Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Jerrie Z.
Unfollow Jerrie Z.
Share Review
Report Review

Wow
April 7, 2023

Site is easy to navigate, charges are up front & clear. I was surprised at how fast I received my order!

Date of experience: April 7, 2023
Massachusetts
1 review
0 helpful votes
Follow Umayal D.
Unfollow Umayal D.
Share Review
Report Review

Horrible Service
May 7, 2023

Have not received anyone of the clothes nor the refund for the one that is out of stock - Casual Long Sleeve Floral Printed Collared Blouse & Shirts - size: XL, color: Yellowo

Date of experience: April 7, 2023
Virginia
1 review
0 helpful votes
Follow Jane H.
Unfollow Jane H.
Share Review
Report Review

Disappointed
May 7, 2023

Took a long time to decide on purchase. Would have liked more views of each item. No won't order again. Clothes didnt fit.

Date of experience: April 7, 2023
Florida
2 reviews
0 helpful votes
Follow Kathleen P.
Unfollow Kathleen P.
Share Review
Report Review

Need to return
May 7, 2023

I have been waiting for three days for instructions on returning this product to Azzlee. The dress is lovely but does not fit properly and I want to send it back. Please help!

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
Follow Janet G.
Unfollow Janet G.
Share Review
Report Review

Terrible service
May 7, 2023

I put an order in on 3/28/23 and pay for the expedited shipping in 3 to 7 days. I received a receipt immediately for the order which said i could check the status. My password would not work and i never received a email to update my password. I sent them an email to find out where my order was and never got a response. I can't figure out how they have a good rating. I think it could be a scam. If i ever get my order or hear from them i will update this review but i wouldnt never order from them. Extremely poor customer service. The should have a 0!

Date of experience: April 7, 2023
Hawaii
1 review
0 helpful votes
Follow Michelle X.
Unfollow Michelle X.
Share Review
Report Review

I wouldn't purchase again
May 7, 2023

I didn't realize it was coming directly from China. I've found in the past when the items arrive, they look nothing like the photos.

Date of experience: April 7, 2023
Alabama
2 reviews
0 helpful votes
Follow Janice H.
Unfollow Janice H.
Share Review
Report Review

Poor
May 7, 2023

I paid for something that I never received still waiting on the money

Date of experience: April 7, 2023
France
1 review
0 helpful votes
Follow Murielle P.
Unfollow Murielle P.
Share Review
Report Review

Très bien
April 7, 2023

Produit reçu rapidement et conforme à mes attentes

Date of experience: April 7, 2023
Wisconsin
2 reviews
0 helpful votes
Follow Karla O.
Unfollow Karla O.
Share Review
Report Review

Need better customer service.
May 7, 2023

Not responsive. I am still waiting for response to my 3 emails.

Date of experience: April 7, 2023
Minnesota
1 review
1 helpful vote
Follow Chris Y.
Unfollow Chris Y.
Share Review
Report Review

Where's my order?
May 7, 2023

I am still waiting for my order that went in several weeks ago. I am still worried I lost about $100 ordering from them. If they arrive and if they are everything I was expecting (fit according to size chart as advertised, good material, etc.) I will happily write and upgrade my review, but so far, not impressed.

Date of experience: April 7, 2023
Minnesota
1 review
0 helpful votes
Follow J N.
Unfollow J N.
Share Review
Report Review

Bad service, do not recommend
May 7, 2023

Six weeks later—Never received items ordered. Still waiting for reply!

Date of experience: April 7, 2023
Ohio
1 review
0 helpful votes
Follow Robin B.
Unfollow Robin B.
Share Review
Report Review

Merchandise
May 7, 2023

I haven't received my merchandise yet, how in the world could I rate it! I'm about to cancel the order and dispute the CC charge! I don't even get a response from the customer service site! Very poor!

Date of experience: April 7, 2023
New Jersey
1 review
0 helpful votes
Follow Lynn’s Z.
Unfollow Lynn’s Z.
Share Review
Report Review

2 of the 5 items I ordered I'm keeping. The 3 I'm returning don't fit well and are poor quality. It's proving to be a very rigorous process to be allowed to return the items I don't want. It should not be this hard at all.

Date of experience: April 7, 2023
Illinois
1 review
0 helpful votes
Follow Suzanne P.
Unfollow Suzanne P.
Share Review
Report Review

Poor Quality
May 7, 2023

The items I ordered were of poor quality fabric and did not look as good as they look on the website. I am returning all items.

Date of experience: April 7, 2023
Oklahoma
1 review
0 helpful votes
Follow Sharon Q.
Unfollow Sharon Q.
Share Review
Report Review

Displeased
May 7, 2023

I need to exchange the tops for a larger size. This is where I ran into difficulty. I could not get the return address for the exchange, and was told I would have to pay the postage. Another option was to keep the tops and they would give me a 35% refund. I have now chosen the 35% refund option, but have not received a response from customer service.

Date of experience: April 7, 2023
Maryland
2 reviews
0 helpful votes
Follow Marci A.
Unfollow Marci A.
Share Review
Report Review

Bought for an event
May 7, 2023

This dress I received was not the same as shown in the picture. The picture shows a beautiful hem line below the knee. I received a straight cut slip dress that went to my ankles.

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
Follow Ellen P.
Unfollow Ellen P.
Share Review
Report Review

Cheap
May 7, 2023

Material very cheap. Took a long time to receive.Looked like a rag.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
Follow G. Q.
Unfollow G. Q.
Share Review
Report Review

The materials were described as Linen/Cotton and one of the pants are made of different material.

Date of experience: April 7, 2023
North Carolina
1 review
0 helpful votes
Follow ruby P.
Unfollow ruby P.
Share Review
Report Review

Terrible
May 7, 2023
Updated review

Everything fits wrong. I tried emailing, and no one will reply. I need to know how to return the items

Date of experience: April 7, 2023

Ordering was easy waiting on the items
March 10, 2023
Previous review

Ordering was easy waiting on the items.

Date of experience: March 10, 2023
France
1 review
0 helpful votes
Follow Fabienne L.
Unfollow Fabienne L.
Share Review
Report Review

Avis
May 7, 2023

Je recommanderais des ensembles car j'y trouve un choix varié en grande taille

Date of experience: April 7, 2023