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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Alabama
1 review
0 helpful votes
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Disappointed
May 26, 2023

Customer Service was horrible. I'm still waiting on a confirmation and refund on my returned items.

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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Can i return for size large if so please send me the info thanks

Date of experience: April 26, 2023
California
1 review
0 helpful votes
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1st Purchase with Azzlee
May 26, 2023

The online experience was nice and prices are pretty good. The communication is not good. Once the order is placed you go into a black hole for, in my case 10 or so days, then when checking the online status shows shipped. But with who? It takes at least 2 weeks to receive the order. When you try to communicate, in my case 3 of 4 items are too small and need to return, you are left waiting for a response which is where I am today.

Date of experience: April 26, 2023
California
1 review
0 helpful votes
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Would order again from Azzlee
April 26, 2023

Ordered three items and am pleased overall with all 3. Shipping was relatively quick and check out easy. My daughter likes my outfits so much that she is planning to place an order herself.

Date of experience: April 26, 2023
Michigan
2 reviews
2 helpful votes
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I emailed about delivery 3 weeks after the order said "in process". It took two emails to get a response which was one of the items was out of stock and did I want to replace that item or cancel it. It took another 5 days to get a response, and two more emails. I cancelled the order all together. Still awaitinga refund. Cute clothes, in the pictures at least, but terrible customer service.

Date of experience: April 26, 2023
Delaware
1 review
0 helpful votes
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The pants fit fine when I tried them on at first but did not wash well. The fabric is flimsy and cheap. They are probably going into my give away pile.

Date of experience: April 26, 2023
California
1 review
0 helpful votes
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.
April 26, 2023

Good. Reasonable price and quality. Customer Service could be improved.

Date of experience: April 26, 2023
New York
1 review
0 helpful votes
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Size up for a reliable fit
April 26, 2023

First time shopper. I liked the quality of the clothing but the fit was seriously off. Not only too small but very high arm holes for what should be loose-fitting warm weather garments. I would consider purchasing again with this caveat in mind.

Date of experience: April 26, 2023
New York
1 review
1 helpful vote
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As advertised
April 26, 2023

Shopping was easy. Shipping took 2 weeks, as stated on the website. Everything came neatly packed in plastic zip bags. Was skeptical of the company/prices/quality because I thought the prices were low compared to similar vendors. I was pleasantly surprised and would recommend this company.

Date of experience: April 26, 2023
Florida
2 reviews
0 helpful votes
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Received quickly
May 26, 2023

Need real photos of people in shirt, not computer generated photo

Date of experience: April 26, 2023
New York
1 review
0 helpful votes
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Not happy
May 26, 2023

The prints are copies of actual fabric. Was not happy

Date of experience: April 26, 2023
Florida
1 review
0 helpful votes
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Run a little small
April 26, 2023

All items run a little small. They are nice though.

Date of experience: April 26, 2023
Mississippi
1 review
0 helpful votes
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Not happy
May 26, 2023
Updated review

I got my order, finally. Then everything is too small. I have emailed several times about initiating a return and I have yet to get a response. Surely,someone will help with this?

Date of experience: April 25, 2023

Fun and cute choices
April 5, 2023
Previous review

Fun and cute choices

Date of experience: April 4, 2023
Georgia
1 review
0 helpful votes
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Deplorable Service
May 26, 2023

It seems impossible to make a return! Disgusting and deplorable service. Run far away from considering a purchase with Azzlee!

Date of experience: April 25, 2023
Arizona
1 review
0 helpful votes
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I've been waiting for return authorization. One reply did come, trying to change my mind to an exchange of gift card for future use. I replied to that email and the email was "undeliverable". So, I resent original request for return authorization and after 2 days have heard nothing. The quality is subpar, which I should have realized by the price, but I was hopeful.

Date of experience: April 25, 2023
Oklahoma
1 review
0 helpful votes
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I just returned home to find my package waiting for me do I haven't contacted Azzlee yet.

Date of experience: April 25, 2023
Michigan
3 reviews
0 helpful votes
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Not easy
May 26, 2023

The clothes were made of cheap materials - colors were gaudy. Tried to return but haven't gotten any authorization. Never again!

Date of experience: April 25, 2023
Arizona
1 review
0 helpful votes
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Dressy blue dress
May 26, 2023
Updated review

Not really that dressy for my occasion. Took too long to get a answer to return it,& not happy to pay so much to return it when others take care of that,so I would never buy from this company for that reason. I thought it would be nice to try a company I had not dealt with in the past,but I learned not to deal with Azzlee ever again.

Date of experience: April 25, 2023

Lot nicer clothes for the occasion I am looking for
April 2, 2023
Previous review

Lot nicer clothes for the occasion I am looking for

Date of experience: April 2, 2023
California
1 review
0 helpful votes
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Poor service
May 26, 2023

Contacted seller twice, no items received. Resent email I received, still no clothing.

Date of experience: April 25, 2023
Maryland
1 review
0 helpful votes
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Summer wear
April 25, 2023

Order came fairly quick and all items seem to be of a nice quality.

Date of experience: April 25, 2023