience: January 25, 2023
New Zealand
1 review
0 helpful votes
Follow Diana A.
Unfollow Diana A.
Share Review
Report Review

Overall Review
February 25, 2023

Bought 4 x tops, first time buyer. 2 were great and sizing perfect. Other 2 slightly smaller which I wouldn't have purchased if I had tried on in a shop

Date of experience: January 25, 2023
New Zealand
1 review
1 helpful vote
Follow Lorraine E.
Unfollow Lorraine E.
Share Review
Report Review

Tops
January 26, 2023

Very good service and quick to deliver. Tops lovely quality and just the same as shown. Would definitely but again.

Date of experience: January 25, 2023
Arizona
1 review
0 helpful votes
Follow Marilyn R.
Unfollow Marilyn R.
Share Review
Report Review

Happy
January 26, 2023

Excellent! Everything fit and looks great. Products were exactly as the pictures.

Date of experience: January 25, 2023
Minnesota
1 review
0 helpful votes
Follow Ginger M.
Unfollow Ginger M.
Share Review
Report Review

Longggggggggg delivery time!
January 25, 2023

I ordered for a vacation, 4 to 5 weeks in advance, the clothes just made it!

Date of experience: January 25, 2023
Australia
1 review
0 helpful votes
Follow Libby N.
Unfollow Libby N.
Share Review
Report Review

Azzlee review
February 24, 2023
Updated review

Easy to use sight. Tracking & parcel delivery times where good.
Happy with style & fit although I was expecting a better quality of fabric for the price.

Date of experience: January 25, 2023

Easy to use sight
January 5, 2023
Previous review

Easy to use sight

Date of experience: January 4, 2023
New York
1 review
0 helpful votes
Follow Rochelle K.
Unfollow Rochelle K.
Share Review
Report Review

First Time Ordering
January 25, 2023

Easy - First time user: I hope the quality & size are accurate and well made.

Date of experience: January 25, 2023
Maine
1 review
0 helpful votes
Follow Kathleen D.
Unfollow Kathleen D.
Share Review
Report Review

Navy floral maxi dress
January 25, 2023

The dress arrived within the time expected and it fits nicely.

Date of experience: January 25, 2023
Virginia
2 reviews
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

Sweater substitute
January 25, 2023

Experience was fine, I just didn't receive the sweater I expected.

Date of experience: January 25, 2023
Australia
1 review
0 helpful votes
Follow Lynette Z.
Unfollow Lynette Z.
Share Review
Report Review

First order from Azzlee's
January 25, 2023

This is the first time I ordered from Azzlee's and I am impressed with the fast delivery. It would be good to have a easier return policy though. I will contact customer services tomorrow for items that are too small.

Date of experience: January 25, 2023
Australia
1 review
0 helpful votes
Follow Sue K.
Unfollow Sue K.
Share Review
Report Review

Delivery process very slow
January 25, 2023

Goods were in Australia but took 3 weeks to be delivered via Brisbane then Sydney and then back to Tweed Heads - dealings with this delivery service have not been great in the past where regional cities are involved

Date of experience: January 24, 2023
Australia
1 review
0 helpful votes
Follow Robin U.
Unfollow Robin U.
Share Review
Report Review

Delivery Problems
January 25, 2023

Had problems with delivery as Track17 is not the courier.Tracking misleading need better info frustrating.Relieved when parcel arrived.

Date of experience: January 24, 2023