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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Texas
1 review
0 helpful votes
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No Customer Service
May 7, 2023

I ordered multiple items and did not care for the fit or the quality. They were posted as shipping more than eight days before they actually were shipped to me. Now that I have them, no one from customer service will respond so I can return them. I have sent an email and used their online request form. Their website says they will respond with 24 hours. It's been 5 days since my email and 4 days since my online request. Save your money - do not order from here!

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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First Order Experience
April 7, 2023

The clothes all look very well made and are cute. Some small issues with sizes, but overall love it.

Date of experience: April 7, 2023
North Carolina
1 review
1 helpful vote
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It's unbelievable how this company works. I ordered 4 items 3/9 & on 3/17 asked for a status update since the website said they'd email me when the order was shipped. No response. I received the order on 3/23 and emailed them on 3/24 to let them know I need to return 3 out of the 4 items because they did not fit. The 3/27 response asked which items I need to return, what size I usually wear, etc. because they need to "record that before offering the return instructions and return address. I responded on 3/28 and on 3/30 they respond offering me 20% compensation if I keep the items which I declined on the same day. 4/3 I receive their response which is a copy & paste of their return policy found online and again offer me 35% compensation if I keep the items and offer a $103.90 give card. Again I decline the offer and ask for the return address. It is now 4/7 and I still have yet to receive a response. They have a 30-day return policy from the day you receive the items and they have now wasted 15 days of that time. Mind you, they continue to stress not to return the items to the address they sent it from. My next step is to file a fraud report with PayPal and blow up their site on social media if I don't receive an immediate response.

Date of experience: April 7, 2023
Illinois
2 reviews
0 helpful votes
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Holtam99
April 7, 2023

The top was true to size. Order was here pretty quick.

Date of experience: April 7, 2023
Nevada
2 reviews
0 helpful votes
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Spring clothes
May 7, 2023

Delivery was slower than I expected and items were not what I expected overall. Did not try to return wrong color top because original delivery so lengthy. Clothes are just okay.

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
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Still waiting
May 7, 2023

I contacted customer service to work out an issue with one of the items. They are failing to respond to me timely.

Date of experience: April 7, 2023
Pennsylvania
1 review
0 helpful votes
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Fabrics are nice
May 7, 2023

Overall ok. Just cut slender. But I should have thought about it linen does give. But it is beautiful and very upscale casual for summer.

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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Azzlee's
April 7, 2023

Merchandise arrived quickly. There was no return sticker in the packaging. I will be returning 2 of the 3 items and am hopeful all goes well with the return. Thank you. Great site.

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
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Cotton pants
May 7, 2023

They didn't fit could not return them. Awful customer service

Date of experience: April 7, 2023
Nevada
1 review
0 helpful votes
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I begged for shipping information…. Nothing… never received a single item. Buyer Beware

Date of experience: April 7, 2023
Virginia
1 review
0 helpful votes
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I ordered two shirts from this company. It took almost a month to receive them. Once I got them the material used was very cheap and the shirts were sown in a way that no human being on this earth could wear them properly. When I finally got a response from customer service on how to make a return they told me that I could ship them back at my expense and they would give me a 50% refund.

Date of experience: April 7, 2023
Iowa
1 review
0 helpful votes
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Anybody out there?
May 7, 2023

Placed my order months ago and haven't received it yet.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Pleased
April 7, 2023

Great style, good fabric, accurate size, was my pleasure.

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
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Unsatisfied with product
May 7, 2023

Would not accept a return or exchange. Shirt was the wrong size. This is the 2nd time I had issues with a return.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Nice cloths, sizing is off.
April 7, 2023

Overall a good experience. The cloths are extremely light - anything with white is see through! I bought a size up and still one of the tops I could not get on.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Deceived by the photos; poor quality overall
May 7, 2023
Updated review

On-line, the items looked fabulous. What a disappointment when I received them. I got hooked into buying fast fashion and have learned my lesson. Very low quality material and poor workmanship.

Date of experience: April 7, 2023

Awesome experience
March 14, 2023
Previous review

Awesome experience.

Date of experience: March 14, 2023
Florida
1 review
0 helpful votes
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Blue flowered blouse
May 7, 2023

No statement or delivery paper was included in package. No phone number is available anywhere. No contact is provided.

Date of experience: April 7, 2023
Pennsylvania
1 review
0 helpful votes
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Blouse
May 7, 2023

It is great to west with jeans or a shirt. It goes with everything

Date of experience: April 7, 2023
Maryland
1 review
0 helpful votes
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New findings
April 7, 2023

Shipping takes forever but I love my new clothing. Was not sure what to expect. Will order again.

Date of experience: April 7, 2023
Massachusetts
1 review
0 helpful votes
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Poor quality
May 7, 2023
Updated review

The shirt was paper thin and took a very long time to deliver.

Date of experience: April 7, 2023

Easy ordering
March 12, 2023
Previous review

Easy ordering

Date of experience: March 12, 2023