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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Maine
1 review
0 helpful votes
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Very unhappy
May 17, 2023

I never recieved my order, yet they have my money. I reached out to them and never heard back. Basically ripped me off

Date of experience: April 16, 2023
Illinois
1 review
0 helpful votes
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Terrible customer service, your product are not true to size. Your pictures and description are misleading. I have try several times to reach your customer service is very hard to get a hold.
Have been trying for the last 3 days to get return label and instruction from customer service and can't seem to get this/.

Date of experience: April 16, 2023
Florida
1 review
0 helpful votes
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BEAUTIFUL MANDALA PANTS!
April 17, 2023

I love my new pants! Beautiful colors and fit! Thank you!

Date of experience: April 16, 2023
Wisconsin
1 review
0 helpful votes
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Easy to navigate. Original fashions. Delivery time longer than other mail order.

Date of experience: April 16, 2023
Minnesota
1 review
0 helpful votes
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Pretty all Day
April 17, 2023

It was easy to order and the dresses were firm
Fitting

Date of experience: April 16, 2023
Arizona
1 review
0 helpful votes
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Frustrating.
May 17, 2023

I have been attempting to return a few of these items since they were delivered. I understand that I will need to pay for the returns but have asked at least 6 times for their authorization and their return address (per their return policy protocol).
I contacted PayPal to ask for refunds on these items. It was only after PayPal reached out to them that Azzlee responded to my many emails. They requested that I explain which items were to be returned which I did immediately. That was last week and I am still waiting for their "permission" to return items which is confounding!
I am in a 30-day return window and their continued lack of response is causing me to get very close to the end of that time.
If I have to donate these items, I will. It feels wrong that a company can take away our personal freedoms in this way.

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Ok
May 17, 2023

If it's your 1st time wearing cotton, try in a store first so you can feel the difference

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Have not received
May 17, 2023

Considering I placed my order on March 24th and still have not received my order I am not a happy customer - I checked tracking and it is finally getting closer but I still have not received it.

Date of experience: April 16, 2023
Illinois
1 review
0 helpful votes
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Pleased with quality
April 17, 2023

Overall good. Delivery was pretty quick and everything fit well.

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Never again
May 17, 2023

What is the old sang, if something seems to good to be true, it probably is. Well I didn't expect much but the pictures looked so cute I thought I'd try. Only the pants fit, but are of poor quality. The tops not only were too small they only sort of look like the pictures, I'd pay twice as much if it was what was actually shown in the pic. Won't return because it is not worth it. I gave them away.

Date of experience: April 16, 2023
North Carolina
2 reviews
0 helpful votes
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Misrepresenting these items
May 17, 2023
Updated review

Horrible quality, the pictures showed these great styles but the fit and quality of the fabric were very disappointing it is very misrepresented in the pict

Date of experience: April 16, 2023

I hope the quality is good
March 27, 2023
Previous review

I hope the quality is good

Date of experience: March 27, 2023
Virginia
1 review
0 helpful votes
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Customer service
April 16, 2023

Difficult to toggle back after viewing a product. Had to go back to home page and start search over. The cute look very cute. Hoping for good quality for price and fit.

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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Loved the products
April 16, 2023

Great….website was informative and the products came as advertised. Jeans did not fit….around the hips
Kim

Date of experience: April 16, 2023
Arizona
1 review
0 helpful votes
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Easy transaction but it took almost a month to receive. Other customers stated they had fast shipping, so I was surprised. However, things like this happen and I will buy from them again.

Date of experience: April 16, 2023
Ohio
1 review
0 helpful votes
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Good company!
April 16, 2023

Overall good experience. There was only one item that I wasn't happy with and if I'd kept the package I'd prob be able to return, my bad not their fault by any means. I will give to a friend, good quality just not a fan of the material if that item. Otherwise, great company and I will purchase from again!

Date of experience: April 16, 2023
France
1 review
0 helpful votes
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Bien
April 16, 2023

Bonjour la commande correspond tout à fait ma demande et délai de réception respecté

Date of experience: April 16, 2023
Wisconsin
1 review
0 helpful votes
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Disappointed
May 16, 2023

I ordered four items all the same size. Two fit, one was too tight and one was too baggy. It's been over a week and I am still waiting for information as to return the items that don't fit.

Date of experience: April 16, 2023
Colorado
1 review
0 helpful votes
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Sizing is irregular according to size charts. So clothing is difficult to fit.

Date of experience: April 16, 2023
Louisiana
1 review
0 helpful votes
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Although I wear Size 3X, three blouses were too small. I want to be refunded my money. Although some blouses were listed as 5X, I am not sure they would fit.

Date of experience: April 16, 2023
Indiana
1 review
0 helpful votes
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Refund process
May 16, 2023

I have sent a return list, I was very disappointed in the quality of clothes because on your website it does not show to be so see threw like a bath suit coverup. I have sent a second email with the items again for a refund.

Date of experience: April 16, 2023