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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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North Carolina
1 review
0 helpful votes
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No numbers to call or write back no place to send the clothes, I took a change and sent it you in the address in California, I am just hoping it gets to you. Not a good way to do business, not good for people who have weight problems, we like nice clothes.

Date of experience: April 23, 2023
Texas
1 review
0 helpful votes
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Not User Friendly
May 23, 2023
Updated review

The site kept taking me to PayPal every time I changed the screen. Returns are not user friendly

Date of experience: April 23, 2023

The site kept taking me to paypal everytime I changed...
May 3, 2023
Previous review

The site kept taking me to paypal everytime I changed the screen

Date of experience: April 3, 2023
Texas
1 review
0 helpful votes
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Pant and shirt
April 23, 2023
Updated review

Like the items, but will be returning due to fitting a bit smaller than expected. Will not reorder because afraid the size might be too big.

Date of experience: April 23, 2023

Like the items
April 3, 2023
Previous review

Like the items

Date of experience: April 3, 2023
California
1 review
0 helpful votes
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It was great thank you! Until I haven't been able to hear from you since my request to return 3 items

Date of experience: April 23, 2023
Pennsylvania
1 review
0 helpful votes
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I ordered this in March and finally arrived almost a month later. Product pictures online website do not look anything like what I received. I emailed AZZLEE since Im not satisfied with what I received to get instructions on returning my order for a full refund thank you Cindy

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Avoid this company
May 23, 2023

I have tried repeatedly to get information on how to return the items I ordered. I cannot get anyone to give me that information on how to make a return. One time someone did respond, but they refused to give me info on how to return it until I told them what I wanted to return and why I wanted to return it. Bit I could not respond to them as the address----- *******@azzlee.com ----did not work. I am concerned this company is running a scam

Date of experience: April 23, 2023
Arizona
1 review
0 helpful votes
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Where is it?
May 23, 2023

I have never received my merchandise or a way to track my order beyond the website which keeps telling me my order is being processed.

Date of experience: April 23, 2023
Texas
1 review
0 helpful votes
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Order process was good and simple. Was very happy with two items but the other two did not fit. I have sent up to 8 emails trying to return the two items that do not fit and still have not received address and instructions to return them. VERY frustrated.

Date of experience: April 23, 2023
Illinois
2 reviews
0 helpful votes
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Request a Return Authorization
May 23, 2023

I sent two requests for a return authorization Please send the authorization and a return address.
YES I have contacted Customer service

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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No returns
May 23, 2023
Updated review

Easy to order but if you don't like it or size is off, no returns or full refunds as stated in policy.

Date of experience: April 23, 2023

Nice display and many to choose from
March 31, 2023
Previous review

Nice display and many to choose from. Would like to see different angles of the clothing

Date of experience: March 30, 2023
Canada
1 review
0 helpful votes
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Images can be misleading...
May 23, 2023

I found that 3 of my purchases were what I expected and two would have been fine if I had of received the correct size. One top was very disappointing in the quality of material and design for the amount of money I paid for it.

Date of experience: April 23, 2023
Florida
1 review
0 helpful votes
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Return
May 23, 2023

Don't really have a return policy and their sizes run small

Date of experience: April 23, 2023
Washington
1 review
0 helpful votes
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Never received my order
May 23, 2023

When I tried to contact the Azzlee via their website AND the link to their "customer service" both bounced back. I contacted Discover because I believed I have been scammed and they refunded my money. I won't be doing business with them again.

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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Very pleased
April 23, 2023

Received in good time. Good quality and nice fabric.

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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Wonderful jacket!
April 23, 2023

Great experience. No problems.!
Prompt delivery would use again

Date of experience: April 23, 2023
Connecticut
1 review
0 helpful votes
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Misleading
April 23, 2023

The long wait and process to return items is disappointing.

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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Disappointed
May 23, 2023

Lack of communication and order being shipped is not satisfactory. I still do not have my order! Three items I was notified of this week are not available. I asked for those items to have a refund. Absolutely no response!
I don't like shopping with this lack of knowing what is happening with the shipping

Date of experience: April 23, 2023
Kentucky
2 reviews
0 helpful votes
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Never received merchandise!
May 23, 2023
Updated review

Love your style: can't wait to receive my order! Here! However, it's been over 3 weeks and I still haven't received these dresses, so who can say anything about the products when they aren't here? Terrible customer service when other online stores are so quick to ship.

Date of experience: April 23, 2023

Love your style: can't wait to receive my order!
March 30, 2023
Previous review

Love your style: can't wait to receive my order!

Date of experience: March 30, 2023
Massachusetts
1 review
0 helpful votes
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Return
May 23, 2023

I need to return all of these items. Please send a Return Form. Thanks

Date of experience: April 23, 2023
Missouri
1 review
0 helpful votes
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I'll try to shop at home more
May 23, 2023
Updated review

After trying online shopping I realized I need to see the item in person to determine if it was good quality, fit well, and well constructed.

Date of experience: April 23, 2023

It was difficult to find what I wanted and glad to...
March 21, 2023
Previous review

It was difficult to find what I wanted and glad to find your site and th reviews were a factor. I hope I can say the same when my purchase arrives

Date of experience: March 21, 2023