On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I can't get anyone to rsvp to get a return address/label from since April 12.
I requested authorization to return as nothing in my order fit correctly. Had to send multiple requests before anyone responded and then again before I was provided a return address.
I was looking forward to getting my clothes but nothing ever came.
Attention au photo, elles ne reflètent pas la réalité
I ordered a pair of pants and a shirt. I was happy with the shirt, although the quality was not great. I wanted to return the pants. Customer service did a fine job responding to me.
Took to long to receive my order and one of my items wasn't what I ordered. And like to return some of them and have not heard back on how to return them.
Unfortunately, I will need to return three of the four items ordered. The quality of the pants was not what I had hoped for and one top, while pretty, was too small.
I found the design poor for my shape. It took a very long time to arrive.
I will return the dress.
Placed order over a month ago and still have not received it. When I placed the order, it stated 1-3 days processing time and 8-12 business days shipping. Has been much longer! Starting to wonder if I will even receive it!
I have not received my order and I keep getting e mails wanting me to tell them how I like my things.
Very poor customer service on returns. Will not purchase again from this website
Shopping was fine, the order I received were all what I wanted except I am not able to fit any of them. One of them was a birthday gift and she loved it which is good, but I have to return my 3 shirts because of size.
Chemisier très joli et très léger il est impeccable ainsi que la taille
Disappointment. Disappointment. Disappointment disappointment
Material is substandard. Pictures do not accurately show what you get material wise, pictures look great but quality is so poor. Return policy is not well advertised and although it says easy, not easy at all. I finally got a reply at my request for refund after four tries and filing concern with PayPal.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members