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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I ordered this blouse for a special occasion two months in advance!
I heard nothing from them for weeks and then a note saying it was backlisted. I had to cancel the order at the last minute before my trip. I would give no stars, but at least they gave me a refund.
My order arrived late and when it did come it was all 4 items (2 blouses and 2 pants) all crammed into the smallest plastic bag. Once opened the items were nothing of what the photos online showed which is so disappointing.
But, they advertise great customer service and easy refunds so I immediately emailed them for instructions to return the items. I had to email 3 times before I received a reply and the message was shocking to say the least. They were willing to offer me a 30% refund (of well over $100.00) and I could keep the items. What? I don't want them, I want my money back. Period.
That was well over a week ago that I responded asking for my refund and I've heard nothing back from them.
People…please KNOW that this company does not stand behind their warranty. Go shop somewhere else and save yourself the grief.
A very disappointed first time customer.
Pants are very comfortable.
Tops are VERY small (Can't wear). Not all the measurements given on your website.
Customer service is awful. I requested a return label but as still waiting...
The products are fine.
The arrival was much later than expected.
I reached out to the company twice. I believed that help move the arrival of the order along.
Thank you
Disappointed that not one of them true to size. Looked much better on line than received.
My order has taken over 3 weeks to arrive and to date still nothing
My order has taken over 3 weeks to arrive and to date still nothing
They have not responded on where my order is. At this point I would not even give a one
Star review
User friendly, nice products, easy to order. Sizing is accurate
I placed my order in March 21,2023 and as of April 13,2023 I have not received it. Once I do receive my order I would be more than happy to give an actual review.
It's terrible as I can't get anyone to reply to my email!
Unfortunately, I haven't received anything so far, I'm afraid it's a big scam
Disappointed in the quality of items ordered. Material very thin and see thru. Sizing is bigger than expected.
1 - Ma commande à mis presque un mois pour soit disant être livrée.
2 - Ce matin en regardant le suivi livraison sur "Colis Privé" quelle surprise d'apprendre que mon colis venait d'être livré et se trouvait dans ma boite aux lettres. Mais pas de colis, j'aimerai bien savoir où se trouve mon colis. Je suis vraiment très mécontente.
3 - Impossible de joindre un quelconque transporteur. Colis expédié par YDH WEBSERVICES
I received an email asking me to return email if my order had not been received (but to wait 48 hours). I waited 48 hours, emailed with a copy of my order. I have not received my order but now I've received an email asking me to rate my satisfaction with the order. No, I have not received my order.
Ordering, delivery and follow up very good.
I received it quickly and your follow up to ensure it got here is impressive.
I like my choices tho the products do run a bit smaller than usual medium.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members