On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Experience was good but need to return some items...
My order has not arrived! I placed the order on April 20,2023. Today is May 15,2023. I have contacted Azzlee twice about this. Their answer is the package arrived. They do not give the date or location of the delivery, making it more difficult to determine the outcome.
Azzlee has many items I wanted to order in the future. I won't be doing any more business with them.
Unfortunately, my order took a very long time to be delivered. I ordered on March 31st and received my order over 2 weeks later and paid for 3-5 day expedited shipping. Disappointed because I ordered these cloths for my vacation, and they were delivered after I had left on my trip. Now that I have the clothes, I can see that they poorly made with very cheap material. Disappointed because they look soft and flowy but are stiff and scratchy. Instagram and models made the clothes look great. I fell for it!
My order placed on March 28,2023 hast not been received after almost a month. No phone number or valid email address to contact them. I'm afraid I've been scammed!
Very bad size is way small quality is poor color is just not what was shown
I have tried emailing several times and tried submitting inquiries several times and received no response.
I received my order today. I was truly disappointed! Most of the order is cheap looking and the fit is not true to fit as was advertised.
I am having a difficult time contacting for return. I have emailed x3 no response
Will not EVER order again and will not recommend. I already gave everything but the dress to Good Will. I will give the dress to a larger friend.
I never received my order, and when I went in like instructions said to respond if you have not received order send email to the following: *******@azzlee.com The email link was not detected. So I am not very happy!
Two items unacceptable. Items came within two weeks. Pants did not look like photo at all. One blouse was sized much smaller than an x-lg. Other blouses fit fine.
Disappointed.can't get return info! Have sent 4-5 Emil's trying to get return info.
The ad says up to 12 days for delivery. It is passed 12 days and the package still hasn't arrived. The company refuses to send me a refund.
Had to contact multiple times to get return info.not impressed
Asked for return address, still waiting. I did this through email contact. Like I said still waiting for return address.
I'm disappointed I looked carefully at the measurement guide and thought it would be perfect it's too tight I really need the XL in this I'm sending it back hopefully I can receive it before my trip over Mother's Day weekend!
Clothes met my expectation but Long duration until reception.
Very long wait
I was very disappointed with the material
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members