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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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New Jersey
1 review
0 helpful votes
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Returns
May 24, 2023

Unsatisfactory return policy on fit complaints. Should be completely returnable when doesn't fit.

Date of experience: April 24, 2023
California
1 review
0 helpful votes
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HORRIBLE
May 24, 2023

I never received most of my order. What they sent in exchange was crap. I'm still trying to get my money back with no success.

Date of experience: April 24, 2023
Virginia
1 review
0 helpful votes
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I have been emailing and emailing the customer service and I have nt received any reply they have been ignoring me to return some items that are small and not as pictures on line I'm not satisfied with this Marchand
It's so sad that you treat your customers this bad way.
Thank you

Fatima

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
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Okay
May 24, 2023

It took forever to get here and I found the clothes to small

Date of experience: April 24, 2023
Minnesota
2 reviews
0 helpful votes
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Do not order from this seller
May 24, 2023

Items do not fit and I have sent TEN requests for return/refund instructions as indicated on their website.
They will not give that information.
They will only offer partial discount if you keep the worthless items.

Date of experience: April 24, 2023
Washington
1 review
0 helpful votes
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Pictures were great
April 24, 2023

All the clothing is beautiful! Bought a few tops to see how the sizes run and I'm pretty sure I will buy again.

Date of experience: April 24, 2023
New York
1 review
0 helpful votes
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Didn't Receive My Order
May 24, 2023

Didn't receive my order and no help from customer service.

Date of experience: April 24, 2023
California
1 review
0 helpful votes
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Horrible
May 24, 2023

I order from you for the first time and would like to return items, IT is so difficult, can you please help?

Please send me what I need to return item which I have already sent 5 emails, PLEASE

Deanna McMahon
*******670

Date of experience: April 24, 2023
Nebraska
1 review
0 helpful votes
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No order
May 24, 2023

You want me to give a review for an order I haven't received! Send me my order first! I'm tired of
Waiting a month for my items! You took my money!

Date of experience: April 24, 2023
Wisconsin
1 review
0 helpful votes
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Very unhappy
May 24, 2023

The material is not good dress material. My confidence in your clothing has been compromised and I don't think I will shop here again. I don't think that the dresses you show on your site and the dresses I received are one and the same. I will not order dresses from you again.

Date of experience: April 24, 2023
Bahrain
2 reviews
0 helpful votes
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Successful Order
April 24, 2023

I will be wearing these items on a cruise very soon. Thank you

Date of experience: April 24, 2023
Texas
1 review
0 helpful votes
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Poor customer service
May 24, 2023

I've been trying to return the items I bought from Azzlee and cannot get a response from them. All I got was that they needed reasons why I didn't like what I ordered and when I responded, never heard anything back.

Date of experience: April 24, 2023
Illinois
1 review
0 helpful votes
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So far so good
April 24, 2023

Great experience. Items are better than expected. Ordering online, sight unseen and a new vendor is a leap of faith and one that I will take against. With Azzlee.

Date of experience: April 24, 2023
New York
1 review
0 helpful votes
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Recent order
May 24, 2023

It took about 2 1/2 weeks to receive my order.
Some items need to be returned for sizing issue
I cannot get any information on how to start the process
Site says I cannot return without authorization to do so.

Date of experience: April 24, 2023
New Zealand
1 review
0 helpful votes
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More photos or a chance to
Zoom in on photos would be good

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Size not accurate
April 24, 2023
Updated review

Visited site because of recommendation by a friend. Cute clothing, but fit is not true to size

Date of experience: April 23, 2023

Cute clothing with easily navigated site
April 4, 2023
Previous review

Cute clothing with easily navigated site

Date of experience: April 3, 2023
California
1 review
0 helpful votes
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Return for larger size
April 24, 2023

I haven't been given any instructions on how to exchange for a larger size.

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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They are reg size not plus size
April 24, 2023

You label them plus size but I'm a size 8 and the medium fits me.

Date of experience: April 23, 2023
New Mexico
1 review
0 helpful votes
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Buyer
April 23, 2023

Item was shipped very quickly & the packge was in good shape. The item (dress) just wasn't to my expectations.

Date of experience: April 23, 2023
Utah
1 review
0 helpful votes
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ZERO customer service!
May 24, 2023

I received my purchased products. All of the blouses were too tight across my breasts, I proceeded to start the return process per their instructions. I did not get a response from this company for over a week. After finally getting a response/instructions for the return, it did not include the return address. I sent a response email per requirement, that stated I wanted a refund and requested the return address. This was over a week ago and still no response. I sent another request for return address information, I received an email that stated the address was not a valid one. It's the same one from the initial correspondence.
DO NOT purchase from this company! HORRIBLE HORRIBLE service and company!

Date of experience: April 23, 2023