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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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My first experience with online clothing shopping. All items fitted and met expectations. Nicely packaged. Like follow up opportunity at being able to let AzzLee know the package arrived and at the time I expected.
Clothes are to small and would like to return. Please send me a return address label.
Took longer than published to receive product and sizing charts incorrect
Way too difficult to return product that you are not happy with.
Both items run small according to traditional measurements
Everything that i received was TOO small. Sizes are not true to USA sizing. Fabrics are VERY thin, and not very durable. Will NOT order from this site again.
I have never received the items I ordered and paid for. I received an email from site jabber saying that the items should have arrived, and if they had not, to contact them within 24 to 48 hours. I have now done that twice via email over the course of the week and I received no response from site jabber or Azlee. I can't find an Azlee customer service number to call. Very frustrating!
Pour une première commande, je suis satisfaite malgré des articles un peu trop petit. Délais de livraison très long, mais on peu attendre quand le prix des articles est aussi bon marché. Je pense que je recommanderai surtout des maillots de bain, ils taillent bien et la matière est de très bonne qualité.
Awful,
Took a long time, cheaply made, like really really cheap. None of what I ordered came, other items did. One was like satin pj pants. I'll never order again
The quality of the clothes is awful. The sizing is off and when I requested to return for a refund, they only wanted to give me 50%. Would never order from this company again.
Slow delivery with poor delivery information….Slow delivery………………………………………………………………………………………….
When I receive my package, I noticed the wrong size dress with sent. I have tried five separate times to send an email to Azzlee and continue to get a message that the email cannot be delivered. I cannot locate a phone number or an alternate email. I would like to exchange the dress or return it, but I cannot get in touch with customer service.
Toujours aucune nouvelle de ma commande et pas de réponse de votre part.
Très mécontente surtout que somme prélevée
Wonderful shorts and great look. They are just the kind of shorts I imagined them to be.
Great cloths. I enjoyed looking at all of the different styles and colors.The quality of the material was great. I look forward to buy ing some more even though I ordered the wrong size and will need to exchange them.
I got an email that my order had been delivered on a certain date and I didn't get them. A few days later, I contacted the company to let them know and it took a few days for them to respond. In the mean time, they were delivered so I was happy to answer their response to me that they had been delivered. I then got another email from them confirming. I'd say their customer service is excellent.
I have sent my order back for a refund and now it's saying that y'all have turned off receiving emails from me now I'm highly upset about this I have sent this back to the address that y'all told me to and got a tracking number and now you are not accepting my email.!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members